Hen Heaven Reviews 

If I could leave 0 stars I would!

I made a complaint back in March 2020 and have not heard a thing, despite 3 chase up emails.

I have now not has a response on the party hub since November 2020 which is the only way to contact them as the phone lines are closed.

Really disappointed as I used this company for my hen do a few years ago with no issues but would never recommend anyone uses them now.

I have made a complaint to ATBA too now as I just cannot get a response.

Avoid avoid avoid!

I have booked a package hen do with Hen Heaven which was due to take place this year. I’ve paid £150 in total and have not been able to contact hen heaven at all. The phone lines are closed and my emails are being blocked. Booking reference: H974338. Unfortunately I just don’t have £150 to lose and am disgusted at how I’ve been treated by the company.

Still no response from these people even tho i left my reference - why? You have responded to others.

We had a package booked for 15th May 2020 for 10 of us. I made my last payment in March totalling £261. Due to covid it was cancelled. Most of my group got their refunds eventually but I am still waiting for approx £65. Almost a year after I paid in full. No way of getting in contact other than thru group leader and they don't even reply to her. Absolutely disgusting way to treat customers. AVOID LIKE THE PLAGUE!

Communication since March 2020 has been almost non-existent, despite reaching out to them every 2-3 weeks, we have received nothing apart from the occasional 'We'll get a response to you as soon as possible'.

If we were considering re-scheduling our hen party with this company 10 months ago, we certainly aren't now.

Where is our refund Hen Heaven? Perhaps you can reach out to our Group Leader.

Booking reference added for you to refer to.

After cancelling a hen do middle of last year we were promised a refund within 90 days
This time has well over exceeded.
We have contacted them by every means possible numerous times and finally got a response. We had emails saying we would have refunds within 72 hours then nothing
Again contacted many times another email saying refund within 72 hours and nothing
This has now been Going on for 4 weeks and still no refund! It is shocking I have asked many times for someone to just call me to discuss so any questions etc can be answered
Worst customer service ever and still they have all our money

Updated review 18/02/2021: Following my post on Trustpilot in January where I left my booking reference, I was contacted by Jordan from the Hen Heaven team within 5 days. He has been fantastic since he got back in touch with me, doing a 5+star job. He explained clearly the workload priority right now (postponing/cancelling Events which were due to take place in March/April), how much work they have ongoing and what my options were. My Event is now postponed to my preferred date. I'm sure he is doing everything in his power for us and look forward to hearing from him again closer to our new Event date.

There is clearly a problem with the furlough system employed by the owners/managers of the company however - hence the 3star review. You are in the Customer Service Industry where your communication is key - today there is little communication unless you are deemed a priority customer. Surely all your customers should be a priority?? You also have the power to keep people working during a very difficult time but you choose to furlough even with the workload you currently have. Due to decisions being made you the company's reputation is suffering - I would encourage you to rethink your current employment policy. Additionally the "message" functionality within the Party Hub has not been working for me since December last year. Everytime I have typed a message and hit send an error message pops up. I suspect this functionality has been disabled making it almost impossible to get in contact with the company.

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Review 05/02/2021: Initially I thought this was a brilliant idea - now its nothing but a con. Luckily my group has only paid deposits. I have tried to send messages since December and it seems that that possibility on the "Party Hub!" page has been disabled. Trying to phone you get nothing but a pre-recorded message saying please send a message via the "Party Hub!" I was not even trying to cancel, I only wanted to postpone.

We had a hen party booked for September, which has unfortunately been affected by COVID.

After taking final payment they then cancelled (despite knowing before hand it couldn’t go ahead due to the venue staying closed all year!)

Several promises of a refund dates have since passed and now we are reporting them to ABTA and will likely be issuing in the small claims court, as we see this as the only way for this company to sit up, take notice and process refunds.

If they had been honest with us instead of peddling lies upon lies upon lies I think customers could have been understanding.

This company is a joke and were quick enough to take my money. I am still waiting for my refund from May. Like some others on here, we were pushed into cancelling so they don’t have to give a refund. WELL I WANT MINE. I have E Mailed numerous times and they don’t even have the decency to reply. The company has been taken over by Fizzbox and they do not respond either. Fizzbox should try to help those who want refunds first instead of taking more bookings. In the current climate, people need their money back to spend on more important things like food. Hen Heaven and Fizzbox should be ashamed of themselves.

AVOID AVOID AVOID

This company is a joke ! We were pushed into cancelling our Hen Party in April, and were meant to rebook up to 6 months later. Due to obvious reasons this could not happen !!
We have been waiting for a refund for over £1000 ever since, and not only did they not have the decency to tell us they are now operating under “Fizz Box”, but we have had no response to our complaint and emails !
Money grabbing scammers !!!!
Do not use !!!

