The silent dog nail grinder is the best, my vet couldn’t even get her back nails done, but I did😀 was so happy I finally found a product that exactly works, thank you so much heusom company for makin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with an item not quite working out for my dog, so I reached out to their support team. They were incredibly understanding, polite, and quick to respond. They provided fantastic trouble... See more
Company replied
When I contacted them to help me get my cat accustomed to the groomer they replied in short order with helpful advice and ideas. They always communicated in a timely manner answering my questions and... See more
Company replied
I am so impressed with the customer service received with the purchase of a nail grinder. The charge cable was loose and within an hour of my email to Heusom, I received a response and solution to th... See more
Company replied
Contact info
700 Main Street, Bangor, Maine, 04401, United States of America, 04401, Bangor, United States
- +1 (833) 700 4384
- help@heusom.com
- heusom.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
I recently had a question about my Heusom Silent Groom Pro nail grinder, so I reached out to customer service and was truly impressed by the experience. The representative I spoke with was exceptionally friendly, polite, and knowledgeable, making the entire conversation a pleasure. They treated me with genuine respect, which I greatly appreciated.
As for the Heusom itself, I can't say enough good things. My dog no longer trembles or gets anxious during nail care—this grinder is remarkably quiet and gentle, yet highly effective. We've completely done away with risky clippers and loud dremel grinders thanks to this fantastic product. The outstanding customer service is just the icing on the cake. Thank you for such a wonderful experience!
2 June 2026
Unprompted review
Reply from Heusom
Hi Randy,
Thank you so much for your incredibly thoughtful and detailed review!
We’re delighted to hear that our customer service team was able to provide such a positive experience. Treating our customers with respect, care, and professionalism is something we take great pride in, so your kind words truly mean a lot.
We're also thrilled to hear how well the Silent Groom Pro has worked for your dog. Knowing that nail care has become a calmer and less stressful experience, without the anxiety often associated with clippers or louder grinders, is exactly what we hope to achieve.
Thank you for placing your trust in Heusom and for taking the time to share your experience. Your support and recommendation mean the world to us.
— The Heusom Team
The nail grinder works great a lot…
The nail grinder works great a lot easier than the old fashion nail clippers. The housemaid system is quiet, the dogs do not get spooked and it makes trimming their nails a breeze. Customer service reached out to me to ask hiw I liked the heysom system and like I told the lady on tge phone, it is great. I would recommend this product to anyone who has dogs and they trim their dogs nails.
1 April 2026
Unprompted review
Reply from Heusom
Hi Chris,
Thank you so much for your wonderful review!
We’re delighted to hear that the Silent Groom Pro has made nail trimming easier for you and more comfortable for your dogs. Knowing that the quieter operation helps keep pets calm and makes grooming less stressful is exactly what we designed it for.
We’re also glad you had a positive experience with our customer service team and appreciated the follow-up. Your recommendation means a great deal to us.
Thank you again for your support and for sharing your experience!
— The Heusom Team
Doreen was very understanding and went out of her way to help!!
Doreen was very understanding and professional. She handled my concerns and quickly addressed them and we came to a mutual agreement. I completed my order and I'm looking forward to receiving the products. Thank you very much. Respectfully, Trisha
1 June 2026
Unprompted review
Reply from Heusom
Hi Patricia,
Thank you so much for your thoughtful review!
We’re delighted to hear that Doreen was understanding, professional, and able to address your concerns quickly. Providing caring and attentive support while working toward the best possible outcome for our customers is exactly what we strive for.
We're so glad you felt comfortable moving forward with your order, and we hope you love your products when they arrive.
Thank you again for your trust and support, and we’ll be sure to share your kind words with Doreen!
— The Heusom Team
Live, Quick & Helpful
Quick time on phone to get a live person with intelligible English skills. Knowledgeable and patient yet proficient. Great phone customer service.
2 June 2026
Unprompted review
Reply from Heusom
Hi Erik,
Thank you so much for your wonderful review!
