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Hemway Reviews 379

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product range, highlighting the extensive selection of colors, sizes, and eco-friendly options. Many people are delighted with the quality of the products, finding them easy to use and achieving excellent, sparkly, and durable results for various projects, from home decor to crafts. The fast and efficient delivery service is frequently mentioned, with many orders arriving quickly, often sooner than expected. The overall ordering process is described as smooth and straightforward, contributing to a positive user experience. However, some customers experienced issues with packaging, noting that some items, like mica powder, arrived unsealed or loose, leading to mess. A few people also reported that some glitter products, when mixed with paint, were unnoticeable even after using larger quantities than recommended. There were also isolated instances of incorrect products being received or orders going missing, though the company generally resolved these by sending replacements.

What people talk about most

Product

People report positive experiences with product, often praising the quality and variety. Many customers found... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products like... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the super-fast and... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the ease of online ordering,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and fantastic results. Many... See more

Based on these reviews

Rated 5 out of 5 stars

As a Luxury Glitter Bar for events & festivals we know we can always rely on Hemway. Such huge range of glitters plus a wonderful eco range. We love creating our our own mixes & with so many colours,... See more

Company replied

Rated 5 out of 5 stars

Ordered 3 sizes of iridescent glitter to add to paint. Order arrived quickly despite it being Easter weekend. The glitter is great quality & instructions on how to add to paint were clear. I added 50g... See more

Company replied

Rated 5 out of 5 stars

Box and sample tubes bigger than anticipated and the glitters are beautiful. Multiple samples of the same silver and gold supplied. Beautiful pink, coral, lilac, purple and mermaid mix blue. I would... See more

Company replied

Rated 5 out of 5 stars

Bpought some glitter tubs and sealant, not used sealant yet but glitters great and they sent some sample glitters too. I've used their glitter glaze topcoat a few times too which I love, easy to apply... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Chemical Manufacturer
  3. Decoration and Interior Design Store
  4. Manufacturer
  5. Paint Manufacturer
  6. Scrapbooking Store

About Hemway

Written by the company

Hemway is the home of colour and the go-to place for Premium Acrylic eco-friendly Interior & Exterior Low VOC water-based paint range of 118 colours, water-based low VOC eco-friendly matt and satin lacquers, eco-friendly water-based chalk paints, ready mixed grouts, hybrid polymer sealants for kitchen & bathroom and construction sealant ranges, Glitter Paints, Glitter grout, Pigment powders & everything Glitter - for every kind of application (cosmetic, automotive, paint, grout, crafting, epoxy, eco-friendly biodegradable & sets)

Hemway was born out of a passion for the most premium quality. We noticed that it was difficult for people to find premium products and after 9 years and many product lines later, we have created a brand that addresses what our customers desire and need.

Our wide range of products brings colour and sparkle into everybody's world. Whether you're upgrading a room with our premium eco-friendly acrylic interior Low VOC acrylic paint or wanting to do the same externally, with our exterior low VOC eco-friendly water-based premium acrylic paint we have the colour for you, with an extensive colour range of 118 colours to choose from. We also produce water-based eco-friendly chalk paint (for furniture & walls), kitchen & bathroom hybrid polymer sealants & adhesives - for kitchen & bathroom and construction use. Pigment powders & everything Glitter - for every kind of application (cosmetic, automotive, paint, grout, crafting, epoxy, eco-friendly biodegradable & sets)

We are a multi-product best seller on Amazon and have hundreds of thousands of delighted customers worldwide. In addition, we have been featured in Vogue, Netflix, Cosmopolitan, Channel 4, ITV, The Guardian, The Telegraph, River Island, Elle, Ideal Home, Livingetc, Woman & Home and many more.

Our dedicated customer service team is available by telephone for any advice and help, from Monday to Saturday every week of the year.

Thank you for joining our journey

- K. Hemingway (Founder)

Our shipping promise

Free Next Work Day Delivery Available

At Hemway, we know how important your order is. As such, we insure all of our deliveries. This means you can have complete peace of mind, knowing that we'll sort it out if anything goes wrong.

- K.Hemingway (Founder)


Contact info

4.8

Excellent

TrustScore 5 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The roller brushes are amazing and…

The roller brushes are amazing and extremely helpful for applying coating evenly. The other brushes are easy to use and clean! Love them!

18 April 2026
Unprompted review
Hemway logo

Reply from Hemway

Hi Ally,

Thank you so much for your lovely feedback! We’re really glad to hear that the Paint Rollers helped with an even application and that you found the other brushes easy to use and clean — that’s exactly what we aim for.

We really appreciate you taking the time to share your experience!

Kind regards,
Hemway

Rated 5 out of 5 stars

Excellent quality glitter

Ordered 3 sizes of iridescent glitter to add to paint. Order arrived quickly despite it being Easter weekend. The glitter is great quality & instructions on how to add to paint were clear. I added 50g from each of the 3 100g bags to 2.5ltrs of black silk paint. Buffer pads brought out the glitter beautifully & I finished the whole thing with a coat of lacquer to give it extra shine. My daughter is in love with her room, the glitter has made it look like a galaxy on her walls. Wish I could add pics!

