Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service!The advisor.
Excellent customer service!The advisor had an amazing telephone manner, a lovely voice and was very polite throughout the call.They listen carefully, answered my question and reassured me that everything that I requested will ne done. I felt confident that my issue was in good hands,a good credit to the company!
13 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Carlinda,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Rectified a problem caused by the initial installation
Yadwinder was able to explain the problem and fix the issue neatly. The initial install had a latent problem which only manifested recently, causing the connection to drop and recover randomly.
HeyBroadband were helpful in getting the problem resolved.
13 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Nick,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Yadwinder was great
Yadwinder was great! Quick installation and got the job done very quickly and also hoovered up all the mess made from the drilling to run the cables.
13 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lucy,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Amazing Customer Service from Sandile Mhlanga
I recently moved house and wanted to understand the process a bit better. I spoke to Sandile Mhlanga who was very helpful and provided me with useful information. The customer service provided was amazing.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sam,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Ash from the Technical Support Team was…
Ash from the Technical Support Team is an absolute Gem of a person. Not only was he polite, courteous & patient but also very knowledgeable about his profession. He applied various methods to approach & finally resolve my problem. I would always ask for him if I had any issues moving forward & would comfortably commend his name for promotion as he rightfully deserves this!!!!
12 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rishabh,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
They wrote a blog post condemning exactly what they're doing to me
I've been a Gigafast 900 customer since 2023, paying £28/month. When my minimum term ended in October 2025, Hey Broadband moved me to £55/month. I'm still paying it. That's a 96% increase — my price literally doubled the moment my contract ended.
Now read what Hey Broadband publish on their own website.
From "Flexible broadband: Your guide to rolling contracts" (17 March 2026)
"start with a 12 or 24-month contract that automatically becomes rolling monthly at the same price once your minimum term ends"
Repeated in the same article as "the security of rolling to monthly at the same price afterwards."
From "Frequently asked questions about broadband renewals" (3 February 2026):
"UK Broadband providers rely on customer inertia, knowing many won't notice the price increase or bother switching."
"At Hey!Broadband, we've eliminated the frustrating 'renewal game' where prices double overnight just because your contract ended."
My price doubled overnight because my contract ended. Both posts were published while they were charging me £55. This isn't an old policy they've since fixed it's what they were telling the public at the exact time they were doing the opposite to me.
It gets worse.
Over nine months their team called me 5-6 times. Never once left a voicemail. The numbers they call from don't identify them they show as unidentified London landlines on my phone, even though one of them connects straight back to Hey Broadband when you dial it. Their published customer service number does display as "Hey Broadband." So they can identify themselves on outbound calls. They just don't.
When I finally answered, the agent told me she was "not allowed" to leave voicemails. On 11 July I called Customer Services (a 40-minute call). The agent checked with his supervisor and confirmed that agents ARE allowed to leave voicemails, and that I had been given incorrect information.
Their retention team then tried to close a 24-month contract with me verbally, on the phone, and initially refused to put it in writing. When I insisted, they agreed to email the offer. It never arrived. Customer Services have since confirmed the offer is sitting on my account records.
Meanwhile their Direct Debit emails reach me flawlessly every single month.
Nine months. £27/month overpaid. £243 and counting.
A formal complaint and Subject Access Request have been submitted. If this isn't resolved, I'll be taking it to CISAS.
Hey Broadband, you wrote the blog post. Try reading it yourself!!
-------
Update, 17 July:
Hey! Broadband's reply confirms renewal contact was email only, and that their outbound call and voicemail practice is now under review. It does not address the central issue that I have been charged £55 when their own terms and my Service Confirmation Email state otherwise. That is £27 above my contracted rate every month, and I am still being charged it while the complaint is 'under investigation' around £270 over ten months so far, and rising each month it remains unresolved.
27 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Frost,
We're sorry to read about your experience and appreciate you taking the time to set out your concerns.