We’re delighted to hear that you were able to quickly reach a live representative and receive the knowledgeable, patient, and efficient assistance you needed. Providing clear communication and excellent customer service is something we take great pride in.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
— The Heusom Team
Customer Service team was great to work…
Customer Service team was great to work with. I would use this company for other pet items.
2 June 2026
Unprompted review
Reply from Heusom
Hi Diane,
Thank you so much for your kind review!
We’re delighted to hear that you had a great experience working with our customer service team. Providing helpful, responsive, and friendly support is exactly what we strive for.
It means a lot to know that you would consider Heusom again for other pet products. We truly appreciate your trust and support.
Thank you again for your kind words!
— The Heusom Team
My dog has not had her nails trimmed over a year
We have a bulldog and her name is Chloe. She is three years old. It’s been well over a year since she has let anybody touch her paws to trim her nails. She’ll let you rub her feet. She’ll let you rub her nails, but the moment you go to trim them with a normal nail trimmer she will growl bark snapper it’s horrible. I finally decided to try HEUSOM nail groomer and it has been a game changer. She let me trim her front paw. There are nowhere near where they need to be but she let me trim her paws for the first time I cried so if you have a nervous puppy, I would definitely suggest getting this.
1 June 2026
Unprompted review
Reply from Heusom
Hi Jayme,
Thank you so much for sharing Chloe’s story with us.
Reading your review truly means a lot. We know how challenging and emotional it can be when a dog becomes anxious about nail care, especially after such a long time without being able to trim their nails.
The fact that Chloe allowed you to work on her front paws for the first time in over a year is an incredible step forward. Progress with nervous dogs often comes one small victory at a time, and we're so happy that the Silent Groom Pro helped make that possible for both of you.
Thank you for trusting Heusom and for sharing your experience with other pet parents who may be facing similar challenges. Please give Chloe some extra love from all of us!
— The Heusom Team
Doreen and Dane were so responsive and…
Doreen and Dane were so responsive and helpful. Truly excellent customer service! I’m very happy with the Heusom brand and will be sharing my experience with my friends and vet.
2 June 2026
Unprompted review
Reply from Heusom
Hi Liz,
Thank you so much for your wonderful review!
We’re delighted to hear that Doreen and Dane were so responsive and helpful throughout your experience. Providing excellent customer service is something we take great pride in, and your kind words mean a lot to our team.
We're also incredibly grateful for your confidence in the Heusom brand and honored that you plan to share your experience with your friends and veterinarian. Recommendations like yours are the highest compliment we can receive.
Thank you again for your support!
— The Heusom Team
Prompt Customer Service
When I ordered, the address was wrong. I emailed the support team and within 1 minute, it was updated and received the email. Wow! Awesome service!
1 June 2026
Unprompted review
Reply from Heusom
Hi Angela,
Thank you so much for your wonderful review!
We’re delighted to hear that our support team was able to quickly update your address and confirm the change almost immediately. We know how important it is to get order details corrected quickly, so we're glad we could help make the process easy and stress-free.
Your kind words mean a lot to us, and we truly appreciate your support!
— The Heusom Team
Excellent Customer Service
Gliedyl, the customer support team member that I spoke to was so empathetic and supportive. I felt understood and appreciated. I would definitely purchase from Heusom again because I feel they stand by their products and their promises of 60 day money back guarantee.
1 June 2026
Unprompted review
Reply from Heusom
Hi Monica,
Thank you so much for your thoughtful and wonderful review!
We’re delighted to hear that Gliedyl provided such empathetic and supportive assistance. Making our customers feel heard, understood, and valued is incredibly important to us, so your kind words truly mean a lot.
It’s especially rewarding to know that your experience gave you confidence in both our products and our commitment to standing behind them. We’re grateful for your trust and are honored that you would choose Heusom again.
Thank you again for your support!
