Hetman Software Reviews 

85
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

The product worked out of the box in seconds / dew minutes where others (tested 3 freeware an 2 trials from competitors) didnt even show any data OR worked for minutes / hours on an already damaged HD... See more

Company replied

Rated 1 out of 5 stars

Don't trust this company the products work, but they put an advanced authorization on your paypal/credit card account so they can dishonestly charge you for updates that you never asked for.... See more

Company replied

Rated 1 out of 5 stars

The company does not reply to our inquiry regarding a redundant license purchase that made us pay about 300$ more than necessary for a product that should be included in initial full Hetman Data Rec... See more

Company replied

Rated 5 out of 5 stars

You won't believe this, but our RAID 6 on a home NAS crashed. We followed a helpful YouTube tutorial, used their RAID tool, and guess what? It smoothly rebuilt everything, saving priceless family ph... See more

Company replied

Company details

  1. Software Company
  2. Computer Accessories Store
  3. Data Recovery Service

Written by the company

Hetman Software develops specialized data recovery and file repair tools. Years of experience in this field allow us to develop the most efficient and high-quality solutions. Our products are the most efficient tools of this type on the market. You can find cheaper products or, on the contrary, more expensive solutions, but Hetman Software products will find and restore more deleted files than their closest competitors.


Contact info

3.6

Average

TrustScore 3.5 out of 5

85 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(85)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was great until entering the licence registration

I do feel guilty for imposing such a pressure on you with a review rate when you clearly have bigger problems then the recovery of our data.
I do thank you for your professionnal attitude and i sincerely hope you and your family are safe.

I state what I said before, you where fast at replying and taking good care of the problem that i found when trying to recover my data.

The software is quite easy to use. It was the only one that recognised my RAID volume and I am currently recovering my files.

I am really satisfied with your product, thank you for your service.

Stay safe and in good health.
Best regards,
JF

"I am willing to change the rate of my evaluation but so far the support stopped answering me in the last 24h.
I installed RAID recovery and it did recognize my RAID 5 volume composed of 3 disks. After 3 weeks of analysis we had our documents and we only needed to acquire the licence.
After acquiring a Office licence, required for up to 5 disks, we did the registration so we could recover our data from the volume composed by our 3 disks and we got a message error indicating that our licence was not enough for the number of disks and it could be used only to up to 5 disks.

We do need your support on this one.
I have suggestions and I wait for your solutions aswel.

I hope i can change the rate of this review in a not so far future."

24 November 2022
Unprompted review
Hetman Software logo

Reply from Hetman Software

Dear José Fernandes,
Thank you for using our software (Hetman RAID Recovery) and getting in touch so that we understand the results of its work.
We see your messages on the support service mail, your problem is sent to the responsible employee and you will receive support and assistance in resolving your issue as soon as possible.

Regarding the long non-response to your request:
Hetman Software is a Ukrainian company. We operate and are physically located in the Kyiv region (Ukraine). On November 23, Russia fired 70 missiles at the energy structure of our country. For this reason, on November 23-24 (starting from 12.00 23.11 to 18.00 24.11) almost all of Ukraine was without power. We could not work physically, as there was no electricity and communication, as well as the Internet.

Rated 5 out of 5 stars

I had an unpleasant situation with my…

I had an unpleasant situation with my younger sister. She is still very small, she clicked somewhere and everything was erased from the computer. You are my salvation! The program helped recover lost data. My joy reaches heaven. Thanks a lot!

20 October 2022
Unprompted review
Hetman Software logo

Reply from Hetman Software

✅ Thank u for good review. It is a great pleasure to help.

Rated 5 out of 5 stars

I used Hetman Partition Recovery to recover lost progress

I used Hetman Partition Recovery to recover data from a virtual machine with a split-disk hard drive (multiple .vmdk files). It worked well.

A few months after purchasing and using HPR, I needed to use it again, but the new version rejected my registration key. The support staff were very quick to respond and provided immediate help to get my new instance working.

21 September 2022
Unprompted review
Hetman Software logo

Reply from Hetman Software

👍 Thanks for your feedback. We're glad we could help you.

Rated 5 out of 5 stars

Partition Recovery is fantastic

Even I usually don't write recommendations I would like to do it for this software and even for the support behind. By my own mistake I lost data of an external USB disk and with Partition Recovery I was able to recover all data fully.

26 June 2022
Unprompted review
Hetman Software logo

Reply from Hetman Software

✔️ Thanks for your feedback. We're glad we could help you.