Having reviewed your account, we can confirm that renewal communications were sent by email before your minimum term ended. Whilst these were issued, we understand they did not reach your attention, and we're sorry to hear this resulted in frustration regarding your monthly price.
We can also see that several attempts were made to contact you by telephone to discuss your options. We appreciate your comments regarding outbound calls and voicemail, and this forms part of the ongoing review to ensure our communication processes are as clear and effective as possible.
Since then, our team has spoken with you and discussed the options available, including a retention offer. We understand that this did not meet your expectations.
Your formal complaint remains open and under investigation. This will include a full review of your concerns, including the communications you received, your renewal journey and the points you've raised. Once our investigation has concluded, we'll provide you with a formal written outcome.
We appreciate your feedback and are committed to ensuring your concerns are reviewed thoroughly and fairly.
All the best,
Khushi
H!B
Staff is very good to help the people…
Sandile Mhlanga is very good to help the people and nice way to talk
11 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sonia,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellot great service
11 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ravjeet,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellot has been very sweet and…
Chris Bellot has been very sweet and accomodating with his wifi installation, he was very swift with the installment too, he took no time and got things done for us as soon as possible. And he’s a very kind gentleman :)
11 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Isabella,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris bellott was amazing today my wifi…
Chris bellott was amazing today my wifi was not working from last 15 days he came and sorted it all out
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jaspal,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
It’s been 3 days today I have no…
It’s been 3 days today I have no internet service. They said router is faulty and sending it to me after 2 working days. Never bother to arrange engineer.
Please guys avoid this service. It’s a worse service provider ever you will see and it’s going to be disaster when there no internet and the people have no understanding whatsoever.
Better to pay extra with others providers than ever considering this worse poor customer services.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hi K,
We're sorry to hear about your experience and appreciate how frustrating it is to be without an internet connection.
Unfortunately, as we were unable to obtain any further information following our request, we have not been able to identify your account or investigate the circumstances surrounding the fault. This means we are unable to provide a more detailed, account-specific response.
Where equipment is identified as faulty, the appropriate resolution will depend on the nature of the issue and may involve either replacement equipment or an engineer visit. Our priority is always to restore service as quickly as possible.
We'd welcome the opportunity to investigate what happened and understand why you felt the support you received fell short. Please contact us at info@heyb.co.uk, quoting your review and including your account number or full service address, and a member of our team will be happy to assist.
We remain committed to delivering the 5-star experience we strive to provide and hope you'll give us the opportunity to turn your experience around.
All the best,
Khushi
H!B
So hey broadband like to randomly block…
So hey broadband like to randomly block your VPN. We had it working for months then blocked. Raised ticket fixed within a few hours. Nice email to say it's fixed if any issues get in touch
This week same issue however this time the only way to fix it is to pay more for a static IP which I have done as we need to work. 5 days later we still can't login. Their support team have no updates and just keep escalating the issue but with no resolve.
Service not being provided but expect me to front the bill if I want to leave. We won't be able to pay any bill if we can't earn as lost a week's worth of pay so far because of this
Edit:
2 weeks later and still without our access to VPN so have lost 50% pay this month. Any updates from hey broadband are few and far with doing exactly the same fix every time which obviously doesn't fix it
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Scott,
We're sorry to hear about your experience and appreciate the impact this issue has had, particularly given your reliance on a VPN for work.
We understand how frustrating it must have been to experience a recurring issue and the length of time it took to reach a resolution.
Having reviewed your case, we can confirm that our Technical Support team actively investigated the fault and escalated it to our router supplier for further investigation. Whilst awaiting their response, a replacement router was arranged and sent to you at no additional cost. Following further escalation, we understand that the issue has now been resolved.
Your case remains under review, and we are continuing to monitor the connection to minimise the risk of the issue recurring. We can also confirm that your formal complaint remains open and is being treated as a priority by our Complaints Team.
We're sorry that this experience fell below the standards we strive to deliver and appreciate your patience whilst we worked to resolve the issue.
