Extremely Slow Application Process and Poor Support Communication
I had a frustrating experience with Hexagon's application and support process.
The verification process is unnecessarily inconvenient because it requires you to paste a randomly generated phrase onto a public profile, such as a Roblox or Bluesky profile, to prove that you own the account. This is especially inconvenient when you normally use your profile for other purposes and do not want to add a random verification phrase to it.
I also submitted a support ticket through the Hexagon Discord because I needed assistance with my application. The ticket was created successfully and I provided the information requested, but no actual staff member responded to my issue. I was left waiting for hours without any meaningful communication.
I understand that Hexagon states applications can take up to 24 hours and that staff members have lives outside of Hexagon. However, my main issue is the lack of support communication after submitting a ticket. If someone needs help with the application or verification process, they should be able to receive a response from the support team.
Overall, the combination of an inconvenient verification requirement, slow application process, and lack of response from support made the experience very disappointing.
To be honest, I wouldn't recommend wasting your time just to get into this Roblox revival, especially if you end up having to deal with the same application and support issues I experienced.