Rated 5 out of 5 stars

First of all i thank much from Hetman…

First of all i thank much from Hetman software team, exactly it is the software which i wish for it with perfect quality and service.
Thank you

25 May 2022
Unprompted review
Hetman Software logo

Reply from Hetman Software

Thanks for your feedback. We're glad we could help you. 👍

Rated 1 out of 5 stars

This software couldn’t help me…

This software couldn’t help me retrieving my data. When I emailed them regarding my refund. There is no response at all… it’s been 3days waiting for response.

5 April 2022
Unprompted review
Hetman Software logo

Reply from Hetman Software

Hi Prashanth Mula. We are very sorry that our program could not help you. We answered your letters, I don't know why you didn't see the answer to them. Our support team offered to connect to your computer remotely to help recover your data. But you didn't agree. Your refund has been made, please check. If you have any more questions, please contact.

Rated 1 out of 5 stars

I contacted their support 3 times

I contacted their support 3 times! It's been 12 hours and still no response!

5 July 2021
Unprompted review
Hetman Software logo

Reply from Hetman Software

Hello. Please write us by email ( support_en@hetmanrecovery.com) or online chat on the site (hetmanrecovery.com). Thank you for contacting!

Rated 1 out of 5 stars

Software it does not working and the…

Software it does not working and the support team is not responding. I bought a license and it worked fine, it is a good software. But suddenly the license was deactivated and now it tells me that my license key is invalid. I try to write to support team and google says that Hetman's email address is blocked because it is blacklisted. I have written from the form on their website and I have no response. It doesn't look good.

7 November 2020
Unprompted review
Hetman Software logo

Reply from Hetman Software

Hello. Sorry for the inconvenience. Most likely, your registration data has become irrelevant due to update of the program version. Write to our support service (support_en@hetmanrecovery.com) and we will send you a new registration data as soon as possible.

Rated 5 out of 5 stars

Brilliant - recovered vital lost data…

I had a USB stick with some vital data on it When I tried to open this Windows stated that the file format was RAW and USB was empty. I tried everything I knew including chkdsk /f etc. Eventually I downloaded The Hetman software. It took some time for the software to be able to analyse the USB but after working though the steps the instructions suggested I was able to recover two absolutely vital files of Data backup. True the software is not that cheap but in my case when the alternative was to fly someone out from the UK with replacement data it actually was a total and absolute bargain!
Thank you so much guys - Brilliant software!

1 September 2020
Unprompted review
Rated 1 out of 5 stars

Product doesn't work, Support not as advertised.

The product analysed my disks and found files to be recovered and displayed them with the correct size in the preview, the product required purchase however to recover the files. After purchase I attempted to restore the files found by the software to an External Hard disk, to my local hard disk and to an FTP server, every time the files recovered were 0KB in size with no data.

I paid an extra £13.48 + VAT for "Priority Support" it took their 24/7 Support team over 18 hours to respond. Clearly not as advertised.

The support teams response was that the files could not be recovered and I should have "tested" the software before purchase?

18 November 2019
Unprompted review
Hetman Software logo

Reply from Hetman Software

Dear William, First of all, I would like to apologize for our support, we will definitely fix this problem.
We apologize for the inconvenience. Unfortunately, it is not always possible to restore a file in its full size. The file may have been defragmented, corrupted, or overwritten by new information.
No one can not give 100% of guaranty.
And have you tried in-depth analysis?
Best Regards, Hetman software .

Rated 5 out of 5 stars

Great tool

Recently I had trouble with my hard disk, where all my photos for many years were saved. I was very upset. I was advised by my brother to install the program Partition Recovery. With its help, I quickly recovered all data and now I'm not worried if something happens to my computer or hard drive, because now I can always restore my files. Partition Recovery is a very helpfull programm.

8 July 2016
Unprompted review
Hetman Software logo

Reply from Hetman Software

Dear, Ann)
thank u for good review .
It is pleasure to help
Best regards , Hetman Software.

Rated 5 out of 5 stars

Very Convenient Tool

I've had a great experience of using Hetman Uneraser recently. I've spent some long hours working on an important document. And one of my colleagues deleted it by mistake using my computer. Luckily I noticed it immediately. It was the first time I've tried this very convenient tool. Now I'm not afraid to lose any documents. All of them can be recovered with the smart software.

17 June 2016
Unprompted review
Hetman Software logo

Reply from Hetman Software

Dear,Nikolay)
thank u for good review .
It is pleasure to help
Best regards , Hetman Software.

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