Wow. HETAS proves that regulatory orgs can work. I had reason to raise an issue regarding an install and HETAS complaints unit went above and beyond in assisting/reassuring me. I would like to say... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... See more
Company replied
I have recently dealt with a lovely lady called Julia who helped me with my new application, which was quite daunting due to the amount of new paperwork I had to submit. She was very patient and her r... See more
Company replied
We had a complicated submission and so needed to talk on the phone and exchange numerous emails with Billie and her team over the period of one month numerous times. Billie, and the rest of her team w... See more
Company replied
Company details
- Certification Agency
- Association or Organization
- Chimney Service
- Boiler and Heating Service
- Non-Profit Organization
Written by the company
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.9
Excellent
755 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the start HETAS we’re very quick to get this complaint resolved
From the start HETAS we’re very proficient in taking our complaint seriously. We were able to support our claim with comprehensive correspondence and photos.
HETAS very quickly made contact with the installer and this has resulted in the defective installation remedied. Without HETAS support would we would’ve been continuously playing ‘ping pong’ with both the manufacturer and installer attempting to get them to accept responsibility.
A brilliant service.
16 September 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, John. We're pleased to hear that our team were able to support your enquiry and provided you with comprehensive correspondence. We've passed your feedback on to our team. Please don't hesitate to get in touch again if we can support you any further, we'll be happy to help!
Excellent customer service from Julia…
Excellent customer service from Julia at HETAS Business Development. She assisted me with our business' new registration. I made a couple of mistakes and Julia guided me through everything until the registration was complete. I found Julia to be very helpful, professional and friendly, I would definitely recommend HETAS to other companies based on my recent experience.
11 September 2025
Unprompted review
Reply from HETAS
Thank you so much for taking the time to share your feedback and for the recommendation. We are so pleased that Julia was able to support you, she's a valued part of our time and we will share your feedback with her. Get in touch if you need any more help from us.
Excellent service from Tracey thanks…
Excellent service from Tracey thanks again for all your help.
11 September 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Patrick. It's great to hear that you received excellent service from Tracy! Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
Super quick and helpful responses.
10 September 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Kim. We're pleased to hear that our team were quick and helpful with their responses to your enquiry. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help.
Julia has been so patient and helpful…
Julia has been so patient and helpful with my application thank you
8 September 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Damien. We're pleased to hear that Julia was patient and helpful whilst assisting with your application. Please don't hesitate to get in touch again if you have any further questions, Julia and the team will be happy to help.
Very helpful staff…
Each person I spoke to was kind and helpful in guiding me through my HETAS compliance certification.
4 September 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Kathy. We're pleased to hear that our team were kind and helpful whilst assisting with your enquiry regarding your certificate of compliance. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help.
Very responsive
Very responsive, quick and efficient service when requesting a replacement certificate. Thank you
2 September 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Sarah. We're pleased to hear that our team were very responsive and efficient whilst assisting with your enquiry. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
Very helpful.
Tracy at Hetas was very helpful and always available to help with questions we had.
2 September 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Anne. We're pleased to hear that Tracy was very helpful in resolving your query. Please don't hesitate to get in touch again if you have any further questions, Tracy and the team will be happy to help.
Easy speedy
Fearing a convoluted and bureaucratic process - Breeze answered the phone and my query super quickly and efficiently. The fear was entirely misplaced.
Breeze has helped me push my house sale along.
28 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. We're pleased to hear that Breeze helped resolve your enquiry quickly and efficiently. Please do get in touch again if you need any further assistance, we'll be happy to help!
Needed a compiance document urgently…
Needed a compiance document urgently for house sale, sorted within days with minimum fuss!
27 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, John. We're pleased to hear that our team provided the document you needed with minimum fuss. Please do get in touch again if we can assist you any further, we'll be happy to help.
Excellent assistance from the Senior Schemes Officer
We were struggling to register 3 new technicians as we are approved by some European boiler manufacturers to train our own engineers in the absence of English language training courses currently being offered by the manufacturers, which means the certification is different to that normally submitted. Billie Calland got involved and turned around the registrations in a matter of days. Thank you Billie.
5 August 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS, Angie. It's really positive to hear that Billie helped resolve your enquiry and got your registration processed promptly! Please do get in touch again if we can assist you further, Billie and the team will be happy to help!
Certificate of compliance…
I needed my certificate of compliance for building regulations, I hadn’t a record of receiving it, the team helped me out and now I have the documents I need. Thank you
26 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Ted. It's great to hear that our team helped with your enquiry and provided you with the documents needed. Please do get in touch again if you have any further questions, the team will be happy to help!
Registering a new engineer
Billie was very helpful and made the process nice and easy to register our new engineer
26 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Tim. It's positive to hear that Billie was very helpful whilst assisting you! Please do get in touch again if we can help you out any further, Billie and the team will be happy to help.
Really helpful staff -
On both occasions when I contacted HEATAS (Tracey and Chandler) they were extremely helpful and resolved the issue. Its so nice and easy to deal with actual people rather than an online chatbot or email - they immediately understood the issue and dealt with it efficiently
21 August 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Tracy and Chandler were extremely helpful in resolving your issue. Please don't hesitate to get in touch again if we can help you out any further, the team will be happy to help!
Julie is a superstar
I am the director of a new company who required guidance from Hetas. My point of contact was Julie and she has been fantastic. She has helped me every step of the way and replied quickly to any questions that I had. 5 stars from me and I look forward to having a long working relationship with Hetas.
13 August 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS. It's great to hear that Julia has been fantastic whilst assisting you and has consistently replied quickly to your questions. Please don't hesitate to get in touch again if you have any further questions, Julia and the team will be happy to help!
Chandler was extremely helpful and…
Chandler was extremely helpful and efficient. Fantastic service.
13 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Allison. We're so pleased to hear that Chandler was extremely helpful and efficient whilst assisting you. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help!
I have recently been on training…
I have recently been on training courses through Hetas to gain qualifications in Solid Fuel Installations and Sweeping and Serving appliances
The training was first class and done at a speed which was great for all in the class.
After my training Julia from Hetas contacted me to help with my registration and she was very helpful and understanding what was needed from me and was very patient whilst I gathered everything.
I would like to say a big thank you to Julia and Hetas as I am looking forward to starting my new career
11 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Michael. We're pleased to hear that your HETAS Training course was great, and that afterwards, Julia was very helpful and patient whilst assisting you with our registration process. We've passed your feedback on to her and the team! Please do get in touch if we can assist you further, we'll be happy to help!
Reply from HETAS
Thank you for reviewing HETAS, Hilary. It's positive to hear that you received a swift response to your enquiry and our team were very helpful! Please don't hesitate to get in touch again if you have any further questions, our team will be happy to help.
Dealt with my query very promptly and…
Dealt with my query very promptly and efficiently.
8 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Ann. It's great to hear that your enquiry was dealt with very promptly and efficiently! Please do get in touch again if we can assist you any further, the team will be happy to help.
Prompt handling of complaint
My complaint was dealt with promptly and efficiently. Everything is fine by email.
8 August 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Clare. It's good to hear that your complaint was dealt with promptly and efficiently. Please do get in touch again if we can assist you any further, the team will be happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.