Henry Schein UK Reviews 165

Roxanne was great. Thorough assessment for loupes and product great.

Extremely incompetent in what they are selling.
They have no clue what they are selling themselves. Especially painful with any 3D technology. They have so little competence in what they are doing that they can't even make sure they send the right products. Avoid this company there are plenty other dental suppliers that can do their job properly.
Customer service is horrendous - they make mistakes and can't even refund or swaps to the right products.

We've been ordering from Henry schein for years now really good service and our rep amy dagnall has always provided our practice with amazing customer Service and always so helpful in any queries we have .

Email sent to Henry Schein 6/2/26

Please can you forward this email to your complaints department.
On 10th January I placed the order attached. In order to do so I had to create an account, submit my GMC details and make the payment.
I could not place the order without having done all 3 these requisites. I have now had to phone and have my staff call you on numerous occasions in this regard. This is an unacceptable waste of my time and resources. I have also paid for an order which has yet to be received and indeed was lost within your systems when my staff member contacted you last week. Despite an assurance that she would be emailed back, this did not happen and she has had to chase you again today, which prompted you to send the email below.
Please see the attached email correspondence where I have submitted my GMC number and clinic details. My GMC number is highlighted.
According to the email trail attached, you were the person dealing with this.
I would like an explanation as to why my information and my order have not been processed and when I should expect to receive the goods I have paid for.
I have posted this email on Trustpilot with a 1 star review.
Regards.

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable, no matter how many I ask. I'm truly thankful for his assistance and extensive expertise in bur codes!

Dan Payne always goes above and beyond would not want to deal with anyone else. Always available, always helpful and knows his products.

The Team at Henry Schein have always been highly supportive to me during my career allowing me to grow and develop as a clinician, exploring new products and Equipment. I have built Long lasting relationships and friendships with their team. They are always at the cutting edge of dentistry and their customer service is outstanding. Andy lane and Chris Easter have always gone out of their way to resolve any issues or questions I have had.

Our local Optident rep Jessica Boast is excellent; very knowledgeable and helpful. She was a great help when we ran a hands on course a few months ago for local dentists and nothing was too much trouble. She is easy to get in touch with and always quick to respond to anything we need or questions we have.

Anne mcdougall is our rep she is reliable, knowledgeable and honest. Would not work with anyone else.

Very happy with the product support we get from the team especially from Tom Guy in the Optident branch

Had new refurb recently. Got our equipment through Dan Payne. He kept in contact throughout the process with myself and the builders. Equipment all in now and working great! Very happy with Dan’s service

Been a customer of HSUK for a long time; I’ve always been pleased with the service but even more so since Roxane joined the team. Her communication is exceptional - fast, friendly and genuinely attentive. She goes above and beyond to help, follows up without being chased and makes the entire ordering process feel seamless and stress-free. She knows her products very well and if ever there’s something she’s not aware of, she’ll go the extra mile to find out! As a busy clinician, that level of reliability and consistency makes a huge difference.

Roxane is a credit to HSUK and absolutely elevates the customer experience. Excellent service all round - highly recommend.

Fantastic customer service from our rep Roxane!

Sally is always on hand to help and advise when needed, could not do without her.

Fantastic support as always from Jody Buckler at Henry Schein. Always reachable and responsive and an all round lovely guy.

I can’t say enough about our dental representative Jodie Buckler. He consistently provides excellent service, always friendly , professional and responsive. Orders are processed quickly. It’s a pleasure working with someone who understands the needs of a busy dental practice. Thank for all your help

Richard Dunne, my local Optident/Henry Schein representative is always friendly and helpful. He answers questions and educates regarding new products. When I order goods they are always delivered quickly, usually by the next day.
EXCELLENT CUSTOMER SERVICE over many years, thank you so much Richard, really appreciated.

I have ordered for my practice for around 2 years now and Jody Buckler has been my Henry Schein right hand man. Every question and every query has been dealt with efficiently and quickly.. i’m yet to throw a question at him he can’t help with (and i’ve had a lot of questions!) I am very grateful for his help and impressive knowledge of bur codes!!

Working with Tommy Howell has been a phenomenal experience; he has repeatedly gone above and beyond to ensure that our new dental practice thrives- providing practical solutions while being an absolute pleasure to work with.

From his critical insight to his prompt support at the drop of a hat, it’s evident that he has been a key asset to the success of the clinic. It is particularly this personal touch that makes me look forward to being a lifetime client of Henry Schein.

- Dr Hala Jawad (Principal Dentist @ DentPlus)

Great customer service from Mr Tommy Howell from Henry Schein. Have been a customer since 2020 and cant complain. He is very reliable and has very indepth knowledge about the products.