Website is clear and easy to navigate, always delivered on time if not early, juices of high quality. A very trusted staff and business. I order for my husband so I get the sweeties,thank you!
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See what reviewers are saying
I bought two oxva xlim devices about a month ago, switching from disposable pods from a different company. I’m highly satisfied. I’m still using the original pod which has been refilled countless ti... See more
I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you... See more
Company replied
Fantastic customer service , shopped here since opening day! Great variety of flavours. Very quick on delivery if cannot get to the stores. Always happy to help and answer any questions. And very loya... See more
Company replied
Company details
Information provided by various external sources
Herbal Tides are an established e-liquid company based in Derbyshire, we have a fully developed brand of e-liquids and all flavours are mixed on the day of purchase in our clean room laboratory at our Derby HQ’s. The team at HT strive to bring a unique experience when it comes to vaping and e-liquids. We help first time buyers to explore different devices to suit your lifestyle, from pod systems to Sub Ohm devices, there is something to suit each individual. Then you can sample a large collection of e-liquids to find the one that you really like. Whether new to vaping or experienced, our staff provide the very best advice, and value our style of customer service with our motto “People before profit” . It’s important that we not only listen to our customers feedback, but act on it. Which is why we continue to bring out new flavours at affordable prices, based on our customer feedback. We have been mixing since 2009 and treat mixology as a science, we take great pride in producing our products and we hope you enjoy them as much as we do.
Contact info
117a Dale Rd, DE21 7DJ, Spondon, Derby, United Kingdom
- 01332 987 597
- sales@herbaltides.co.uk
- herbaltides.co.uk
4.9
Excellent
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service as normal and a nice…
Great service as normal and a nice touch with a free gift this time. Wouldn’t use anybody else.
7 July 2021
Reply from Herbaltides
Thanks for taking the time to share your thoughts and feedback, Henry. I'm glad you're happy with our service!
One of the rare businesses which truly…
One of the rare businesses which truly knows how to, and delivers an exceptional customer service experience every single time; hence why I’ve been a loyal customer for 4+ years. Their oils and products are also second to absolutely none.
6 July 2021
Reply from Herbaltides
I am so glad to hear you have been enjoying our products, Karl. We take pride in the quality of our liquids and we're happy that your experience has always been positive.
We appreciate all of your feedback and it's great to know you've had a good experience with us from start to finish! If there is anything we can do for you in the future, please don't hesitate to reach out.
Always pleasant and on the ball with…
Always pleasant and on the ball with delivery
Excellent company. Thanks
5 July 2021
Reply from Herbaltides
Thank you for your review Albert. I am so happy to hear that Herbaltides is meeting your expectations and I will pass on the feedback to our team!
Very good service and a good range of…
Very good service and a good range of products. The customer service is top notch keep it up 👍🏾
2 July 2021
Reply from Herbaltides
Hi Eric, thanks for your review. I'm glad to hear that you're enjoying our product and service as much as we enjoy serving you!
World Class Product and Service
Been a customer for over 3 years now, product and service still exceeds expectations thanks HT crew from both of us.
11 June 2021
Unprompted review
Reply from Herbaltides
Dear Seagers,
Thank you for your review and for being a loyal customer. We appreciate the opportunity to serve you and are so happy that Herbaltides is exceeding expectations! Our customers are our number one priority and we try to show it in everything we do. If there's anything you need or would like help with please reach out anytime.
Exceptional service from an exceptional…
Exceptional service from an exceptional firm, would highly recommend
11 June 2021
Reply from Herbaltides
Thank you for your review Peter, our team strives to be the best in the industry and we are glad to hear that you found our service exceptional.
We appreciate your feedback and will continue to work hard every day so that Herbaltides can provide a customer experience that is as exceptional as possible. We hope this has been helpful and if there is anything else we can do for you please don't hesitate to reach out!
Great service and fast delivery
9 June 2021
Reply from Herbaltides
Thank you for your review, A F. I'm glad that Herbaltides has been able to provide you with a great service and fast delivery!
Best vape guys on this planet
4 June 2021
Reply from Herbaltides
Thank you, Steve! We really appreciate your review and we are so glad to hear that Herbaltides is the best vape company on the planet. It sounds like you're having a lot of fun with our products.
We hope to see you again soon!
Fantastic liquids and great service.
Fantastic liquids and great service. I have used herbal tides for over 3 years and will never use anywhere else.
