I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and pa... See more
Company replied
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I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and pa... See more
Company replied
I was a little nervous ordering from overseas, as I could easily be scammed and have no recourse, but Hiframe maintained good communication and my frames showed up with zero issue AND a way better pri... See more
Company replied
This time I had to wait the oder because the frame was made in the factory. But I was informed and I ecept the waitig time. But I was already paid the frame and I didn't know then the waiting time... See more
Company replied
I was in search of very specific style of frames to replace a broken pair I had purchased years ago in the United States. I was unable to find them here in the US, but I finally found them here at Hi... See more
We’ve updated our domain! hiframe.it is now donkeye.com, but we’re still the same company, with the same team and commitment to quality. The new name reflects our growth and evolution, while our values and customer focus remain unchanged. Abbiamo aggiornato il nostro dominio! Da hiframe.it siamo diventati donkeye.com, mantenendo la stessa azienda, lo stesso team e la stessa qualità di servizio. Il cambio di nome riflette il nostro percorso di crescita, ma i nostri valori e l’impegno verso i clienti restano invariati.
contrà muscheria 6, 36100, vicenza, Italy
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Online shopping experience: Personal, dedicated treatment, with high attention to detail, quick response in order changes and shipping. My experience buying three glasses and returning one of them from Stockholm has been very pleasant, close, efficient and professional. The dialogue with Alberto, the person who assisted me, was fluid, constant, decisive and kind. It is a pleasure to buy online feeling closeness and attention.

Reply from Donkeye.com
Love my new Blake frames!! And the customer service I received was simply the best! Thank you so much!

Reply from Donkeye.com
Purchased glasses from a specific brand. The product looks identic as online. Very fast delivery to the Netherlands, with top notch packaging. Highly recommend!

Reply from Donkeye.com
Hiframe.it is a really professional and reliable shop. Good price and choice, ships fast. Packaging is absolutely proper, they have very nice approach to customers.
An extraordinary recommendation from a colleague brought me to your product. Ordering glasses/frames is definitely not easy, but in this case, everything is just perfect. Website, selection, ordering process, payment, communication, delivery and product - absolutely perfect!!
Thank you very much and I will definitely recommend your products
Happy New Year
Mathias
As a U.S. resident I was hesitant to order expensive new glasses from an overseas business. When I expressed that concern, Alberto’s timely and helpful communications made it clear that HiFrame is a professional company. The glasses arrived sooner than expected and were exactly as described. Highly recommended vendor.
Fantastic company with beautiful glasses. Service, communication and reliability are all exceptional. Highly recommend. Postage is quick too-all the way to Australia!
the Hiframe team is soooooo good!! I ordered this product from Korea for the first time. at first, I was anxious somehow. so I called to Italy from Korea to check whether my order was submitted well or not. after a short call, I got a prompt response with the order status that made me so ease.
and the delivery was so fast sure with DHL, which is little bit expensive. but for such quick delivery time, it is valuable to pay!
and my loving person got this present within a week after the purchase, he was so happy to receive with precious package having lovely details.
thank you so much for your team support and a gorgeous product!!
I would upload product photos but this site is not provide such option to do it! the package itself makes people even more happy!!!
wish you a great day!!!
lots of love xxxxx from Korea
Hiframe shipped these frames super quick to USA in nice lovely packaging. I've had these frames before and had difficulty sourcing at a reasonable price stateside.
From an eyeglass design perspective, I love this style so much, I also have the inverse version of these frames too.
I've been searching for the glasses I bought and buying them from Italy when I'm in New York seemed risky, but the process was simple and they arrived intact right away. I am delighted.
Awesome company. I have placed two orders through this company and each time it was a great experience. Great prices and customer service. I was assisted in finding a frame that was hard to find, and the shipping was very fast as well. I will shop here again!
I'm happy to find this shop. High end glasses at a lower price than anywhere else with great customer service. You will never regret. Whenever I need new glasses, I will come back to this shop.
I was in search of very specific style of frames to replace a broken pair I had purchased years ago in the United States. I was unable to find them here in the US, but I finally found them here at Hiframe in Italy. International payment and shipping on Hiframe's website was incredibly easy and the shipment arrived before expected. Thank you, Hiframe, for the excellent customer interface and stylish eyewear!
I give my compliments for this shop. Very nice glasses and I very fast delivery to the Netherlands.
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