Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of w... See more
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Excellent service from start to finish, done 2 kitchens for the customers which I purchased from HAZE 3d plans and design at no extra cost just a nice touch! Definitely will do more business with HE... See more
Customer service of this company is second to none. Asia/Joana was super helpful when I ordered the wrong size bed. Nothing is too much trouble as staff is solution oriented no matter the issue. I wan... See more
We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasi... See more
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Company details
Written by the company
High quality European furniture at great prices. Kitchens, Sofas, Wardrobes and much more.
Contact info
Little Fields Way, B69 2BT, Oldbury, United Kingdom
- 01214487030
- office@heze.co.uk
- heze.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 48 hours
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All I can say,it's just a top quality…
All I can say,it's just a top quality quick delivery and good price, definitely will come back
Really nice and a very helpful delivery…
Really nice and a very helpful delivery driver. Brought all the packages inside with no problem.
Great customer service!!
Excellent customer service
Promptly delivered. Helpful notification about the status of the order. Polite and helpful delivery driver.
Ease of ordering and delivery
Ease of ordering and delivery, had a small query which was resolved no problem , would use again
Sinks great
Sinks great, shame it arrived with a dent where the straps on the packaging went round it.
Great communication and assistance …
I was kept informed throughout the delivery process even though it was getting quite late by the time my sifa was delivered. The delivery man went out of his was to help with the delivery.He was so kind. Love my sofa and would recommend thoroughly recommend Heze
Appalling product and customer service
granddaughter bought a kitchen from B&Q/Heze and when we tried to put it together , no contents list, no instructions and many items missing such as doors, backs ,screws, dowels and some of the units were wrong size. I had to help her because these people treated he dirt at a time that her infant daughter is very ill. Do not buy from these people
Great items
Great items. Very sturdy. Real wood. I love my wardrobe snd my chest of drawers. They were exactly what I needed, and beyond. Thank you!
the fact we didn't know when we bought…
the fact we didn't know when we bought it that it came flat pack it took us two days to build it up
Great service and an amazing bed
Great service and an amazing bed, the assembly instructions aren’t the best but that’s not Heze’s fault, that’s the manufacturer of the Kassel bed.
Good quality
Ordered two wall units. Came well packed. The instructions were pretty easy to use. They are very sturdy and look great
great look and very solidly made
Thank You for pleasant transaction
Thank You for pleasant transaction. Item was confirmed and on agreed time which was confirmed over the phone. Great service and on time delivery. I highly recommend this store. Thank you!
The table we ordered is very nice and…
The table we ordered is very nice and stable, the only downside is a lot of parts to assemble.
The product turned out to be much…
The product turned out to be much better than expected, luckily it was very well packaged as the courier had caused some damage to the exterior by handling it badly. The only improvement I suggest is better communication and information on the order once it had been placed and paid for.
1st class everything from start to…
1st class everything from start to finish. Polite, friendly, courteous, reliable and simply the best. These guys have set the standard to another level. Thank you Team!!!
Very professional approach to the…
Very professional approach to the client good communication and understanding our needs very pleased with our corner sofa highly recommended !!!! Best service ever
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