Hey!Broadband Reviews 

Chris ballott very nice nd friendly person

Was initially met with a friendly salesman at the door offering me 5 months free GB internet upload and download. This obviously peaked my interest as my then subscription with Toob was soon coming to an end.

Seeing as it was fibre and a GB upload is more then I need for what I do, I thought what’s the harm and signed up. Although he could only do 4 months free and not the 5 that initial grabbed my attention. I'm unsure if this was just a ploy from the salesman though to grab my attention and whether he actually had any right to be offering me the 5.

The router/access point that was installed was almost half the size of my one from Toob and the Wi-Fi was noticeably worse from the get go. It's exactly the same make as the Toob router but I just suspect a lower spec model.

The internet was far from GB download and upload. As someone who likes to game, I had instances where the upload speeds would regularly go to under 10 Mb/s and games would become unplayable.

Regarding download speeds, I would stream videos in 1440p and they would regularly downscale to accommodate to for the fluctuating download speed I was receiving.

Then here came the kicker. Due to circumstances outside of my control I had to move property. I called Hey!Broadband to see if they could service where I was moving to and unfortunately the couldn't. I'd experienced the once in the past with Virgin who cancelled my contract free of charge, as I know many of the other bigger names, Toob being another, do. I was told that regardless of whether they could serve my new property or not, I would have to pay to the full exit price which came to over £200. I do appreciate however not catching this detail in the contract in on me, but seems very harsh.

In summary, they catch you with a very enticing introductory offer, lock you in to a contact with questionable T's & C's and provide substandard equipment and service compared to other more established companies in the fibre realm. I would not recommend signing up with this company.

Zee was very helpful in successfully setting up our replacement router!

Just a great experience and the customer service was outstanding.

Zee was great, very friendly service and tried to fix the issue before having to passing it to the engineering team.

Quick response. Polite and intelligent listening skills. Problem resolved very pleasantly. Thank you Sethabile Mngoma.

Very neat installation by Chris Bellot. Everything explained clearly. Friendly and knowledgeable.

Yadwinder was excellent with the install, made sure to discuss options with me. Set up was done in a few days. So far so good.

Engineer arrived in the given time frame.
Pedro was courteous and respected my property.
The installation was swift and up and running immediately.
The box was installed out of sight.
I would fully recommend.

The operator Daniel was very understanding and help me through the process of connecting our new rooter so that we where back on line

Initially, Hey! Broadband offered a great price, but leaving them has turned into a stressful ordeal. The renewal process was challenging and contradictory, which is why I chose to leave the provider.

I returned all of my equipment packaged securely together in a single box months ago. Their team has now confirmed they located the modem inside that box, but they claim the rest of the contents are missing. It is completely ridiculous to suggest they only received half the package when everything was sent inside the exact same physical parcel.

This complaint is taking weeks to sort out, and in the meantime, I am being harassed for payment. Because I cancelled my Direct Debit to protect my bank account, they have added late fees, and their automated billing system continues to bombard me with payment reminders.

Their internal departments clearly do not communicate with each other. This ongoing administrative failure is causing unnecessary stress and based on this experience, I wouldn't recommend them.

It was nice experience, he was good at his work, nice and explained to me everything, how Is done, also made place tidy. Appreciate it and grateful. Chris bellott thank you for your service.

Mandisa was very helpful and informative in my enquiry. She provided clear advise and directed me to the sales team for the next step.

Expensive, poor customer service for anything beyond a simple technical (they seem to think having a policy of treating people poorly makes it better), nothing special in the product.
If you thought you'd get better service by avoiding the big names, look elsewhere

Chris Bellot fitted my fiber today he was amazing,kind,polite and worked hard and made sure everything was neat and in order tidy up after himself made sure everything was up and running and I was happy very pleased with him.
Internet is up and running and got the speeds we was told we get so very happy overall with everything.

Chris Bellott was amazing ! Very kind and Helpful
Highly recommend! Thank you for your work Chris !

5 Stars for Daniel – Truly Exceptional Service!
​I’ve been struggling with internet issues since last November and couldn’t get any real help—until Daniel took on my case. He completely turned my experience around.
​Daniel didn’t just pass the buck; he personally followed up, made sure engineers were dispatched, and kept me updated every step of the way. He is extraordinarily polite, kind, and professional.
​People are always quick to complain, but true hard work deserves recognition. Both my mother and I want to thank Daniel from the bottom of our hearts for his dedication. Hey Broadband management, Daniel is an absolute credit to your company!
Now I'm waiting to see if it really gets resolved by the engineer after contacting his manager.
Randa Mansour

Luis turned up in good time, let me know in advance when during the morning he’d be here. All installed without trouble, up and running on the first try. Thanks!

I had someone who came and offered us broadband of free 3 months no internet connection. Accepted the offer he went away and came back and said Il give u 1 year of free internet but don’t tell anyone. So me thinking oh that’s nice of him I accepted that. Whilst I was in 2 years contract with Sky the salesperson said don’t worry we can sort this out for u no hidden cost.
Anyways by this time we got the full fiber internet all set to go 3 weeks of no internet connection called hey broad band on few occasion and they fixed the problem and next day back to square one.
Working from home I needed the internet connection anyways when I canceled they charged me for cancellation fee even telling them it was there mistake and what they put me through.
Because I was still with Sky I continued with them as there was a hidden cost.
I would say stay with people who u know HEY BROADBAND IS A SCAM. When I put a complaint in they took the sales side and ignored what I had written in the email and I had to pay the full price of cancellation fee which was £300

It was quick and easy to install. Chris Bellot cable engineer explained everything in detail. Very helpful information.