2 April 2026
Unprompted review
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Reply from Hemway

Hi Coleen,

Thank you so much for your wonderful review!

We’re delighted to hear that your order arrived quickly and that you found the instructions clear and easy to follow. It’s great to know the glitter worked so well in your paint application, and using buffer pads with a lacquer finish sounds like the perfect way to really bring out that sparkle ✨

Your daughter’s galaxy-themed room sounds absolutely amazing—we love hearing how our products help create such special spaces!

If you ever do get the chance to share photos, we’d love to see them.

Thanks again for choosing Hemway!

– Hemway Team

Rated 3 out of 5 stars

There was some confusion caused by…

There was some confusion caused by Royal Mail
Delivery Service, but the staff and service from Hemway was good and prompt.

30 March 2026
Unprompted review
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Reply from Hemway

Hi Martin,

Thank you for your review.

We’re sorry to hear there was some confusion with Royal Mail, but we’re pleased that you found our team helpful and prompt in resolving the situation.

If you ever need any further assistance, please don’t hesitate to get in touch.

Kind regards,
Hemway

Rated 5 out of 5 stars

This company is very understanding

This company is very understanding. My wife suffers from a condition called Burning Mouth Syndrome where fumes cause her to experience something akin to scalding coffee in her mouth. They suggested that I order a can of Block paint, open it and if it caused a problem to seal it up and return it! That put my mind at ease, and as it happened, we had very little problem. So thoughtful!

3 February 2026
Unprompted review
Hemway logo

Reply from Hemway

Hi Mr Sutton,

Thank you so much for your thoughtful review.

We’re truly pleased to hear that our team was able to support you and your wife in a way that gave you peace of mind. We completely understand how important it is to approach situations like this with care and consideration, and we’re glad that our suggestion helped make the process easier and more comfortable for you.

It’s wonderful to know that the product worked well for you in the end, and we really appreciate you taking the time to share your experience.

If there’s ever anything further we can assist with, please don’t hesitate to get in touch.

Kind regards,
Hemway

Rated 5 out of 5 stars

Great range of products

Great range of products, easy to order online, really fast distribution and well packaged, fab products and really well priced, you can get in touch if you need any advice, what more can you ask for, would definitely recommend using this company.

9 March 2026
Unprompted review
Hemway logo

Reply from Hemway

Hi Lesley

Thank you so much for your wonderful feedback.

We’re delighted to hear that you found our products easy to order, well packaged, and delivered quickly. It’s great to know that you’re happy with both the quality and pricing, and that our support has been helpful when needed.

Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.

If you ever need anything further, please don’t hesitate to get in touch.

Kind regards,
Hemway Customer Service

Rated 5 out of 5 stars

Love the Hemway products!

Love the Hemway products!
I recently purchased the glitter Grout and glitter additive for paint for my bathroom remodel and Love the results!
Easy to use and fantastic results.

2 March 2026
Unprompted review
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Reply from Hemway

Hi SurfsMayhem

Thank you so much for your lovely feedback and 5 stars!

We’re thrilled to hear that you love the results from both the glitter grout and paint additive — it sounds like your bathroom remodel has turned out beautifully. It’s great to know you found the products easy to use and achieved such fantastic results.

We really appreciate you choosing Hemway and hope you continue to enjoy your project for years to come!

Kind regards,
Hemway

Rated 5 out of 5 stars

Used many times over the years.

Bpought some glitter tubs and sealant, not used sealant yet but glitters great and they sent some sample glitters too. I've used their glitter glaze topcoat a few times too which I love, easy to apply and go over with a pad to bring out the lovely twinkle.

24 October 2025
Unprompted review
Hemway logo

Reply from Hemway

Hi Deb,

Thank you so much for your continued support and your fabulous 5 star review!

We’re really pleased to hear you’ve enjoyed using our glitters over the years and that you’re happy with the results. It’s great to know you love the glitter glaze topcoat as well — it really does create a beautiful twinkle when finished properly.

We hope you enjoy using the sealant just as much, and we’re glad the samples were a nice little bonus for you!

If you ever need any help or advice for future projects, please don’t hesitate to get in touch.

Kind regards,
Hemway

Rated 5 out of 5 stars

Website was very easy to navigate and…

Website was very easy to navigate and find exactly what I was looking for.

29 January 2026
Unprompted review
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Reply from Hemway

Hi Cheryl,

Thank you so much for your kind review!

We’re really pleased to hear that you found our website easy to navigate and that you were able to find exactly what you were looking for. We work hard to make the shopping experience as smooth and straightforward as possible, so your feedback truly means a lot to us.

If you ever need any assistance in the future, we’re always happy to help.

