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Review summary

Created with AI, based on recent reviews

Looking at 1,983 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform smooth, easy to navigate, and generally free of issues. Many appreciate the consistent format and the ability to easily track bids and items of interest. People also praise the staff for being helpful and prompt, making the pickup process efficient. However, some customers were not happy with certain aspects of the product and website. They reported difficulties in finding specific items due to search inconsistencies and occasional lag during live bidding. There were also concerns about hidden fees, misleading product descriptions, and issues with items being damaged or not as described upon receipt.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and descriptions. Many reviewers... See more

User experience

Consumers generally find the user experience to be positive, highlighting the easy registration and bidding... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise its ease of use, simple... See more

Price

Customers had ambiguous experiences with price. While some reviewers found prices to be good and were able to... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bidding process was very good - smooth, no issues or errors. Trying to obtain a list of items by Category is a challenge. Two reasons: 1. the system doesn't "hold" the Location I select. It goes b... See more

Rated 4 out of 5 stars

Overall auction went pretty good , was surprised there were no previews , then to start five items at the same time followed by five more items a minute later auction got real busy real fast and got l... See more

Rated 4 out of 5 stars

I like bidding sitting in my recliner kicked back. The only problem I had was that the items I was interested in and was bidding on were close together, and I had trouble keeping up with all the item... See more

Rated 4 out of 5 stars

The bidding was fine. A tip for anyone bidding - don't forget that whatever you are bidding on you add the dollar charge, sellers fee and taxes. That $20 item may now be $27.76. If you are comparing... See more


Company details

  1. Art & Antiques
  2. Auto Auction
  3. Coin Dealer
  4. Collectibles Store
  5. Jewelry Store
  6. Watch Store

Written by the company

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Best Site for Online Estate Sales

I have never had an issue with hibid. The problems are only ever with specific auction houses and after partaking in dozens of auctions there was only one auction house that was problematic. It's easy to use and the website itself is trustworthy.

Downsides are that it's addictive and you will spend all your money and that there doesn't seem to be a good way to report an auction house that is abusing the platform. But other than that I have been using it for almost a year and love it.

If I could ask for an improvement, aside from being able to report a bad AH, I'd love to be able to track all my winning bids and not just the ones in the past year for business purposes. I don't need to know about lost bids or watched items for that far back- but the wins are important to be able to resist for inventory purposes.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

No surprises

I like the way a product is described, if it's missing something, and an expiration date on food items. There aren't any surprises. This is my favorite place to bid.

20 April 2026
Unprompted review
Rated 2 out of 5 stars

Beware of service charges at Ruito Trading

I am an experienced action goer. I have seem many auctions live, and participated in a few on line, this is the first time I have been so upset with billing practices. I have been charged 1 dollar "handling fee" per item , then charged 17% service charge o the total of the item bid AND the service charge!
I won 65 items, this has made for me feeling very betrayed by their terms as there was no mention of the 1 dollar handling fee plus 17% charge on that dollar. It will be the last time I participate in an auction from Ruito Trading company.
Bryan's Auction was so professional, clear and up front by comparison.
All that said, the products looked good, and the HiBid platform is great.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Honesty

The price is somewhat fair. This isnmy 2nd time winning from thier auction and I was pleased with the 1st time. Only thing I would like improved is faster shipping times. Other than that, great job to them.

19 April 2026
Unprompted review
Rated 3 out of 5 stars

I have been using Hi Bid for about 14 months

I have been using HiBid for about 14 months now. I have tried 8 different auction places in that time. I have found two that should not be allowed to operate...another two that are putting out the least amount of information that is needed about an item & when I call for more specifics about an item they are not too helpful So for now I have decided to go with three auctions places that are honest fair and give good and fast service. I have a complaint about one at the moment. I bid $5 on an item with a maximum of $20 on an item with a start bid of $5...When I came back someone had put 1 bid above my maximum. The thing I found wrong here is that the auctioneer changed the next bid total to $100. That means instead of an increment of $2 for my next bid which is what it should have been I needed to bid $100. So tell me can an auctioneer just change the bidding rules in the course of a bid.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

It was a really good experience

It was a really good experience. One thing I must mention is that you read everything and make sure you understand if it says
(Times X) 1,2,3,4, ect. You are paying what you bid times that amount.
See you all out there 👋

19 April 2026
Unprompted review
Rated 5 out of 5 stars

A big time saver!

You folks allow me to scan several local auctions at the same time from the comfort of my home. I don't have to do a search for each auction house, you have them all listed. Saves me LOTS of time!!

19 April 2026
Unprompted review
Rated 1 out of 5 stars

I recently bid on a firearm and won the…

I recently bid on a firearm and won the bid in the live auction. But the seller rejected my bid immediately and when I reached out to question why and that there was no reserve listed on the lot , they said the firearm was no longer available and tried to offer me something else. I can only assume it was because of the price that it sold for. I was extremely disappointed and frustrated that my bid was not accepted. I was looking forward to the item and I will not be using the TriggerShock auctioneers anymore as they are dishonest in their practices.

19 April 2026
Unprompted review
Rated 2 out of 5 stars

The auction itself was not a problem…

The auction itself was not a problem using the platform, but I did feel that this particular auction house.Lone wolf sails did not properly disclose or take appropriate pictures for the items I purchased. I have not had that problem with previous online auction companies. Just really wanted to complain about this particular auctioneer, and the fact that the others disclose scratches marks and or take up close pictures. This item had exactly one photo. I mentioned I was surprised that it had so many flaws and chips and they didn't seem to care. Unfortunately, while there was limited viewing, it happened to be when there were extreme storms moving through the area.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

When viewing large auctions with…

When viewing large auctions with perhaps 100 plus pages if scrolling through each item there is no means to get back to page 10 15 20 or 30 Etc as the site only allows pages one to seven or 93 to 100 or whatever being visible for viewing. Scrolling through to page 50 is tiresome bothersome and often avoided

20 April 2026
Unprompted review
Rated 3 out of 5 stars

The "prime bidz auction" was misleading…

The "prime bidz auction" was misleading on certain lots. I bid on clorox bleach that said "X3" thinking it was for 3 bottles in the lot. After I won ($7) it charges me $21 ! $7 each! Same thing on 4 small ceramic pots for $4 (charged me $16). They should have explained that! Its not even worth $7 a bottle or $4 per pot! Every other auction I've done on hibids its either 1 single item per lot or 1 price for 1+ items. I sent a msg ti auctioneer and disnt get a response, and with the rules... I had no choice but to pay for it and no way to get my money back! VERY DISAPPOINTED!

16 April 2026
Unprompted review

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