— The Heusom Team
Gliedyl was pleasant and so helpful
Gliedyl was pleasant and so helpful. She carefully guided me through the ordering process.
June 1,2026
1 June 2026
Unprompted review
Reply from Heusom
Hi Marsha,
Thank you so much for your kind review!
We’re delighted to hear that Gliedyl was pleasant, helpful, and able to carefully guide you through the ordering process. Providing patient and attentive support is exactly what we strive for.
We’ll be sure to pass along your kind words to her, she’ll truly appreciate them.
Thank you again for your support!
— The Heusom Team
Super quick response to my email and…
Super quick response to my email and they helped sort the issue I was having immediately. Great communication and service.
1 June 2026
Unprompted review
Reply from Heusom
Hi HC,
Thank you so much for your kind review!
We’re delighted to hear that our team was able to respond quickly to your email and help resolve the issue right away. Providing prompt communication and efficient support is exactly what we strive for.
Your kind words mean a lot to us, and we truly appreciate your support!
— The Heusom Team
Was a good experience
Was a good experience. Dorinda was very helpful and answered my concerns. Thank you for your quick response. Lola snd Lilah say thank you..
1 June 2026
Unprompted review
Reply from Heusom
Hi Cathi,
Thank you so much for your kind review!
We’re delighted to hear that you had a good experience and that Dorinda was able to answer your concerns and provide helpful support. Providing prompt and caring service is exactly what we strive for.
Please give Lola and Lilah some extra love from all of us! 🐾
Thank you again for your support!
— The Heusom Team
Great customer service
My mother-in-law had already purchased one for me as a gift, but I had forgotten and ordered a second. When my spouse saw the email, he reminded me and I was able to call and get the duplicate order canceled without any hassle or problems from customer service.
1 June 2026
Unprompted review
Reply from Heusom
Hi Thomas,
Thank you so much for your kind review!
We’re delighted to hear that our customer service team was able to quickly help you cancel the duplicate order without any hassle. We understand that these kinds of mix-ups can happen, and we’re always happy to help make the process as easy as possible.
We truly appreciate your support and are glad we could provide a smooth experience for you.
— The Heusom Team
Good product
The product seems great. I worked with the customer service team about an issue and they were responsive and attentive.
1 June 2026
Unprompted review
Reply from Heusom
Hi Sophia,
Thank you so much for your kind review!
We’re delighted to hear that you’re happy with the product and that our customer service team was able to assist you with your issue. Providing responsive and attentive support is something we take great pride in.
We truly appreciate your support and thank you for taking the time to share your experience!
— The Heusom Team
You guys are awesome
You guys are awesome! I received a phone call and email super fast addressing my issues. Thank you for your prompt service.
1 June 2026
Unprompted review
Reply from Heusom
Hi Mike,
Thank you so much for your wonderful review!
We’re delighted to hear that our team was able to quickly reach out by both phone and email to address your concerns. Providing prompt, responsive support is exactly what we strive for.
Your kind words mean a lot to us, and we truly appreciate your support!
— The Heusom Team
HEUSOM TOOK MY MONEY AND NOW THEY WON'T GIVE IT BACK
I placed an order of the nail grinder from Heusom after watching the same social media ad a lot of you might have seen as well. That was around May 14th - today is May 31st and i still haven't received it, and I have still not got my money back from HEUSOM!
After sending them 2 - 3 emails i finally got a reply that the shipment was "lost" - i understand that can happen - but they just sat quiet for about it for 15 days and didn't even bother to inform. Their order tracker showed that the item was still at their warehouse - it didn't show me it was en-route at all all. In my email to them i had specifically asked for a Refund but they cheekily write back that they will send me a "free replacement' with no mention of actually refunding the money - so i'm wondering how the heck is it free then - unless HEUSOM thinks I caused the item to be lost and now they out of the sheer greatness of their heart will provide a free replacement!
So yeah...you get the drift - do not blindly trust them. If you didn't receive your order within a reasonable time ask for your money back ASAP.
