HiCCUP.com Reviews 408

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their comfort, beautiful fit, and stylish designs, often exceeding expectations. Many appreciate the excellent quality of the clothing, noting its durability even after washing, and the affordability of the items. Reviewers are also very satisfied with the delivery service, describing it as fast and smooth, with items arriving quickly and as pictured. However, some people were dissatisfied with their orders, experiencing issues such as incorrect sizing, items not matching online images, missing parts, or receiving the wrong items entirely. There were also mentions of difficulty with the returns process due to missing order numbers and concerns about the origin of the products.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the cute, trendy, and affordable... See more

Quality

People report positive experiences with quality, with many reviewers praising the fantastic and very good... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting incorrect or... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the super affordable prices and good value... See more

Delivery service

Clients share positive opinions on delivery service, with many expressing delight at the speed of arrival.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m so impressed with Hiccup. Everything I ordered exceeded my expectations. The maxi dress fits beautifully, with a really flattering shape and a super comfortable fabric. I especially love the pock... See more

Rated 5 out of 5 stars

I cannot be more in love with the products I have received!! They are comfortable, good quality, chic and affordable which is so hard to find nowadays. And on top of that the customer service was amaz... See more

Rated 5 out of 5 stars

I have found this company by accident. I was looking for a summer dress which will be modest and light in the same time. I found hiccup ordered from them two dresses. They came not very fast, more or... See more

Rated 5 out of 5 stars

Ordered a dress, very beautiful colour and top quality material. Would highly recommend this brand to others. They also have a great customer service, polite staff members to deal with if you need... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Fashion Designer

Written by the company

Fashion Without Compromise


Contact info

4.2

Great

TrustScore 4 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience with HICCUP both…

Great experience with HICCUP both clothes & customer service! Extra shout out to Jess who has been in contact with me regarding orders and collabs and has made the process so smooth & easy!

Their clothing is 10/10 for comfort, style and quality! I will most definitely be shopping at HICCUP again

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Received item already worn & smells

Cheap product and i received it stinking of cigarette smoke so clearly worn & returned! I have processed a return & emailed hiccup to ensure its noted its not been worn by me, first time buying and never again!

14 February 2025
Unprompted review
HiCCUP.com logo

Reply from HiCCUP.com

Hi Sarah,

Thank you for sharing your feedback. We have already contacted you about this matter on the 17th of February, but we wanted to reply to you here again in case you didn't see our email.

We’re truly sorry that your first experience with HiCCUP didn’t meet your expectations. That’s not the experience we want for our customers, and we sincerely regret any disappointment caused.

At HiCCUP, we’re always striving to improve, but we recognize that operational issues can sometimes arise. Please know that we’ve already started an investigation into the specific product you purchased.

We also wanted to remind you that we’ve issued an apology coupon in the email we sent you on the 17th of February. If you haven’t seen it yet, we hope it helps make up for this experience.

We’d love the opportunity to provide you with a smoother and more enjoyable shopping experience in the future.

If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Amazing brand with great customer…

Amazing brand with great customer service! I reached out to HiCCUP as I wanted to work with them on a collaboration and even though I’m a not well known content creator - they responded so excitedly and with such enthusiasm which has really meant a lot to me!

Their pieces are so gorg and very on trend!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Hiccup experience :)

I recently applied to be a Hiccup ambassador since their clothes are so trendy and stylish but for such reasonable prices, something I can really get behind. I had a super quick response and easy and clear of what the next steps are. I look forward to collaborating with hiccup,

10 February 2025
Unprompted review
Rated 5 out of 5 stars

I recently received some gorgeous…

I recently received some gorgeous pieces from Hiccup The Label as a gift, and I’m absolutely in love! The quality is outstanding, with beautiful fabrics that feel luxurious yet comfortable. Every detail, from the stitching to the fit, is clearly well thought out.

The designs are so effortlessly stylish—perfect for dressing up or down. I’ve already received so many compliments! Plus, the packaging was such a lovely touch, making the whole experience feel even more special.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Jess easy communication.

Thank you to Jess easy communication.

Clothes arrived quickly and perfect sizing, I loveeeee my new heart blouse and can’t wait to style everything.
I ordered a skort, top and blouse and everything sizing wise is perfect.

5 February 2025
Unprompted review
Rated 1 out of 5 stars

No refund twice

This is the second time I have returned few items and not received my refund. VUUEQ51XU8 order number.

I am really disappointed, I could not see any email address for customer services either. I have to escalate it to PayPal, but still no refund, I like the clothing, but I'm scared to order anything now.

6 January 2025
Unprompted review
HiCCUP.com logo

Reply from HiCCUP.com

Hi Nina,

Thank you for sharing your feedback and we are sorry to hear about your experience.

Our customer support will reach out to you in the next 24 hours to assist you with the refund and investigate the issue.

We offer 45 days of free return and refund to all our customers. Please note that sometimes refunds can take up to 2 weeks to show on your bank account.

We apologize for the inconvenience but rest assured that our customer support will help you solve the situation.

Rated 5 out of 5 stars

Excellent!

I just received the most beautiful burgundy jumper. The prices on their website are incredibly reasonable considering how good the quality of the jumper I received was. The tracking was also very easy to follow. I can't wait to order again! Teşekkürler 😀

17 January 2025
Unprompted review
Rated 2 out of 5 stars

Order stuck at airport and poor quality

Order was really delayed as it got stuck at the airport for ages. When it did arrive, the two pairs of jeans (in the same size) were vastly different size-wise. One fit well but the other felt at least two sizes bigger. One of them was a very stiff and uncomfortable texture. The other pair's back pocket came unstitched after a couple of wears. It's a shame because I've seen good reviews but I won't be ordering again.

13 October 2024
Unprompted review
HiCCUP.com logo

Reply from HiCCUP.com

Hi Megan,

Thank you for sharing your feedback and we are sorry to hear about your experience.

The festive season often brings challenges for our delivery partners (such as DHL, Royal Mail, and Evri), and while we strive for perfect timing, occasional delays can occur during this peak period.

Regarding the jeans, we suggest you reach out to our customer support at support@hiccup.com so they can assist you with a refund and investigate the issue with the back pocket as this should not have happened.

We apologize for the inconvenience and hope you will give us a second chance to make things right.

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