Hiddenbotanics Reviews 

I ordered my flowers on 10.6.24 and they didn’t arrive until 3.7.24 and I had to chase them up in between. When they arrived they were all squashed in on box. On opening them lots of them were totally squashed, some broken stems and those intact were not attractive, flattened and did not smell nice. I was advised they would sent extra to replace those squashed and broken, but in an attempt to swap them over the bouquets/bunches were tied together with so much tape that it was impossible to swap them without causing others to move and the whole item lose shape.
I’ve been attempting to get a refund and been given some back, minus 30% restock fee. Even though consumer rights says they aren’t allowed to reduce refunds. Be wary. Order small and see what you think before you order big like I did. I’m 2 weeks away from wedding, down money and trying to organise alternative flowers.

The flowers look so incredible fake in real life. Way overpriced as well.

Fantastic experience with this company. I looked for a while for a dried bouquet for my wedding day, I was going to be using it in the UK then taking it to Italy in hand luggage. I chose my design and i opted for the large bouquet that turned out to be the perfect size for me. I also ordered a flower crown for my daughter and boutonniere for my husband.
I selected the option for fast delivery.
The process was seamless they arrived in the stated time scale, they well really well packaged in a large box with additional tissue to keep them pristine.
When they arrived I was in love from the moment I opened the box, the bouquet is full, well balanced and the correct width. The colours are amazing just as they had appeared on my phone screen and matched my colour scheme perfectly. They did have a natural smell and I chose to scent with perfume but that is optional. The two other pieces I'd ordered were also perfect.
After using them in the UK, I wrapped everything up and into a case they went. Unfortunately I could not pack the box so I only used tissue paper for wrapping. When I arrived in Italy I took them out, re-fluffed the edges and they were just perfect, no damage in transit and looked absolutely stunning for my ceremony out there too. For all they are dried, they are not delicate or fragile. My 4 year old was running around with them above her head and repeatedly took her flower crown on and off and no damage was done to either piece.
I then repacked everything to fly them back to the UK and again once home I unpacked them again and they are as beautiful as the day I received them. If I can upload pictures I will.

A very average product that took MUCH longer to arrive than the website suggests. Website confirms products will be dispatched within 7 days but my order (of one bouquet to check the quality) was not delivered for 24 days. If you’re planning a wedding, I wouldn’t recommend using this company because of the stress of knowing when it will be delivered.
Having contacted the company numerous times, I was also very disappointed with the customer service where no one could confirm when I would receive the item.
Lastly, the quality was not that high for the price paid. I think the website oversells the fullness of the product and the brightness. They also don’t smell too great. I’m glad I tested the product before making a bigger order because I would have been extremely disappointed overall.

I placed my order over 8 weeks ago in April.
The company has tried (unsuccessfully) to ship my parcel to Ireland 4 times now and it still hasn’t arrived. The shipping partner notifications state that they aren’t putting the correct documentation on the package. The company keeps changing its story but their latest rubbish excuse is that it’s my fault that I didn’t check the customs requirements of Ireland. There are in fact no restrictions on shipping dried flowers to Ireland, but in any case if there were they shouldn’t be offering to ship them there. They are refusing to refund me. Their communication and customer service is absolutely terrible and unprofessional. They are absolute scam artists do not order from them!!!

Awful quality and looks like they were put together by a 2 year old in nursery class! Wish I read the other reviews on here before I ordered. Now with a few weeks until my wedding I’m having to beg for a return and refund but currently not getting anywhere. Not worth the money at all. Can see from other sites such as Reddit that other people have had similar experiences! This has been the ONLY stress of my wedding planning! Avoid!

Weddings flowers were never sent and she used a fake tracking number and nothing came to light till the day before the wedding. Absolute scam do not use . You will got get your wedding flowers

Dreadful experience. Sent me my order 6 weeks late, and when the order arrived it was just dead flowers - they weren't dry at all! They stank and were literally moulded in the box. It took me five months to get a hold of someone and after back and forth for months they would only offer me half a refund - they said they couldn't offer a whole refund because I didn't send the flowers back - I would have if they didn't take five months to respond, why would I hold on to rotting flowers!? This is quite clearly a case of good marketing and dreadful quality / customer service. AVOID!!! Total scam. They change their company name and email often as to not be tracked. Shocking.

