HertzUAE Reviews 

If I can give thim lise than I will they are very very very bad customer service at all Thank God I am not stuck in the water, otherwise I will die because of this poor service

If I can give them negative rating I would absolutely love to! Trusted them to keep my credit card details safe and only use in the event of a genuine charge. They charged my credit card an amount which they didn’t send me an invoice for, despite escalating to the highest level they’re yet to respond with any justification and it has been over two weeks. In fact they owed me money as I returned the vehicle earlier.
Stay away and use other rental companies or do not leave your credit card with them! They cannot be trusted and you will not get your money back!

Very attentive service from one of the Hertz employees when returning my rental car to Hertz terminal 1 desk on Wednesday evening 22 February at 22:15. No waiting time but instead instant help checking the car and finalizing the paperwork. Very much appreciated! Henry from the The Netherlands.

I wish there was minus star. They charged my card 1000 dollar extra and have not given me copy of the bill for past 6!weeks. Now they say they can’t find my case in their records. Scammers and criminals.

0 stars if could.
I booked and paid car for 2 weeks at Dubai (Terminal 1, Hertz) . I arived on next day and car was not available anymore. They did not give the car which I paid before. It was terrible.
I had to booked and wait for 5h in the airport.
I will not even mention here Marroco experience with Hertz.

Random charge two weeks after a rental finished from DXB T3. They dont respond to emails when refuting charges even when in reciept of a satisfactory return document.

Had to wait over two hours
Better to use Avis as they had no queue

0 stars if i could. AVOID. So unprofessional. They take money from your card unauthorised weeks after you have gave the car back. They don't respond to emails.

Worst company ever, they just rip you off. They give you 0 information about anything just ask you to sign things. We pre booked a car yet i waited 4 hours past this time as they had no cars available this was at 1am.

They lie, its all a scam. Honestly please AVOID. Save the hassle, Am still trying to sort 3 months later and there still taking money from me and I have had nothing back.

Awful customer service at Terminal 1 Hertz today.. I had pre booked child car seat. Arrived after a very long flight to be told Hertz all Dubai branches have no available car seats at all.

The staff kept me waiting 30 minutes at the desk with a tired 2 year old child. The staff member Maureen was incredibly unhelpful and told me it's fine just leave the child without child seat. Unbelievably unprofessional Company that doesn't care.
Why couldn't they inform me before so I can book another Company.

They caused me and my family so much stress and ruined the nice start we had planned for our holiday.
Hertz never again will I trust you. If Hertz management read this please contact me as you cost me more money and upset my holiday

kind regards
Serfraz Safdar

As already mentioned before from other customers. Hertz UAE is the worst car rental company I have experienced so far, much worse than Selfdrive or others. This company just rips you off, is totally incompetent and unprofessional. They simply make unauthorized deductions from your credit card without any information. If you contact them by e-mail or phone, they ignore you the whole time. If you reach someone on the phone, they can't help at all, are simply incompetent. They say "don't worry, we'll solve the problem" - but nothing ever happens. They are simply liars and cheats. Please, please, please, never borrow a car from these scammers.

This company is so unprofessional. They deducted from me monies that i did not owe and unauthorised by me. i only saw this after i checked my account and had already paid my closing bill. This is from April 2023 and until now, with written proof that the monies should be returned to me, by hertz. They have not returned the monies they have taken without any excuse from my credit card. I follow up and they ignore, the calls are not taken on direct lines and the response after weeks is the amount is transferred wait 3-4 days each time but it never is. This is 7 months! I advise you seek another rent a car, even smaller companies operate with more integrity and will not steal from you.

Hertz is the absolute WORST when it comes to customer service. From being messed around for weeks to collect a card, to getting invoices with no payment details, charged for unauthorized charges!! AND, the email address to send concerns to DOES'T WORK!! How Hertz international allow them to operate like this in UAE is a mystery!! Could never recommend them to anyone. Be Warned!!!!

Very poor service
I had a terrible experience this time renting from this company. I had a defect in the rented car tried many times to contact them to fix it and no response. Wasted my time during my vacation sending them emails but they were unhelpful, they simply ignored. Not to mention the wasted time trying to fix the defect.
not recommended !!!

Hertz UAE are scammers, please don't be fooled by prices or big names. 1st they tried to charge me for car damage, but couldn't prove it, now they are trying to charge me for tolls and traffic fines for the places I haven't even traveled. I have tried to complain at all levels, but I did not receive any response. I think its company policy, not an individual to scam customers.

Watch out! Font get fooled by the fame of the company name, Abu Fhabi int. Airport Hertz is a professional scammer! Yes you will find your car with the attractive quote. But you will lose all the 1500 dirhams money they block on your credit card for false claims. My personal experience was, although all scratches and marks on the car were noted clearly (see photo), they still accused me making an accident I never done! Notes locations on the car are supposed to be ballpark, yet they insist on a millimetres micro scan. See the extra point they marked on the right after car return. I am also posting their report of the false charge! Of course I will report this to Tamm system, but please font fall on this trap like I sadly did.

Worst customer service I have ever experienced. I having been waiting for over an hour on the highway with no call back from the service center. I called 3 times and they keep saying someone will be in touch with you shortly. You can not reach the manager. The customer service is helpless.
I DO NOT RECOMMEND THEM

It is not my first time with them,
But for the 1st time i requested that they change my car after it was collected by me, and they were ready to change the car to a newest model in less than 24 hours.

I rented a car for one day and as usual, a certain amount was blocked as a deposit.
Two months later it has not been unblocked yet and the company is not responding.
When calling they promise to deal with this promptly, to refer the problem to the finance department and etc., but no response has been received so far.
I am very disappointed and will not use Hertz again in my life.

Worst experience ever in UAE, was unexpected at all, from the first step taken to book a car, i received so many e-mails asking for the required document that already sent at the first place.
when i agreed on only one month, i didn't receive any calls before the month gets end, so i had to call them several times to return the car with no response and suddenly i found that they automatically renewed for another month with no consent from my side which i consider it as a theft in disguise.
No clear message towards the security deposit when they return it back.
But honestly, they appear so quick when they ask for money!!!
Again, worst company ever, not recommended at all

Literally the worst rental experience I have ever had. I could not load up my documents to their website, they then said I could email, but the site was blocked. I finally went and gave the documents in person and they did not have the car.

6 hours after I was supposed to rent the car, I finally received it.