Henry Meds Reviews 

12,528
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 593 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the knowledgeable and professional medical staff who take the time to understand personal health care needs and offer thorough guidance during video visits. People also appreciate the smooth consultation process, easy subscription steps, and exceptionally fast prescription refills provided by the team. However, some customers also noted difficulties in reaching customer support and experiencing frustratingly slow response times when trying to get help. Reviewers occasionally mentioned challenges with communication, noting that it could take several days to speak with a provider or receive answers to submitted tickets.

What people talk about most

Staff

Clients share positive opinions on staff, noting that medical professionals and support teams are... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided experiences among consumers.... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting frustrating experiences trying... See more

Product

Customers consistently note ambiguous experiences with product, as many reviewers report successful weight... See more

Response time

Customers had ambiguous experiences with response time, as many reviewers reported long delays, unreturned... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 4 out of 5 stars

Quick and easy visit, and my medication was refilled right away. Cost is still quite high though, especially considering that the cost of these medications are coming down significantly.

Company replied

Rated 4 out of 5 stars

Henry Meds is a reasonable provider. They take the time to actually understand your health care needs and will give reasonable input. I would recommend Henry Meds.

Company replied

Rated 5 out of 5 stars

My husband and I are both clients of Henry. We have been very pleased with our results, their support team and their medical experts. I recently needed to adjust my dosage. I was connected by video wi... See more

Company replied


Company details

  1. Sports Medicine Clinic
  2. Weight Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(12,528)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been using Henry Meds for a couple…

I've been using Henry Meds for a couple of years now and have had nothing but a great experience with their team. The physicians really know their stuff and their customer service is excellent as well. Thanks, Henry Meds!

4 May 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to leave a 5-star review.

Rated 1 out of 5 stars

They billed me for medicine i never got…

I called several times a day for 10 days and never got a response until I called my bank to dispute the charges.

30 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.

Rated 5 out of 5 stars

Positive experience

Portal easy to navigate
Virtual visits very accessible and convenient
Providers knowledgeable and professional
Medical education helpful and appropriate

4 May 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Fast

Fast, easy smooth service, great doctors

2 May 2025
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Reply from Henry Meds

Thank you for the 5-star review!

Rated 1 out of 5 stars

We ordered the medicine and they said…it was shipped well never received

We ordered the medicine and they said it was shipped and never arrived. I spoke to a Jay supposed to be a supervisor and she was no help. All she did was tell me she would take my information and call me back nothing happened no call e 3x the worst customer service.

1 May 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.

Rated 5 out of 5 stars

I had a video call this morning with a nurse practitioner who was extremely nice , knowledgeable and answering all my questions.

I'm very satisfied with the whole business they provide. Very good communication. The answer right away if I have any questions thought they always answer all the questions I'm asking. The video calls are excellent with a very knowledgeable stuff. I highly recommend Henry meds.

30 April 2026
Unprompted review
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Reply from Henry Meds

We’re grateful for your support! Knowing that we’ve provided a great experience encourages us to continue delivering high-quality service.

Rated 5 out of 5 stars

Pam, my Nurse Practitioner was excellent

Pam, my support person was helpful and enthusiastic. She had reviewed my medical history and knew as much about my conditions as my primary care physician. I hope I get Pam again, though I know health care providers are random. She was great, and so far Henry is great. Looking forward to a lifetime relation and my continued improving health!

28 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for taking the time to leave such kind feedback! We’re dedicated to providing great service, and your words motivate us to keep improving.

Rated 5 out of 5 stars

Highly recommend

I have been using Henry Meds for over a year now. I have been very successful with their staff & medication. My provider, Whitney, is great. She really listens to what I have to say and advises me on what she feels would work best for me & my lifestyle.

28 April 2026
Unprompted review
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Reply from Henry Meds

We’re thrilled to hear you had a great experience! Your feedback encourages us to keep delivering the best service possible.

Rated 5 out of 5 stars

I used them a while back and now I am…

I used them a while back and now I am coming back.
Everything is clear as a bell,

27 April 2026
Unprompted review
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Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 5 out of 5 stars

This was an excellent experience

This was an excellent experience. The pratitioner was very professional and answered all my questions. It was a very easy appointment and the practioner was very knowledgable and caring.

25 April 2026
Unprompted review
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Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 5 out of 5 stars

Solid onboarding process

So far so good. As a former client from another provider, the experience to switch to Henry's has been positive. Their on boarding has been efficient and logical.

26 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Customer service

Jordan was on time to our meeting explaining everything I needed to know to make an informed decision.

24 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your kind words! We’re so glad to hear you had a positive experience.

Rated 1 out of 5 stars

I don't know what happened to henry…

I don't know what happened to henry meds. I used them back in 2025 and they were awesome. Now, they've fallen.off the earth. I paid for two on a subscription and received no medication or communication what so ever. I think a venture capitalist bought them.out and restructured for the worst. They dont accept phone calls anymore. They take weeks to get back with you. I don't know I'm 100% sure they put profits over patients. Imagine if they have 100,000 customers and they charge him 2 months at 12 0 to whatever it is a month times of whatever even 50,000 people that's a lot of extra money for doing nothing. Yeah they need to get there shit back together. Horrible horrible company now.

1 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your feedback. We’re sorry to hear about your recent experience and understand how frustrating delays in communication or fulfillment can be. We take concerns like yours seriously and are continuously working to improve response times, service quality, and the overall patient experience. Please contact our support team directly so we can review your concerns and assist further.

Rated 5 out of 5 stars

Stephanie was terrific!

Stephanie was terrific!
She knew her business, offered some great advice, understood my concerns, and provided information and suggestions I could actually use. One of the best interviews I've ever had with Henry Meds.

23 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your kind words! We’re so glad to hear you had a positive experience.

Rated 5 out of 5 stars

The appts are very convenient

The appts are very convenient. I always enjoy speaking the health care provider. Medications arrive on time. Email information is sent for tracking so I know when they will be delivered. I have always had a great experience with this company

23 April 2026
Unprompted review
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Reply from Henry Meds

Your review made our day! We’re so happy to know you had a great experience and appreciate your support.

Rated 5 out of 5 stars

So far so good

So far so good. Quick and efficient and very informative

22 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Wonderful communication

Wonderful communication . The provider was very professional. I had a good experience.

23 April 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 5 out of 5 stars

I am a physician

I am a physician. I was referred to Henry Meds by my Internist for compounded GLP-1. From the initial intake interview to the time I stopped taking the meds, Henry Med staff were helpful, efficient, and thoughtful. They are busy, so I did not expect long conversations. They have a job to do for you, and they do it extremely well. When there was a snafu with payments, the immediately responded, provided a full refund, and were polite about it. I wish i could give them 10 stars!

22 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Henry meds are upfront with the weight…

Henry meds are upfront with the weight loss treatment. The Doctors answered any questions I had or my concerns. Very helpful going forward. I have no concerns with my plan. I am confident under their care. I would like to thank them all for the opportunity!!

22 April 2026
Unprompted review
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Reply from Henry Meds

Thank you so much for the 5-star review!

Rated 2 out of 5 stars

Week 16 and have gained 11 pounds

Week 16 and have gained 11 pounds. Still feel hungry and have no side effects. Not sure I am getting actual medication from pharmacy or just saline. Submited 2 request for help have gotten no response. The medical person I video chatted with was rude and uncaring. I signed up and paid for a full year and now I am stuck.

21 April 2026
Unprompted review
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Reply from Henry Meds

We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.

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