Horrendous quality and even worse customer service - AVOID AT ALL COSTS!
I ordered the Rustic Red & Cream bridal bouquet, a matching boutonniere and 3 baby’s breath boutonnières. I was so exited as they were beautiful online, yet what I received was a box of garbage. The boutonnières were covered and ruined with stringy glue that they had used to glue down the string that hold it together. The string itself was horrendously twined and looked like someone with no arms had wrapped it. Online they’re pictured to have safety pins attached however not 1 of the boutonnières has one!
Then leading to the main event … the bridal bouquet. I would be ashamed to send someone what I was sent. The roses were suppose to be rustic red and cream yet mine were black!! The arrangement of the baby’s breath with the roses was horrendous and unskilled. To top it off yet again, there was glue everywhere!!
Distraught, I contacted them to let them know what I received and gave them the benefit of the doubt that maybe a trainee had done my set. But their customer service is every bit as bad as the flowers they sent. It took at days/a week to receive 1 reply at a time, so many different people deal with the online ‘customer care’ that it was very confusing and them themselves had no idea what was going on. Eventually they said they would send a replacement and they did ( although delayed and miss communicated) and when i received my replacement, they missed half of what they said they would replace and still my bridal bouquet looks nothing like what i ordered!
I can’t believe it, I feel conned and robbed - you get complete catfished by what pictures they post online vs what you receive!

Unbelievably they charge a 30% fee for returning items and postage so it’s really not worth claiming a refund as either way I have been robbed.

AVOID THIS COMPANY AT ALL COSTS

I ordered a little Baby's Breath buttonhole to test the quality for my wedding - I'm glad I didn't place a bigger order. The product I received didn't look as advertised - it just looked discoloured. I contacted them to request a refund and got a generic email back saying I'd need to pay for postage to return the item and I could either have 100% store credit or a refund minus a 30% "handmade" fee. STEER CLEAR OF THIS COMPANY!

I bought my bridal bouquet, as well as bouquets for my bridesmaids, boutonnieres and hair pins from Hidden Botanics. The team were amazing and made sure I had exactly what I wanted! I cried happy tears when I saw photos of my bouquet for the first time. My bridal party and all the groomsmen have stunning mementos of our wedding. So worth the money, so beautiful. Thank you!

I enquired about flowers via the site and got a swift reply, but it didn't really offer the answer i wanted- no big issue though.

I then checked trust pilot and was less than enthused by several weeks of negative order posts. Given that a lot of people said the same i held off on ordering.

Before I ordered I did see a girl ask a comment on their Instagram post relating to the size of the bouquet- I recommended she check trust pilot first before ordering, which is a fair comment given what I'd found.... they proceeded removed my comment and blocked me on Instagram. I wouldn't have known if the person i commented to hadn't messaged me.

Shortly after this they unblocked me and then offered to get a bespoke quote via their website- i've already called them and had no reply so....

All in all , massive red flags as far as I'm concerned. all of this has galvanised my initial doubts, i won't be ordering from them

receive flowers they wear nice however they wear infested with moths try to contact hidden botanics for explanation but they are ignoren my emails so i would advice any one buying from them to keep a check on the dry flowers still no reply from them gose to show they take £75 pounds off me butt refuse to answear questions & to date trust pilot suspended my partner for suposadle leavein fake reviews & bottanic have block my partner & refuse to reply to questions

I've been waiting 15 days since order and money taken. No communication re dispatch date despite it saying 7 day dispatch. No order number. No response from anyone by email or instagram. I did wonder if it not a legit site. Will claim refund through bank if nothing in another week. Dont mind a long delivery but dont false advertise on website. Also no communication or customer service it seems. My first and last order.