Such a negative experience with this company.
Our group booking was cancelling 5/6 weeks before the dept date.
The lack of communication with regards to obtaining a refund was appalling. Constant messages/calls etc to try get an answer.
Still not had any luck.
Using the excuse your staff are furloughed isn't good enough. If you are that busy, bring your staff back!

Appalling and disappointed by the little to no contact for refunding our planned hen do in March. There were talks on a credit note which we could then cash in for a refund, which seemed like a ploy to waste more time. Even Ryan air can get a refund organised faster than this company. Will not be rebooking with them, absolutely disgraceful customer service.

Still waiting for a refund of 17 guests since July.
They gave us a refund request form which wouldn’t even open on any desktop, phone or tablet.

After numerous email still not heard anything.

17 PEOPLE ARE WAITING FOR A REFUND.

The fact that there has been no response or recognition of the matter is absolutely appalling. How do you expect to retain customers or get new customers when you treat your existing customers so bad?

Was going to book for 20guest next year but will absolutely be avoiding with all costs after the agg we’ve had.

Very quick to take your money but coincidently ignore you when they owe you money. RIDICULOUS.

We had a hen booked for the 12th of June 2020. Obviously, due to COVID-19 this had to be cancelled.

The group leader has had poor communication since March 2020 regarding this issue.

No one from the party has had an email regarding this, but they have been happy to continue the parties standing orders.

We was also encouraged to pay the reminder of the hen by April 2020 otherwise all our money would be lost.

The group leader was offered a credit note in full. But still nothing...

They have breached their contract as until the CAA can confirm that this credit note is fully protected by ABTA it should be rejected (which we are legally allowed to do). We are entitled to a cash refund by law.

In the meantime, they have been taken over by a company called Fizzbox. We wasn’t to know this is up until recently.
They didn’t have the decency to let us know.

We have seeked legal advice as they are holding £6584.19 of our money.

I hope this helps anyone reading this, I encourage you to do the same.

Poor communication and poor customer service!
Also, our publishing company have been contacted and are writing an article on the current situation.

I understand that these are unpredicted times, but they have been so slack on the whole situation. If they responded to our emails and done something about it, it wouldn’t of come to this.

Such a shame.

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no one has heard anything! It has been months since. Absolutely terrible customer service, obviously now they are under a different name as others have mentioned. Basically we have lost thousands of pounds for this hen party!

If I could give 0 stars I would.
HEN HEAVEN NOW FIZZBOX

Avoid this company and if you still have money to pay and are unsure if your booking will go ahead my advice would be do not pay them. You will not get your money back if it goes wrong!!

They have now stopped contact with customers and have no date for refunds. This has been going on since April, after 4 months you should have some idea when you will be issuing refunds.They know no more now than they did 4 months ago which is ridiculous for a business to operate like that. They state their staff are furloughed but the current staff working clearly cant keep up with the demand in messages, so get your staff back to work and get issuing refunds to those of us you owe money to!

I'm appalled at the way you have been treating your customers we deserve better than this. I wouldn't re-book with them because I'm not confident they will be in business this time next year with the way they are currently operating.

Jordan has been fantastic reorganising our new castle hen do! He was really efficient when sorting out the activities and responded quickly! Five starts- thank you Jordan :)

Jordan and Bethany have been really helpful in rearranging our hen do after a postponed wedding! Responses have been prompt and clear.
Thanks!

AVOID!! Absolutely appalled by how this company have dealt with everything. Despite the hen party being cancelled in May, I have not been able to contact them with regards to a refund. They seem to be quick to demand the money by a certain date, but are unresponsive to any emails/ phone calls despite the event being cancelled. I would never recommend or use them again. People are struggling as it is, yet they choose to stress people out more when this could have easily been resolved!!

Absolutely shocking customer service! Our hen weekend which was supposed to take place in May was cancelled due to obvious reasons. However, Hen Heaven (now known as Fizzbox) would not cancel our trip or initiate the refund process until 4 days before our departure date despite a Nationwide lockdown.
The hen party was then told they would issue a credit note which we could then use to claim a cash refund (totally bizarre?). It’s now been 12 WEEKS since our hen weekend was ‘officially’ cancelled by Hen Heaven/Fizzbox and despite constant e-mail enquires there’s still no sign of a refund!
People are struggling financially as it is right now without cowboy businesses failing to provide our refunds that are owed!