Extremely responsive by whatsapp, came very quickly and did an incredibly thorough job of cleaning one large modular sofa and two rugs that hadn't been properly cleaned for 15 years. Polite, neat and... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Truly wonderful service from this company. Mo is a lovely person, and he did a fantastic job getting coffee stains off of our cream rug with patience and care, ensuring not to damage the rug with... See more
Company replied
I got my very dirty ol white carpet & a handwoven rug cleaned by HiCC. The carpet was restored to almost its original condition. The rug was repaired and washed to my satisfaction. I highly recomm... See more
Company replied
Excellent service. I contacted them today to clean a bedroom carpet at my parent’s flat and they were able to arrange a same day evening visit, which was a huge help. The cleaner was polite, profess... See more
Company replied
Company details
Written by the company
At Hi Carpet Cleaner Ltd we are dedicated to keep your expensive rugs and carpet looking fresh. The services we offer are: Rug wash and repair Rug pick up, wash and deliver back to you Carpet & Upholstery Cleaning Sofa Cleaning Mattress cleaning services Stain removal from rug and Carpet Carpet repair Sanitizing Carpet after Parasite infection Carpet Anti fungal and antibacterial Rug services: We provide a professional Oriental, silk, hand made rug services in Central London from picking them up from your address, wash and dry them and deliver back to you. Proof of public liability is available in request. Carpet/upholstery services: We use hot water extraction process called steam cleaning which helps your carpet cleaner for longer and ensures no residue is left. Our carpet and sofa cleaning is including: Spray the shampoo. Brush the marks and stains. Wash and steam clean. Apply deodorant and freshener
Contact info
Matrix Business Center, HA8 7JU, London, United Kingdom
- 02081330090
- info@hicarpetcleaner.com
- hicarpetcleaner.com
4.7
Excellent
62 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service! Cleaned 3 bedroom carpets and a l shaped couch. Quick and very professional.
17 April 2026
Unprompted review
Reliable rug cleaning
My rug was cleaned very well and the service was excellent! I would definitely recommend and will use again in the future!
10 October 2025
Unprompted review
Had a really positive experience
Had a really positive experience. Punctual, professional and very easy to deal with from start to finish.
Great attention to detail and the results were genuinely impressive. Everything was handled with care and done to a high standard.
Reliable, trustworthy and excellent quality work. One of the best service experiences I’ve had in London. Highly recommended.
15 February 2026
Unprompted review
**“Hands down
**“Hands down, the best carpet and upholstery cleaning experience we’ve ever had — and we’ve tried several.”**
We entrusted **Hi Carpet Cleaning** with the full cleaning of **three entire properties** — totaling **8 bedrooms**, multiple staircases, hallways, and all our sofas and furniture — and they handled everything with remarkable efficiency and grace.
Incredibly, they completed this large-scale job **in just one day**, all while maintaining flawless organization, perfect coordination, and meticulous attention to detail.
What truly stood out was their genuine care: constant communication with us, respect for our home and belongings, exceptional precision, lightning-fast yet thorough work, and above all — **fair, honest, and heartfelt service**.
In a world where integrity in business is increasingly rare, the team at Hi Carpet Cleaning reminded us that honest, dedicated, and customer-first people still exist — and they make all the difference.
**Thank you from the bottom of our hearts.**
We will happily recommend you to everyone and will definitely be calling you again.
**Cleaning with care, preservation & genuine attention**
Hi Carpet Cleaning — truly a class above. ⭐⭐⭐⭐⭐
20 February 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Vana,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again.
Kind regards
The HiCC team
I am super happy with the service I’ve…
I am super happy with the service I’ve received. Amazing results. Speedy service
26 January 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Zahra,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again.
Kind regards
The HiCC team
Excellent service
Excellent service. I contacted them today to clean a bedroom carpet at my parent’s flat and they were able to arrange a same day evening visit, which was a huge help.
The cleaner was polite, professional, and did a great job. Would definitely use again
24 January 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Shaz,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again.
Kind regards
The HiCC team
Great job and very good communication
Extremely responsive by whatsapp, came very quickly and did an incredibly thorough job of cleaning one large modular sofa and two rugs that hadn't been properly cleaned for 15 years. Polite, neat and punctual. Highly recommend.
15 January 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Claire,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again.
Kind regards
The HiCC team
The technician did an excellent ,brilliant job.Will surely recommend your service to friends and family
The technician did an excellent job, paid attention to small areas others may ignore..My carpet in the living room looks almost new.The bedroom and hallway are renewed, awakened. Great job,I'll surely recommend your service to all my friends and inquirer.👌🏽👌🏽👏🏿👏🏿👏🏿
18 December 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Earl,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again.
Kind regards
The HiCC team
Stress free service
I got my very dirty ol white carpet & a handwoven rug cleaned by HiCC. The carpet was restored to almost its original condition. The rug was repaired and washed to my satisfaction.
I highly recommend HiCC for their expertise and warm and friendly manner
2 December 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Afia,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Reply from Hi Carpet Cleaner/ Rug services
Dear Elena,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Best company
I honestly can’t recommend this carpet cleaning company enough!
After years of trying different services in London, I finally found the one that ticks every single box: outstanding quality, spotless results, fair and transparent pricing, and the most responsive management I’ve ever dealt with.
They arrived exactly on time, protected all my furniture and floors, and used proper professional equipment (no cheap domestic machines). My 10-year-old cream wool carpet looks literally brand new again – all the old stains, pet marks and traffic areas are completely gone. The drying time was super quick too (under 3 hours).
What really sets them apart is the customer service. The manager personally called me the next day to check if I was happy with the results and even gave me free advice on how to keep the carpets fresh longer. You just don’t get that level of care anymore.
Best value for money in the whole of England, hands down. If you want perfect carpets without being overcharged or ignored, book these guys – you’ll thank me later!
5 December 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Hekmet,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Our carpets look fresh
Our carpets look fresh, stains have noticeably improved, and the house smells so much cleaner. Highly recommended and will definitely use again!
18 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear mR Ms,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Reply from Hi Carpet Cleaner/ Rug services
Dear customer,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Their work is brilliant
Their work is brilliant
Will use their services again
30 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Jawad,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Reply from Hi Carpet Cleaner/ Rug services
Dear Antony,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Reply from Hi Carpet Cleaner/ Rug services
Dear Shahena,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Highly recommended
Fahime was very responsive , the carpet looks brand new . Highly recommended
16 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Mahsa,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
I had particularly dirty carpets… and…
I had particularly dirty carpets… and Mo inspected these and suggested they may take a bit longer to dry, as he would need to work a bit more on them. I appreciated his meticulous approach and I must say the outcome exceeded my expectations.
16 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Amir,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
Great cleaning method
Great cleaning method, deep cleaning and the price is reasonable, thank you🌷
13 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Al Majidi,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
It was very good and thank you for…
It was very good and thank you for coming and taking it for the carpet and very good cleaning
10 October 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Maryam,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. It will be a pleasure to serve you again with 15% loyalty discount.
Kind regards
The HiCC team
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