Hi5tickets.com Reviews 

81
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I paid a deposit of £180.84 with Hi5tickets.com for a flight booking, only for them to leave my booking status on "On Hold" and never issue my actual tickets. When I tried to resolve this, I wa... See more

Rated 1 out of 5 stars

This is the worst company to ever make a booking with. I booked my flight ticket in June. I paid deposit and the remainder I was to pay in instalments . There wasn't any communication about when to pa... See more

Company replied

Rated 5 out of 5 stars

I've read lot of people comments but that is not true, i booked a flight and paid only 2 Instalments and paid the 3rd one after my travel was completed. Shiza warned me that if I don't pay the rem... See more

Company replied

Rated 5 out of 5 stars

Gotta say, the customer service at is spot on. Ran into a small issue while booking, but their support sorted it out straight away, really friendly lot and knew exactly what they were doing. Proper re... See more

Company replied

Company details

  1. Travel Agency

Written by the company

Hi5Tickts.com is a leading travel agency, serving the passengers at its best with very affordable pricing. Hi5Tickets.com is Your Trusted Partner in Travel.


Contact info

3.0

Average

TrustScore 3 out of 5

81 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(81)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Please avoid avoid avoid

Please avoid avoid avoid . Payment plan doesn't exist and when you try to sort things out they try and charge you triple the amount PLEASE SAVE YOURSELF. go on a different website.

11 February 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Hi There,

Mr. Faisal Alam, bear in mind a strict legal action will be soon filed against you, as soon as you put fake reviews from multiple fake ID's, every evidence is being gathered. Remember, Defamation Act provides the equal rights to the businesses.

Be Careful,
Customer Care Team

Rated 5 out of 5 stars

I have been dealing with A Khan and the…

I have been dealing with A Khan and the experience has been brilliant. Had a voucher and used it. Ticket issued
.

11 April 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Noah,

We are happy to serve you in your travel plan as we always strive to provide excellent services to our passengers. Our passengers are our true asset, would love to serve you in future.

Thanks
Customer Care Team

Rated 1 out of 5 stars

Please avoid if possible

Please avoid it at all cost, this company is a scam. They lure you into a deposit to hold you down with low ticket fare which are not real
We booked a ticket for £4203 and were asked to pay in 3 instalment, at second instalment we were told to accept a new return date or plus 2 weeks or pay additional £1917. This was after wasting our time for 12 days. when we asked for a refund, we were charged £400 for cancellation. Our travelling plan was destroyed by this horrible agency. Total time and money waster.
They still advertise the same cheap tickets on their site waiting for their next victim.
Save yourself from the nightmare.

18/04/2025
We are yet to get back our refund. They said 20 working days and now it's more than that. £1343 was paid as deposit.

@14;38. Call received from this company, the caller was threatening me with a law suit. He was yelling on the phone and ended the call abruptly.

09/04/2025
I send an email on the 1st of May to let this company to let them know that we are yet to get a refund from the £1343 the we deposited on the 6th of March.
They never replied and we are yet to get a refund. When I called this afternoon, the call handler was so rude and he ended the call.
This is the worse experience of my life.

30/06/2025
This company did not return our deposit of £1343.
Please avoid dealing with them based on my experience. Worse experience of my entire life. They are giving reasons to make it right for them not to offer any refund. Don't be a victim.

16 March 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Miss Mabel,

If an airline cancels the flight, they offer you the alternative, if passenger is not ready to opt-in for the alternative its a complete prerogative of the passenger either to cancel the booking or to comply. In your case; you opted-in not to comply first, and then you made another booking and repeated the cancellation.

We tried to facilitate and compensate you, but this is 9th false review inline from you. Yet, we are still refunding your amount excluding cancellation charges.

We would request you to please stop spreading falsifications. If you do not understand the ethics and core of airline bookings we must advise you to create a proper understanding. Try to understand there can be any unforeseen matter leading to flight cancellation.

Hopefully, we will never serve you again to secure ourselves and cure our precious time.

Regards,
Customer Care Team

Rated 4 out of 5 stars

Aryan helped me with my booking and he…

Aryan helped me with my booking and he was very helpful.

18 February 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Asghar,

We are delighted to hear from you, our utmost priority is to provide excellent customer services to our beloved passengers as we always strive to provide our best. Would love to hear from you for your future itineraries and would love to assist you.

Thanks.
Customer Care Team

Rated 1 out of 5 stars

Try to book tickets

Try to book tickets, just only got so many guestion and no tickets, they even ask why you going for two weeks not for the week. Have to call them and ask if i can buy, but on last conversation been told that price only for two seats not 4, thats fine, but then he is asking why I choose payment method where is offering on them website instead to not paying full amount. Just a time waste.

11 February 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Good Afternoon Miss Agne,

A Good Travel Agent always enquires about the travel plans of a passenger to advise them about the best travel plan that suits the needs of a traveler, and that is only possible if the proper questions are being asked. I believe there must have been some misunderstandings as none of our trained sales executive have the courage to speak any of the passengers wrongfully.

As your travel date was too far, the agent tried to introduce you with a facility of "paying in 3 instalments" which creates an ease of paying for the travelers, I wonder why and how this was questionable.

Upon enquiry; our BDM Called you right after some time you posted this review, after a polite introduction, your tone was extremely offensive and then you straightway disconnected the call.

No business was conducted with you, no bookings or reservations were made and yet you left a bad comment, which make us wonder about the authenticity of this review.

We are still available to serve you in a way you prefer, and apologize for any inconvenience you felt.

Regards,
Customer Care Team.

Rated 5 out of 5 stars

Impossible price hotel deal

I wouldn't review if I hadn't get a cheaper hotel for my family. ;)

17 January 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Hina M,

We are warmly Thankful for your review, we would love to serve you in future.

Thanks.

Rated 5 out of 5 stars

Just booked a trip with them

Just booked a trip with them. Amazing customer service and great deals. Very happy overall with the experience. Very professional and just overall a pleasant experience with the agency.

6 January 2025
Unprompted review
Hi5tickets.com logo

Reply from Hi5tickets.com

Dear Omar,

We are delighted to hear from you, our utmost priority is to provide excellent customer services to our beloved passengers. Would love to hear from you for your future itineraries.

Thanks.

Rated 5 out of 5 stars

Highly trusted people and service.

They offers a seamless travel and ticketing experience, making booking flights, hotels, and events quick and hassle-free. Their intuitive platform and competitive pricing stand out in the crowded market. Customer support is prompt and helpful, ensuring smooth trip planning from start to finish. Highly recommended for stress-free travel arrangements.

7 December 2023
Unprompted review

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