Henry Meds Reviews 

I was initially upset and was considering switching companies. I was finding communication different. Last Friday, I spoke with Patricia S. Her customer service totally exceeded my expectations. She followed up with me today.
Patricia saved you a customer.
You have a great employee!

This company has a toxic situation. They want you to have an appointment but then you find out you cant see the providers because they are waiting for new ones to on board. No consistency, overcharged, after a month of no response got a long blanket email with no actual assistance. There are better companies.
Do not sign up, cancel immediately!!!!!

Was great at first… for the last three months I have been chasing the prescription I signed up for that was supposed to cover a two month period. I have called non stop and emailed for two months and the response I got was told that the base was for an amount that is essentially the trial amount and the fact that my body doesn’t work off of the baseline number that it’s essentially my own fault, even though the provider wrote the prescription for the amount that I am trying to get. Total scam don’t do it.

I had a really great experience with my provider on a follow-up telehealth visit in order for me to get my prescription renewed. Jennifer Fix, my provider, listened to me and was kind and friendly. I have enjoyed my experience with HenryMeds to date.

Quick and easy visit, and my medication was refilled right away. Cost is still quite high though, especially considering that the cost of these medications are coming down significantly.

Had an appointment with a provider 7am today and she didn't bother to show up! Wasted my time! This is not the first terrible experience I had with these people

I continue to be VERY disappointed with Henry Meds. They recently switched medical providers and directed clients to choose 1of3 choices. One of the choices was to do nothing and the subscription would not be renewed. I did nothing to renew and yet they charged me almost $300.00 without an appointment or consent.

I have tried to contact them and, as usual, I am getting no response!!

Not only is this frustrating it is fraudulent.

I hav been using Henry Meds for over a year. There have been a few hiccups along the way, but their customer service responds and corrects issues quickly.

DO NOT USE THIS COMPANY FOR TRT! I began treatment with them about two months ago, and initially everything was fine, besides my first appointment being canceled last minute by the provider. Although it was annoying, I was able to reschedule within a couple of days. Last month, they sent my three emails saying I would get a follow up email about my labs. Since I never got one, I emailed their customer service TWICE and got no response. Then I called customer service and finally received my lab order. After getting labs, I went online to schedule a follow up with a provider but didn't see any way to do it. So I emailed customer service again and was told there are no appointments for FOUR WEEKS! Which means they won't refill my TRT for over a month. A quick google search and you find this company is a mess. I tried calling customer service and now you can only leave a message. Seems like they're going under to me. What is so infuriating is the lack of any kind of apology or empathy from their reps. In addition, they're taking new customers despite not being able to serve the ones they already have--which from a medical standpoint is incredibly unethical. There are lots of other companies who provide TRT, so make sure you steer clear of this one!

Just a joke of a company - I have to leave Henry Meds for a better provider - I should have left the first time this heppended to me. I am currently 5 weeks without my testosterone. Poor notification of when lab work is needed (especially if you travel for work), won't provide trt without lab work then a consultation with a medical person. It is very hard to get appointments with the medical staff - waited 10 days for an appointment only to have it cancelled and rescheduled 2 weeks later. BUT - I STILL HAVE TO PAY EVERY MONTH!!

I am a former subscriber to Henry Meds. They have been very responsive and quick to fill prescriptions. I did notice I had some difficulty in getting an appointment with a doctor and was told they are transitioning and adding more doctors.

I have contacted Henry Meds several times with no response. That is the problem! I give permission to Henry Meds representatives to use my name to find my emails and have someone respond to me.

At least on this forum someone has responded.

STAY AWAY FROM HENRY MEDS. I was getting my testosterone from them for two years and they were a great company. Always fast and responsive. Then three months ago things changed. They stopped shipping my medicine but continued to charge my credit card 129.00 a month after I cancelled my subscription. This has been happening for three months. I've called about 15 times and left messages, but nobody returns calls. I've wanted to block them from charging my card, but Chase says because it is a subscription I can’t do that, so I have to dispute the charge every month. Chase says I must cancel the card but still can’t guarantee that will work. WTF? I just signed up with another company which is a lot cheaper if I pay a year up front. Which I have. BTW, When I cancelled my 129.00 a month subscription with Henry Meds, I got a pop-up offering for me to continue for 77.00 a month. Great deal, if I could get the product.
Google, "What happened to Henry Meds"

I dont know how all these reviews say the staff is polite and responsive it is next to impossible to speak with a real person they have been super late sending me the order so I can schedule my blood work then once I get the blood work done they don't have an appointment to meet with one of their doctors for 2 to 3 weeks so I've paid for 12 months worth of service and at best I've gotten 9 and a half months worth of treatment the rest of the time is me waiting around to speak to a human being because they forgot to send my lab order

I leave messages, I send emails, nothing but the run around. It takes several days to get a resposne to an email and its always a 'blurb' response. No call backs from my voicemails. But as sure as the sun will rise tomorrow, they charge my card $149 like clockwork.

If only the service was half as reliable as their billing department.

Constant provider cancellations and when prompted to reschedule, there are never any available appointments.

I went through the enrollment processes, and paid $125. After payment, the next screen is the appointment setup for the physician. The next available appointment was 28 days from the date of enrollment.

I have spent 2 days trying to call someone, and there is no live person answering, only a voicemail. No one gets back to you.

I submitted two support tickets and they will be charging me again in about 26 days, and by that time, I would have already spend two months services without ever talking to someone.

It is insane that they are continuing to accept money when they don't have the staff to support the services. Do not enroll with this company! Choose somewhere else!

Horrible no customer service will take your money can't get appointment and no one will respond to you . Had appointments cancelled and can't get new ones for more than a month . Do not use

They cannot service their current subscription members and don’t offer any discount. Therefore I was stuck paying for a service that could not be provided and was not receiving medication. I finally got an appt scheduled (waiting almost 4 weeks) and when I complained that I was paying for service I wasn’t receiving they cancelled my membership. When i told them I I didn’t cancel they reinstated and then cancelled it again a week later.

Excellent! From early communications to delivery I'd say 5 star! I was with Henry Meds for 2 years then stopped for about a year after a bilk order and then signed back up again with zero hassle or issues. thank you Henry Meds.