4 June 2021
Reply from Herbaltides
We're so glad to hear you've been enjoying our products! We'll be sure to pass on your feedback about the quality of our liquids and service. Thank you for being a loyal customer.
Best e-liquids
The best e-liquids I've had, not found a flavour I don't like. Orders are always fulfilled quickly and posted really fast. I would definitely recommend herbal tides
3 June 2021
Reply from Herbaltides
Thank you, Katie! We're so happy that you've enjoyed our e-liquids.
We pride ourselves on quick fulfilment and speedy delivery of orders to ensure your satisfaction with the products - we'll be sure to pass your compliments on to our team. Thank you for taking the time to review us, it's much appreciated.
Brilliant friendly service all round I…
Brilliant friendly service all round I would definitely recommend 5*
2 June 2021
Reply from Herbaltides
Thank you for taking the time to review Herbaltides, Anthea. I'm glad to hear that your experience was a 5-star one!
We're committed to providing excellent service and it's wonderful knowing that we succeeded in doing so for you. Thank you again for your support and feedback--we look forward to hearing from you again soon!
Highly recommended
I’ve been shopping with herbal tides for over 6 years now and their service is second to none.
They always go out of their way to help and advice.
Excellent value for money.
Shipping is always really quick, usually receive my order next day.
Highly recommend!
2 June 2021
Reply from Herbaltides
Thanks for your review, Siobhan! We're so glad to hear that you've been shopping with us for the past six years and we hope to continue providing excellent service in the future.
We're also happy to hear you appreciate our value of money and speedy shipping--both are important aspects of our business model.
Quick delivery good service will always…
Quick delivery good service will always use again. I would give if I could 10 star's
1 June 2021
Reply from Herbaltides
Thank you for taking the time to leave a review Robert! We're happy that your experience with Herbaltides was such a positive one.
We always appreciate hearing from our customers and we are glad you enjoyed your experience enough to want to share it with others. If there is anything I can do in the future, please don't hesitate to reach out.
Best store ever
Best store I have ever bought from. Fantastic liquid and very good on price. Excellent delivery time would definitely recommend
1 June 2021
Reply from Herbaltides
Thanks for your review, Karen. We're glad you enjoy our liquid and appreciate the time you took to share your experience with us.
Excellent on line service
Excellent on line service. Excellent products. I have been a customer for several years now and would not use anywhere else. Whilst I used to visit the Spondon shop and get great service, due to CV19 I reverted to On line and have had no issues whatsoever.
11 May 2021
Reply from Herbaltides
Thank you for taking the time to leave a review, Kev!
I'm so pleased to hear that Herbaltides is delivering an excellent customer experience. I really appreciate your feedback and will be sure to pass it on.
Reply from Herbaltides
Thank you Christopher, we are so happy to hear that you enjoy our juices and appreciate the quality of what we do. We love hearing feedback from our customers as it helps us grow!
Brilliant service all round
Rang the store and they were extremely helpful, placed an order online happily without a problem, more than once, and will continue to take my business with this company.
5 May 2021
Reply from Herbaltides
Thank you for your review and taking the time to write a public response, Lucy. I'm glad that our team was able to help you with placing an order online and that you were happy with the service we provided!
Great service as always
Great service as always, fair pricing fast delivery and always a pleasure
5 May 2021
Reply from Herbaltides
Thank you for the 5 star review Arran, we're so glad to hear that your experience with us has been a pleasure and that our service is as good as always.
We hope to continue providing excellent customer service in order to keep you coming back!
The best vape shop around
Always excellent service. In a normal world if you ever have any questions about vaping, looking for no pressure advice go see these guys. Whether it's the first time touching a vape or you just want advice what to try next, they are always willing to point you the right way with no pressure to buy from them. Their own brand juices are always top notch and some of the smoothest you'll ever find. Keep up the top work guys and hope to be able to come in and see you guys normally when the world gets back to normal.
5 May 2021
Reply from Herbaltides
Thank you for taking the time to leave a review Richard, it's always so helpful! I'm glad we were able to help you find your way back on track and thank you for letting us know about our services. We're committed to providing excellent service every time and are happy that we were able to do that for you.
We hope the world gets back to normal soon too!
Fantastic service great producs
5 May 2021
Reply from Herbaltides
Sean, thank you for taking the time to leave a review. I'm glad to hear that you had such a great experience with Herbaltides!
We're committed to providing our customers with outstanding service and quality products. We hope that we can continue serving your needs in the future.
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