Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service Engineer Chris Bellott attended my Internet today, thanks
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jasvir,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my installation today, nice experience and speeds, perfect job
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Halyna,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Amazing service
Amazing service, neat and tidy installation with zero disruption, thank you!
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! T P Macdonald,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Fantastic installation process
Fantastic installation process,
Chris B. installed the router & cables promptly. Extremely courteous very kind & good conversation! He represented Hey Broadband extremely well they’re lucky to have him as a face for the company. Leaving me with a very positive impression!
23 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Connor,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott came one day early ashe…
Chris Bellott came one day early ashe was k the area he, managed to install everything within 15 minutes and even showed me the speed test.
Very happy with he job.
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Awais,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Cable engineer (Chris Bellott) did a…
Cable engineer (Chris Bellott) did a great job, his very professional and I’m so happy with his work as it’s very clean and tidy and not messy.
Thank You very much
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Casey,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my internet, all sorted professionally, thanks
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Joginder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
The customer service agent Sandile…
The customer service agent Sandile Mbatha was very helpful and answered all the questions I asked.
21 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lee,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott thank you for fixing our…
Chris Bellott thank you for fixing our wifi and we appreciate that it didn't take too long to fix it thank you very much
20 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Alicia,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott had done a great job by…
Chris Bellott had done a great job by fixing our Wi-Fi issue & excellent service given to us
20 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Petfern,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Today Chris Bellott.l coming my home…
Today Chris Bellott.l coming my home for broadband connection. It’s very nice . Very genuine and clean work . Thanks
20 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ramandeep,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Pedro Brito came and was amazing
Pedro Brito came and was amazing. The cable had to be sent from the pole it was snapped and he sorted it despite it taking a long time to the house and he worked tirelessly 10/10
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kabir,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Mr chris is very nice to us he is very…
Mr Chris Bellott is very nice to us he is very kind and friendly. I like his way to work, he did very well and we are fully satisfied, speed is great!
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rajesh,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
I had the wonderful Chris Bellott come…
I had the wonderful Chris Bellott come and fit my WiFi today he was chatty and friendly and knew what he was doing. Arrived earlier than expected but called to let me know which I was happy with. Great experience!
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sophie,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Professional service
Spoke clearly, was professional in dealing with all aspects of my call,
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chimaoke,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Great service!
Friendly service from Stefan who fitted my WiFi, really helpful with any questions, and I was impressed by how tidy and discreet the wiring was, on trying the WiFi it seems to be working great so far, I also got a great affordable deal for being a new customer when calling HeyBroadband to join them, thanks!
18 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my Internet installation today, very professional and I have great speeds, recommended
18 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sayed,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Harwinder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
good job chris belott
18 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Arv,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
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