Herrlampe Reviews 101

Reply from Herrlampe

Jan 29, 2026

Dear Koert,

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.

We would like to assist you further and resolve this issue. Could you please contact us at info@herrlampe.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.

At “Herrlamp”, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
The Herrlamp team

Reply from Herrlampe

Aug 20, 2025

Dear Anon,

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.

We would like to assist you further and resolve this issue. Could you please contact us at herrlampe.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.

At Herr Lampe Zwitserland, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,

Reply from Herrlampe

Jul 28, 2025

Dear Valued Customer,

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.

We would like to assist you further and resolve this issue. Could you please contact us at info@herrlampe.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.

At Herr Lampe Zwitserland, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
Herr Lampe Zwitserland Team

Reply from Herrlampe

Jul 22, 2025

Dear Olga,

Thank you for sharing your experience. We apologize for any inconvenience caused. It is not our intention to mislead or cause any trouble. We are dedicated to offering high-quality products and excellent service, and we are focused on resolving this issue.

We encourage customers to follow the return guidelines to the product's origin, and we are here to help you through the necessary steps to ensure everything is done correctly.

If you need any assistance, please reach out to us directly at info@herrlampe.com. We will help process the return and provide the support you need to resolve.

Your feedback is important, and we aim to address your concerns as quickly as possible.

Kind regards,
The Herr Lampe Team

Reply from Herrlampe

Jul 2, 2025

Dear Elżbieta,

We acknowledge your recent Trustpilot review concerning your experience with HerrLampe Zürich. We note that your lamp order was delivered on June 12th.

We recognize that the product did not align with your expectations, and you expressed a desire to return the order. Following our standard process, we requested general information to proceed. We also presented alternative offers for your consideration, which you declined.

Subsequently, we provided you with the necessary return instructions, reiterating the alternative offers and outlining our general guidelines for returns and refunds.

Given your stated intention to pursue legal action, we are committed to ensuring a correct resolution. We wish to offer further assistance and explore better options to address your concerns.

Please reach out to us directly at info@herrlampe.com to discuss this matter further.

Sincerely,
The HerrLampe Zürich Team

Reply from Herrlampe

Jul 1, 2025

Dear Sofia,

We sincerely regret the deeply unsatisfactory experience you've had with your recent order. It is disheartening to learn that your expectations regarding shipping and communication were not met, and we truly apologize for the concern and inconvenience this delay has caused.

We acknowledge your concern about the extended waiting period and the lack of detailed tracking information. When you initially raised this matter with us, we communicated that your lamp was in transit. We also advised that tracking details would be provided directly by the local carrier once the item reached their facility for final delivery. We recognize that not having an exact delivery date is challenging, and we appreciate your patience during this period.

We assure you that we are committed to ensuring your satisfaction. Once your lamp has been delivered, should you encounter any issues whatsoever, please do not hesitate to contact us immediately at info@herrlampe.com. We are here to assist and resolve any post-delivery concerns you may have.

Thank you for bringing this to our attention. We value your feedback as it helps us improve our services.

Sincerely,
The Herrlampe Team

Reply from Herrlampe

Jun 20, 2025

Dear Lina,

We're truly sorry to learn of the difficulties you experienced with your recent lamp order, as detailed in your Trustpilot review. We acknowledge your concerns regarding the shipping delay, the damaged item, the incorrect plug, and the product's stability and safety.

Upon learning of the damaged product, we did offer a free replacement to address the issues you encountered. However, you opted to return the order instead, and we assisted you with the return process.

As this case is now under review with PayPal, our ability to directly intervene or assist further with the resolution is limited. We must await PayPal's decision on the matter.

We genuinely regret that your experience with us was not positive.

Sincerely,
The Herrlampe Team

Reply from Herrlampe

Jun 16, 2025

Dear Valued Customer,

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.

We would like to assist you further and resolve this issue. Could you please contact us at info@herrlampe.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.

At Herr Lampe Zwitserland, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
The Herr Lampe Zwitserland Team

Reply from Herrlampe

Jun 14, 2025

Dear Laura,

Thanks for bringing your concerns to our attention on Trustpilot. We're truly sorry your experience has been so disappointing, and we want to assure you we take your feedback very seriously.

We understand your disappointment with the lamp's condition when it arrived and the communication that followed. When you first reached out about the damaged lamp, our standard policy is to offer a free replacement for any items that arrive broken or incorrect. This is our main way to make sure you get the high-quality product you ordered without any extra cost or hassle.

You declined this replacement offer and let us know you'd prefer to return the product for a refund. To help with your refund request, we then provided the return address, as this is a necessary step for processing a full refund when a replacement isn't accepted.

Since this matter is now with PayPal, they'll be looking into the details to get this resolved. If you have any other questions or need more help from us, please don't hesitate to reach out directly at info@herrlampe.com.

Kind regards,
The Herrlampe Team

Reply from Herrlampe

Apr 10, 2025

Dear Isabelle,

Thank you for sharing your feedback with us. We sincerely apologize for your experience and understand your frustration.