All the best,
Khushi
H!B
The engineer Chris was amazing at his…
The engineer Chris bellott was amazing at his job. I’m online and with good speed.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Safa,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Hey! Broadband installer
Broadband installer, Chris Bellott, was incredibly helpful and explained everything. The work was finished neatly and without mess and to an high standard. Thank you Chris.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chris,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Leaving HeyBB expensive!
Despite being told that my final in voice was £16.44 to the end of my contract.
I now have an Invoice for £73.08 Billing post leaving. This is after returning hardware after the end of my contract.
It has been a nightmare leave them with being told that I was lying over previous conversations to end the contract. I was billed at double the agreed rate for a month also. although this was denied,
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Rob,
Thank you for taking the time to share this feedback and I'm sorry to hear about your experience.
I've looked into your account and I'd like to clarify what happened with the billing
The £73.08 invoice was raised because your contract rolled onto a rolling monthly plan and the bill run was processed before your cancellation was recorded on the account , this generated charges covering on a prorate basis, in addition to your final invoice.
I can confirm this invoice has since been cancelled in full as a goodwill gesture, following review by our complaints team. There are no further charges outstanding on your account.
I'm sorry for the frustration this caused, particularly around the communication issues you experienced while trying to close your account that's not the standard we aim for and I'd welcome the chance to look into that separately if you're able to share more detail with us directly.
Thank you again for your patience, and please don't hesitate to reach out if anything else needs addressing.
All the best,
Khushi
H!B
Yadwinder Singh
Yadwinder Singh
Excellent work done quick work done excellent behaviour
9 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Simran,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
We have setup our new internet…
We have setup our new internet connection by broadband. Mr chris bellot, who have done our network connection.he was very hard working and nice person.
8 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! R Kaur,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Resolved — Every few days this will be down
Every few days this will be down. When this is down during working hours, this is worst feeling.
————- Update—-
This was fixed after a call with customer service executive.
Thanks
8 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Dharm,
Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced intermittent service interruptions. We appreciate how disruptive this can be, particularly when you're relying on your broadband to work from home.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to identify your account or investigate the cause of the issues you've described. This means we're unable to provide a more detailed, account-specific response.
We would welcome the opportunity to investigate these intermittent outages and work towards improving your experience. Please contact us at info@heyb.co.uk, quoting your review and including your account number or full service address, and a member of our Technical Support team will be happy to assist.
We're committed to delivering the reliable service our customers expect and hope you'll give us the opportunity to turn your 3-star experience into a 5-star one.
All the best,
Khushi
H!B
Will give you horrible latency, with nothing you can do about it. POOR SERVICE.
I should've listened to the other reviews stating how horrible this company is, especially their customer service and aftercare. They will be very happy to set you up and take your money, but will provide you with poor internet and 0 support.
I am a customer on their "top tier" 900/900 package, the most expensive plan they offer, and for over 5 weeks I have had terrible ping because my traffic is being routed through Brazil, Singapore and the United States to reach a UK server. A UK customer, being routed halfway around the world by a UK ISP. We're off to a good start.
The customer support is disgusting. Every contact results in the same scripted apology and a promise that it has been escalated and that "you will hear a response as soon as possible from the senior technical team", promising a maximum 2 days wait time. Those 2 days pass, nothing changes, and its radio silence until you chase them up via live chat again. I even intentionally left it for a week to see if they would say something, but absolutely nothing from their end.
Chase it up, and the cycle starts again from scratch, with the same rehearsed script lines "We're sorry about this, we've escalated it and we'll give you a response when the senior team investigates it" (Hint: A response will never arrive). I've had high ping for over a month now, shown them the diagnostics and the routing issues and they still act clueless.
Over a month later, their engineering team finally concludes their investigation and states it is outside their control and suggesting I contact server providers, when its on their own infrastructure. What a joke.
If you value your time, your sanity, or a connection that actually works the way you are paying for, PLEASE look elsewhere. I am now taking this to the Communications Ombudsman, which tells you everything you need to know about this company.
AVOID!
6 July 2026
Unprompted review
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