HEUSOM: I WANT MY MONEY BACK. IT SHOULD NOT TAKE A BAD REVIEW TO GET YOUR ATTENTION!
14 May 2026
Unprompted review
Reply from Heusom
Hi Dimple,
We’re truly sorry for the frustration and disappointment this experience has caused.
We completely understand your concern. When a package is delayed or lost in transit, especially after you've been waiting for over two weeks, it’s frustrating not to have clear answers right away.
We also want to apologize for the delay in our communication. After reviewing the situation, it appears that your earlier emails were not making it into our inbox as expected, and we're sorry for that oversight. Had we seen them sooner, we would have been able to address the issue much earlier.
Our intention in offering a replacement was to provide the fastest possible resolution once we confirmed there was an issue with the shipment. However, we understand that you had specifically requested a refund and should have received a clearer response regarding that option.
We'd also like to clarify that your refund has already been processed. We apologize that this was not communicated more clearly and that the overall experience fell short of your expectations.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to improve.
— The Heusom Team
I have used this product 3 times on a…
I have used this product 3 times on a tiny Shi Tzu's nails. Grinder is dull and slow and barely takes off any nail length. Save your money. Total junk!!
1 April 2026
Unprompted review
Reply from Heusom
Hi Philip,
We’re sorry to hear that the Silent Groom Pro did not meet your expectations.
The grinder is designed to work well for small breeds like Shih Tzus, so we're disappointed to hear that you experienced slow performance and difficulty trimming your dog's nails. Based on your description, it’s possible there may be an issue with the device itself, and we’d like the opportunity to look into that further.
We appreciate you taking the time to share your feedback. Please reach out to us at help@heusom.com and our team will be happy to review your experience and see how we can help.
Thank you again for bringing this to our attention.
— The Heusom Team
Buyer beware.
The nail grinder is not silent and it is ineffective. It took forever to see any actual grinding results, causing my dog a great deal of anxiety. The return policy is awful so I basically ended up donating money to this company. They recommended that I continue to traumatize my dog until he got used to it but he never did. Buyer beware, This is a scam, making this company lots of money.
14 May 2026
Unprompted review
Reply from Heusom
Hi Mary,
We appreciate you taking the time to share your experience and feedback.
The Silent Groom Pro was designed to provide a quieter, lower-vibration grooming experience compared to many traditional grinders, but we understand that some pets may still be sensitive to the sound or sensation of nail grinding. Every dog responds differently, and while many adjust gradually over time, we recognize that this approach may not work for every pet.
The grinder is intentionally designed to remove nail material gradually rather than aggressively, allowing for more controlled grooming sessions and reducing the risk of over-grinding. However, we understand that some pet owners may prefer a faster result depending on their dog's needs and comfort level.
We also want to clarify that any training suggestions provided by our team are intended to help pets become more comfortable with the grooming process at their own pace, never to cause distress. We are sorry to hear that your dog was unable to become comfortable with the product despite your efforts.
We appreciate your honest feedback, as it helps us continue improving both our products and the support we provide to pet owners.
– The Heusom Team
Gliedyl was very helpful and polite.
29 May 2026
Unprompted review
Reply from Heusom
Hi Susan,
Thank you so much for your kind review!
We’re delighted to hear that Gliedyl was helpful and polite while assisting you. Providing friendly and attentive support is exactly what we strive for.
We’ll be sure to pass along your kind words to her. She’ll truly appreciate them.
Thank you again for your support!
— The Heusom Team
Very helpful and informative team
Very helpful and informative team. They are all very helpful and personable.
29 May 2026
Unprompted review
Reply from Heusom
Hi Brooke,
Thank you so much for your kind review!
We’re delighted to hear that you found our team helpful, informative, and personable. Providing friendly, knowledgeable support is exactly what we strive for, and it’s wonderful to know that reflected in your experience.
We truly appreciate your support and kind words!
— The Heusom Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.