Hifigo Reviews 369

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality and competitive pricing. Many people appreciate the fast and reliable delivery service, noting that items arrive well-packaged and often sooner than expected, even for international shipments. The customer service is frequently described as outstanding, with users commending the staff's helpfulness, responsiveness, and professionalism in resolving issues and providing support. However, some people were dissatisfied with certain aspects, such as unexpected tariff fees upon delivery or significant delays in shipping without proper communication. A few customers also reported receiving products that they believed were used rather than new, or experiencing product failures shortly after purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers are highly satisfied with... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support as top-notch,... See more

Order

Consumers find the ordering process to be positive. Many reviewers praise the quick shipping, with some... See more

Price

Clients share positive opinions on price, consistently highlighting competitive pricing and great value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am pleased to share my satisfaction with Hifigo’s customer service. I returned a faulty IEM, but unfortunately, my shipment got lost in China. Despite this, Nelson and his team still sent me a repla... See more

Rated 5 out of 5 stars

I already made several purchases at Hifigo and every time I had excellent experience and found the lowest price in the whole internet. They have all the best Asian hifi brands, everything on stock and... See more

Rated 5 out of 5 stars

Sent my iem out for repair. While the whole process took about a month (understandably so), the customer support representative kept me updated all the way through. They are active, respond fast, are... See more

Rated 5 out of 5 stars

I received the Kefine Klean IEM as a gift from my friend who ordered it from HiFiGo webiste, and I never thought I’d have such a wonderful experience! The delivery was super fast. It arrived within... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

369 reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My new first stop for audio gear

I've been ordering my audio gear from various online retailers for a while. Recently, I started ordering from HiFiGo and due to their competitive pricing, rewards system, and exclusives I now find myself checking here for an item I'm looking for before going elsewhere.

6 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent contact

My contacts with Hifigo have been excellent so far.
Their selection of products is excellent and I like very much the ones I purchased that they sell on their website.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

A great site for audiophiles.

A great site for audiophiles.
I liked it very much because I could buy various headphones and amplifiers quickly.
Even with regular shipping, you can rest assured that the product will arrive relatively quickly.

6 December 2022
Unprompted review
Rated 5 out of 5 stars

DUNU x Z レビュー SA6 Ultra

It took about 3 weeks, but it arrived safely
I think that iem would have been perfect if the bass and imaging could be adjusted a little more.
The atmosphere of instruments and vocals was very good.
Regarding accessories, many earpieces are included in the package, and I am personally satisfied with them, and the faceplate is also beautiful.
I will be exclusive to this iem for a while.
Thank you very much.

Postscript I was surprised when I tried it with 4.4mm and normal Sednaear.
The bass became tighter, and the vocals became clearer, thicker, and more airy.
This is really worth it.

26 October 2022
Unprompted review
Rated 2 out of 5 stars

I purchased a newly released product…

I purchased a newly released product from Hifigo. Delivery was slow (almost 1 month) but that's expected with Chinese products. In general, and therefore not only a Hifigo issue, return policies are essentially useless. So, my rule of thumb, if you buy from 3rd party resellers, you do so at your 100% risk. (For e.g., I'll never buy from Linsoul again with their ridiculous 7 day return policy & horrible customer service.) The Hifigo item was a new well anticipated product that unfortunately was a very poor quality. The sound quality was terrible. (I had better AM transistor radio 1 earpiece sound 55 years ago.) Due to Hifigo's return policy, an open IEM cannot be returned. So, $170.00 down the drain. So bear in mind, if you buy gear from any 3rd party, you're gambling on if you like the product great. If not, are you willing to lose that amount of money?

30 August 2022
Unprompted review
Rated 5 out of 5 stars

I purchased my second pair of Dunu iem's from HiFiGo

HiFiGo recently supplied me with a pair of Dunu Zen iem's within 10 days - from the date of online purchase to postal arrival here in The UK. The company's service is exemplary, and the Dunu Zen iem's are excellent too!

I got in a muddle over ordering some other products and HiFiGo's customer service immediately voided the order as requested and refunded the amount paid to my PayPal account.

I have no hesitation in Highly Recommending HiFiGo as an online retail store.

10 September 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended for Chi-Fi and audio products!

I have now purchased several items from Hifigo.com and can recommend them wholeheartedly.
Aside from having unbeatable prices on a lot of Audio products especially Chi-Fi IEMs, DACs, Amps, they ship very promptly, have excellent customer service, and even run a pretty cool Youtube channel!
Overall highly recommended if you are looking for a reliable reseller of top brand audio products.

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Bought Yanyin Moonlight

Bought Yanyin Moonlight from them and it arrived quickly to Canada in perfect condition. I really love how balanced everything sounds on them and you can easily EQ them to different sounds and they still sound good. The customer service was very helpful when I had a question about my order.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Surprise good experience.

is been happy purchasing the Z12 Limited Edition iem exclusive from HIFIGO, with the free delivery to Malaysia is extra bonus. but hope can shorten the duration of delivering. also the question response is fast from Hifigo chat. what a good experience shopping on Hifigo.

Chong.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Great place!!

Never heard of Hifigo before this order, but I wouldn’t hesitate to order from them again. My item arrived to Canada fast, in about 10 days from when when I ordered. Good tracking info as well, great job!!!

7 August 2022
Unprompted review
Rated 5 out of 5 stars

Great company it's the first time I…

Great company it's the first time I have brought from them, I was looking for headphone DAC, and they come up, and the price was great for the item I was looking for, so I got them and some other items and I got my order a week just can't knock them I will buy from them again.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Wide range of products

Wide range of products, knowledgeable staff and best price. Their delivery time is also quick. And to top up, they offer reward points for every 1$ spent, which has no expiry and can be redeemed for coupons.

1 July 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the LT-LT3 OTG cable to…

I ordered the LT-LT3 OTG cable to connect my IPhone 11 to my Chord MoJo 2 rather than use the Apple Camera adapter. Al in all, a superbly made quality cable that fits even better than the USB C cable I normally use. Perfect length as well. Fast postage by FedEx. I would personally recommend this product for anybody looking for a little bit more quality and robustness when considering portable Audio.

24 June 2022
Unprompted review

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