heyabby.com Reviews 762

Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked the ease and results so much eo now run 5 abby boxes in rotation keeping us in high quality bud. Growing doesn't get much easier. Add cal mag and fish shit to abby s chemicals fot best results. Temps and humidity handles by AI .

Fast and accurate answer. Very helpful. Thank you.

The HeyAbby OG Pro comes with a built in UVB & IR diodes. I switched to Pro mode on the app so I can change the main light scheduler. I discovered there is no UVB or IR light scheduler.

I asked for them to have the app updated as in auto mode these are set to a hidden schedule. It took about 3x of misdirection from the HeyAbby support staff before they decided they will not add this feature which should have been included from the start and ended the conversation by saying they can't meet this demand.

Celina was trying her best to help me and my situation over the weekend. Then Monday came and I'm back with Kayla who has made it known that they won't do anything for me. Seems like they are mad at me for the negative reviews. I'd be glad to change the reviews for each if they resolve my problems appropriately.

(cameras malfunction by having a visible light during dark cycles and I was sent subpar nutrients, both of which they failed to replace or provide a solution for)

If you're reading this HeyAbby staff, you can still make it right and get the reviews changed. Until then, any problems I have will be voiced here, every time.

As always, great information and guidance from the Celine and the team! My plant just would not produce any flower, even with all the world class advice.

Great support, just have to wait a day or so but very helpful and complete. Good follow up and support ❤️

Celina was AMAZING again and assisted me. I had the issue narrowed down and Celina helped confirmed my suspicion and provided great information.

Hey Abby, customer service goes above and beyond to help customers what a great place would love to work there😁

What made my experience great was that the Heyabby Team always replied back in time with emails, They provided me replacement parts for my growbox.They are Respectful, and Good Customer Service. I Appreciate everything that you all do. If I ever had a question they would provide me with the information I needed, I've learned a lot with the Heyabby very easy to follow along with the Heyabby App and have your very first Grow. Thank you HeyAbby

I was fully prepared to buy what was clearly advertised on HeyAbby’s website as the “420 Pro Edition”, offered during their Father’s Day promo for $420. The product listing showed images, labels, and a name that all pointed to the upgraded “Pro” model — a strong value at that price point.

Before checking out, I sent a quick message to confirm specs. While waiting for a response, I noticed something strange: the product page changed. The “Pro Edition” label disappeared, the product image was swapped out, and all references to the Pro model were removed — but the $420 promotional price stayed the same. When I followed up, support told me the listing had been “updated,” that the Pro was no longer available, and that I should watch for future announcements if I was still interested.

This is a textbook bait-and-switch scenario:
• A more advanced product was clearly listed and promoted at a sale price.
• That product was quietly swapped out mid-promo, with no warning or clarity.
• Customers are left confused, and possibly purchasing a lower-tier product under false pretenses.

I ultimately didn’t complete the purchase — and honestly, I’m glad I caught it in time. It also made me question how the company operates overall. If a brand is willing to shift product claims without notice, it raises reasonable concerns:
• Will they be transparent about subscriptions, accessory costs, or auto-refills?
• Are consumables (like pods, nutrients, filters) being priced fairly, or will buyers get locked into high-margin refills?
• Is there fine print being buried elsewhere?

These are the kinds of concerns buyers deserve to know upfront. The way a company behaves before you purchase is usually a preview of how they’ll treat you after.

🚫 Proceed with caution. Document everything. Transparency and honesty matter — especially when selling high-priced home grow equipment that relies on long-term customer commitment.

-- -- -- -- UPDATE -- -- -- --
Responding to the HeyAbby reply.... For those out there who would like to verify this you can go to IMGUR and check out the screenshots under the images listed as YFavoZH (unfortunately I am unable to post the picture directly) but it is very clear.

Their response is also a total contradiction which only further supports my position... @HeyAbby so you claim that this price was never listed but are also blaming it on my browser cache. HOW COULD IT BE A BROWSER CACHE ISSUE IF YOU NEVER LISTED THIS PRICE?!?!?!?

Outstanding Customer Service – Even Without a current Subscription!

I had an issue with my Hey abby unit and was blown away by how fast and professionally their team responded. They resolved the problem in less than 24 hours and stayed in communication the entire time — all without an active subscription! That level of support is rare these days. The product itself is already amazing, but the service made me even more confident in my choice. Huge thanks to the Hey abby team — top-tier experience from start to finish!

Customer service and support resolved my issue expeditiously

Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg before flushing

The customer service that comes with the subscription is great and has helped solve my plant’s issues. Response came in after few hours which was accurate in the description.

Every time I had a question they would respond back fast and also help me change an order . The process was easy on my end dealing with them.

This unit is beautiful and is an amazing concept. Sadly, I have a unit that keeps malfunctioning and now have an expensive paperweight basicaly(Black Edition). Parts replacements come from China so remedies to issues are slow. Talking to a human on the phone is impossible and not really part of the business model. Since my unit is malfunctioning again, I cant perform basic functions like draining the water tank, in app support doesn't function, etc.I have had this unit for almost a year and haven't successfully harvested anything. Again, this is a great concept, but the subscription model adds additional financial waste if you can’t get the unit to work right. This is not really a “smart” unit as presented. There are minimal error codes that tell you whats wrong and support can’t “see” your machine. Support is slow and painful overall. The slower support is on critical (grow impacting issues), the more money you burn…so I think I give up, and will try to offload this unit. I keep dumping money into it with no return and estimate this to be about a $2K loss when layering supplies, accessories, etc. This figure does not take into account the time wasted with support providing photos and videos to “prove” my problems, wasted grows, water purchases, etc. I have stacks of supplies for no reason due to the subscription, so waste keeps perpetuating. The HeyAbby community is awesome and love sharing photos, ideas with my peers. It genuinely saddens me to have to share a negative review since I really wanted this to be successful. My “1 year warranty” is almost up, and the machine can’t even survive for the 1 year. Once that warranty ends, my losses will further multiply if I have to “buy” the parts. I even applied for the extended warranty and they never contacted me. To sum this up, there are great solutions in the marketplace. I know many HeyAbby users are happy and successful with their units, but when things go wrong, this company fails. Maybe its because I have a gen 1 Black Edition and I got some bad components…who knows. Here I am…stuck.
Desired Outcome: phone rings: “hey, lets get you up and running with some new parts and support. Will reset your warranty and set you right on your supply overstock. Sound good?” Problems get solved. Successful path forward…
UPDATES:
6/3/2025: Provided requested items. Awaiting Response.
6/15/2026:Installed PCBA Motherboard Board today which arrived yesterday. Was able to finally "connect" to the machine. Sent support a message as it seems all accessories have to be re-paired again. PCBA replacement seems to allow a more "responsive" behavior overall which leads me to believe the board may have had issues all along.

The last time I deal with support was a terrible experience. This time my questions were answered and they went above and beyond to get me the information I needed. Where as last time I got frustrated I said forget it and just ate the $22 since they weren't willing to replace the defective humidifier

I enjoyed everything moment of this experience...Very very informative...top notch support...im loving my Abby!!!!