Upon reviewing your case, I see that you contacted us on March 21 to return the product due to it not meeting your expectations. Our team provided you with the return address and alternative solutions to avoid the return procedure. Once we receive the product, we will process your refund promptly.

Please feel free to share your concerns with us directly at info@herrlampe.com. Our team is ready and eager to assist you further.

Thank you for your understanding, and we look forward to hearing from you soon.

Warm regards,
The Herrlampe Team

Reply from Herrlampe

Updated Apr 10, 2025

Dear LH,

Thank you for taking the time to share your experience with us. We're sorry you're not satisfied. Unfortunately, we can't find an order in our system based on the information you provided. We'd like to help you resolve the issue.

Could you please provide us with your order number and any additional details at info@herrlampe.com? Alternatively, you can update your review with the order number so we can review the matter more quickly.

At Herrlampe, we value high-quality products and excellent service. Should any misunderstandings or issues arise, we strive to resolve them.

Sincerely,
The Herrlampe Team

Reply from Herrlampe

Mar 20, 2025

Dear Galina,

Thank you for taking the time to share your experience. We are sorry to hear that you are not satisfied. Unfortunately, we cannot find any order in our system based on the information provided. We would like to help you further and resolve this issue.

Could you please contact us at info@herrlampe.com with your order number and any additional details? Alternatively, you can update your review with the order number so that we can investigate the matter more quickly.

At Hrlamp, we strive to provide high-quality products and excellent service. If there has been a misunderstanding or problem, we are committed to correcting it.

Kind regards,
The Herrlampe Team

Reply from Herrlampe

Feb 28, 2025

Dear Britu,

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.

We would like to assist you further and resolve this issue. Could you please contact us at info@herrlampe.com.with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.

At Herr Lampe Zwitserland, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
The Herrlampe Team

Reply from Herrlampe

Mar 1, 2025

Dear Beth,

Thank you for sharing your feedback with us, and we sincerely apologize for the issues you've experienced with your order.

Upon reviewing your case, we found that you contacted us on September 17th to inquire about the status of your lamps. Our team responded promptly, providing tracking details. You then reached out again on September 23rd, expressing that the products did not meet your expectations. After reviewing the video you shared, we arranged for a replacement, which was delivered on October 10th.

Since then, we have not received further communication from you regarding the product. We are unable to assist further without knowing more details.

If you’re still facing any issues with the product, please don’t hesitate to reach out to us at info@herrlampe

Best regards,
The Herrlampe Team

Reply from Herrlampe

Updated Mar 22, 2025

Liebe Laura,

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mitzuteilen. Es tut uns wirklich leid, dass Sie nicht zufrieden sind. Leider können wir anhand der bereitgestellten Informationen keine Bestellung in unserem System finden.

Wir würden Ihnen gerne weiterhelfen und dieses Problem lösen. Könnten Sie uns bitte unter info@herrlampe.com mit Ihrer Bestellnummer und weiteren Einzelheiten kontaktieren? Alternativ können Sie Ihre Bewertung mit der Bestellnummer aktualisieren, damit wir dieser Angelegenheit schneller nachgehen können.

Bei Herrlampe sind wir bestrebt, qualitativ hochwertige Produkte und hervorragenden Service zu liefern. Wenn es ein Missverständnis oder Problem gegeben hat, sind wir bestrebt, es richtig zu stellen.

Mit freundlichen Grüßen,
Das Herrlampe Team

Reply from Herrlampe

Updated Mar 22, 2025

Dear J. D,

Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.

We would be happy to help you resolve this issue. Could you please contact us at info@herrlampe.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.

At Herrlampe we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
The Herrlampe Team

Reply from Herrlampe

Jan 8, 2025

Dear Anna Buchter,

Thank you for your feedback. We noticed that you’ve mentioned a concern with the lamp, and we want to assure you that we're here to help. However, we haven’t received any communication from you about the specific issue, and we’d love the opportunity to resolve it for you.

We’d also like to clarify that while the lamp is sourced from multiple warehouses, the country of origin does not inherently affect the quality of the product. We carefully select and test our items to ensure they meet high standards. If you’re experiencing any problems, please reach out to us directly at info@herrlampe.com, and we’ll do our best to address and resolve the issue as quickly as possible.

Your satisfaction is our top priority, and we look forward to assisting you.

Best regards,
Herrlampe Team

Reply from Herrlampe

Jan 8, 2025

Dear Pornpimol Sungperm,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced with your order.

After reviewing your case, we noticed that you had ordered two lamps, one of which was delivered correctly. Upon being informed about the defect in the second lamp, we promptly arranged for a reshipment as per our policy. According to the tracking details, the replacement was successfully delivered on December 13th. Since we did not receive any further communication from you after this delivery, we assumed the replacement resolved the issue.

We are a trusted and reliable company, committed to delivering high-quality products and excellent customer service. If you are still experiencing issues with the replacement or have any additional concerns, please do not hesitate to contact us directly at info@herrlampe.com. We are here to assist you and ensure your satisfaction.

Your feedback is valuable to us, and we strive to address all concerns in a timely and fair manner. Thank you for allowing us to resolve this matter.

Best regards,
Herrlampe Team
info@herrlampe.com