Hey! Reviews 

271
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Bought a 2nd video doorbell in January 2024. Set up & worked ok until....I got an email in May 2024 saying they were no longer trading but . ...I'd still get updates etc so item would work. Well ...it... See more

Rated 4 out of 5 stars

I've bought a second leak monitor and after my initial experience they work well, i.e. connectivity to WiFi is maintained, they report leaks accurately. Only drawback in remote locations they have to... See more

Rated 5 out of 5 stars

Recently purchased a Smart floodlight camera which became faulty (sound issue) a few weeks after installation. Contacted Hey and their support team went through all they could to fix however ultimatel... See more

Rated 5 out of 5 stars

Fab bulbs and useful interface, note if you have dimmer switches you need ones designed for LED bulbs, currently I have the old style dimmer switches that don't don't well with LED, this causes flicke... See more

Company details

  1. Electronics Store

Written by the company

Hey! has been created to bring a simple, all in one solution to the smart home industry. With simplicity & innovation at the heart of hey! we hope to bring you the perfect smart solution for your home. We provide a bespoke smart home kit, designed around your lifestyle and home, that is easy to install, without losing functionality. We thought about every step of the journey to ensure you get the best product and the best service.


Contact info

3.5

Average

TrustScore 3.5 out of 5

271 reviews

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3.5

All reviews

(271)

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Rated 5 out of 5 stars

Great price for all products

Great price for all products. Video doorbell good. Can be slow to show but that is more a wifi issue. Door sensor is brilliant. For the money these products are excellent. Doorbell ringer was not paired with doorbell. A call to Hey and the really friendly operator talked me through it.
Brilliant service and products.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Great products

Products are great once set up.
Some of the set up was quite complicated and took two of us quite a while to get the hang of, and the instruction videos skipped out the parts we were having issues with. Although frustrating, once we got everything linked up we’ve had no issues!
The lighting is going down well with guests.
Especially like Hey as all products are controlled by the one app.

26 September 2021
Rated 5 out of 5 stars

Chose them for their surveillance kit

I opted for Hey! because it seems as though no other competitors offer a surveillance kit including a doorbell and external camera. Hey! offers this kit at a competitive price and I’m really pleased with how they’re both working. Super easy to set up and customise. Had a minor issue with the doorbell reset button not working but sent it back to them and they sent over a brand new one which arrived the following day. Customer service is fantastic and easy to get through to. Have recommended Hey! to family and friends looking for similar products!

11 September 2021
Unprompted review
Rated 4 out of 5 stars

Good quality product

Good quality product. The video doorbell battery lasted very well compared with other reviewers. The video quality was very usable and easy to see who was there. Not as sharp or smooth as Ring but very good for the reasonable price. The only thing I thought bad was the loud noise the doorbell made in the road and no way to disable. Otherwise very impressed.

7 September 2021
Unprompted review
Rated 4 out of 5 stars

Cost / Quality Trade-Off - Good for first foray into a Smart Home

Overall we've been pretty impressed with the products and the app. They're not perfect but at the price they're more than good enough.

Not had any battery issues and doorbell lasted a good 2 months before it needed charging which I'm happy with. Camera quality is good and we've integrated the lights and plugs with Google Assistant so everything can be turned on and off by voice which is great.

The plastic used for most of the products does feel a little cheap and flimsy but I suppose that keeps the price down - would be good if the company used recycled plastics or something similar.

The app works okay - a little laggy but not bad considering the size of the company. Main issue is the time it takes for video feeds to load but I appreciate this is down to wifi signal and the time it takes to encrypt the video stream which is an important privacy / security feature.

Might be good if the company had more of a sustainability focus - perhaps some info on their environmental credentials on the website etc.

Overall happy with the products considering the price - the minor issues aren't too big a deal and I know i'd be much more frustrated with them if I had paid the sort of money the Nest / Hive / Philips products are that also seem to have similar problems.

My advice would be to use the app to set everything up - then integrate the devices with Alexa / Google / Siri and use apps like the Google Home app to subsequnetly control the devices.

6 September 2021
Unprompted review
Rated 3 out of 5 stars

Good but not great.

This is good value kit and seriously easy to set up. It is surprisingly laggy even with signal at a good %. The battery status isn’t very reliable, it drops from 100% to 20% in a couple of days but will sit at 20% for over a week, so it’s a bit disconcerting.

3 September 2021
Rated 4 out of 5 stars

great products overall 8/10

great products overall 8/10! obviously no support for homekit which i knew about before buying, i hope they can make them homekit compatible with a update instead of buying even more hey! products that's homekit compatible! the app is a little slow if you have opened the app and checked the camera and just go off it. if you go back on it then the app is very slow to show the live feed again

14 August 2021
Rated 5 out of 5 stars

Use friendly and easy to use

I stumble across this company and there products I took a chance on them and bought the doorbell. I really love there stuff and it’s so easy to use. And i am looking to get more of there products

11 August 2021
Unprompted review
Rated 4 out of 5 stars

Easy to set up and control

Great products, all done from the one app. I have other smart home products which also allow you to sync up to the Hey! App which makes it all the more useful. All synced to the Amazon Alexa too. The app has the flexibility to create shortcuts on your Apple iPhone and Apple Watch, so don’t always have to open the app to get things working.

Had a slight issue with one of the products not working, but got in contact and had a new one within a few days. Great service and this hasn’t affected the overall score (although slightly disappointing when the original didn’t work when it arrived, but that’s my impatience!)

If there was one thing to criticise, it would be that the bulbs aren’t particularly bright at maximum brightness when using it for RBG colours - I have other brands that are brighter. But the white colours (both warm and cold) are very good and you can even control the warmth of the white.

9 August 2021
Rated 5 out of 5 stars

Excellent

Excellent customer service, when I couldn't get a discount code to work, the company reached out following the purchase and offered to refund the difference.

Great quality products and service, I will definitely buy from them again.

8 August 2021
Rated 5 out of 5 stars

Very good product well worth buying

Very good product does what it says very easy to set up, I have purchased 3 and they all work perfectly on mine and the wife's phone. Better than a conventional timer as you can operate at your own times you think it is needed really pleased.

6 August 2021
Rated 5 out of 5 stars

Fantastic

I ordered a door bell and extended camera. Really easy to set up, good batteries, brilliant value for money and great app. Looking for more things to add!

4 August 2021

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