Kind regards,
Hemway

Rated 5 out of 5 stars

The chalk paint arrived quickly

The chalk paint arrived quickly. I had previously ordered the same paint through B&Q but would definitely recommend ordering direct.

1 February 2026
Unprompted review
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Reply from Hemway

Thank you for taking the time to leave such a lovely review. We’re really pleased to hear your chalk paint arrived quickly and that you were happy ordering directly with us. Your recommendation means a lot to us, and we truly appreciate your support.
Kind regards
Hemway

Rated 5 out of 5 stars

I’ve ordered several items from this…

I’ve ordered several items from this company the items l have received have been of good quality and shipping has always been super fast. I would recommend them and order from them again without hesitation.

29 January 2026
Unprompted review
Hemway logo

Reply from Hemway

Hi S Fallows,

Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear that you’ve been happy with the quality of our products and the speed of our delivery. Your recommendation means a lot to us, and we truly appreciate your continued support. We look forward to welcoming you back again soon.

Kind regards,
Hemway

Rated 5 out of 5 stars

Look no further.

After lot's of research for a good, shiny glitter, for a shoe product, I came across Hemway.
I purchased direct, rather than a 3rd party company.
I phoned up to get some advice and they couldn't have been more helpful. Fantastic customer service.
I placed my order online and it arrived the next day.
Honestly this glitter is so sparkly and amazing.
It may seem expensive but you get what you pay for, and you get more in the packet than the small tubs you get from well known retailers, plus much more fab sparkle.
After my glitters arrived, I returned the ones I had purchased from a nearby retailer.
Hemway do a returns option aswell.
I have started my shoe project and already can see how great they are going to look. Really happy with my choice.
100% I would buy from this company again.

12 January 2026
Unprompted review
Hemway logo

Reply from Hemway

Hi Pat,

Thank you for your kind words and for choosing Hemway for your project! We are thrilled to hear that you had a positive experience with our customer service and that your glitter arrived quickly and met your expectations.

It is great to know the quality and quantity stood out. We would love to see your finished shoe project, so please feel free to tag us! Thank you again for your support and for taking the time to share your experience.

If you need anything else, we are just a call or message away.

Kind regards,
Hemway

Rated 2 out of 5 stars

Mica power everywhere

I ordered mica powder, an order worth over £50. The outer postage packaging was in tact but the inner mica packet were not sealed well enough to withstand the postage system. On opening the outer packaging the contents was already mixed and loose inside and I was covered in blue mica as was the work area. I chose this company as their mission statement sounded like they actually cared about what they sold… but not so much how it’s packaged it seems. I will not be using this company again, for the amount of mica I purchase I will go back to the company that sends it in sealed tubs, not plastic bags.

18 December 2025
Unprompted review
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Reply from Hemway

Hi Nikki,

We are sorry to hear about the issue you described in your review. We take all feedback seriously, and our team would like to investigate this further to understand what happened.

Please email us at contact@hemway.com with your order information and any supporting correspondence and images you may have.

Kind regards,
Hemway

Rated 5 out of 5 stars

Stunning Glitters

Box and sample tubes bigger than anticipated and the glitters are beautiful. Multiple samples of the same silver and gold supplied. Beautiful pink, coral, lilac, purple and mermaid mix blue. I would have loved a green/green mix sample as there was none in the box! Looking forward to making some glitter gels

23 December 2025
Unprompted review
Hemway logo

Reply from Hemway

Hi Dani,

Thank you so much for your kind 5-star review! I am delighted to hear how much you are enjoying the colors and selection in the Hemway Glitter box set.

For your next project, you might want to try one of our Craft Glitter boxes, which contain a fantastic range of green shades.

We would love for you to share your glitter gel creations with us!

We truly appreciate your valued custom and continued support. Please feel free to contact us anytime if you have any further queries.

Best regards
Hemway

Rated 5 out of 5 stars

super chunky glitter pots

Ordered the super chunky glitter pots, I give as Xmas gifts my daughter uses it for face glitter, fair & parties etc, she likes this glitter best. So many colours, and sizes of glitter. Easy to order and quick delivery, great product. Also ordered some paint but haven’t used it yet !

8 December 2025
Unprompted review
Hemway logo

Reply from Hemway

Hi Sally,

Thank you so much for your kind 5-star review! We are delighted that our products reached your daughters Christmas list this year.

We hope she enjoys using the glitter to create wonderful designs.

We appreciate your valued custom and continued support.
You are welcome to contact us any time if you have any further queries!

Kind regards
Hemway

Rated 5 out of 5 stars

My order of furniture polish was…

My order of furniture polish was delivered quickly and it has successfully revived several items of hardwood furniture well

24 October 2025
Unprompted review
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Reply from Hemway

Hi Graham,

Thank you so much for your kind 5-star review! I'm glad to hear that you are enjoying our Hemway product.

We appreciate your valued custom and continued support.
You are welcome to contact us any time if you have any further queries!

Many kind regards,
Hemway Customer Specialist

Rated 5 out of 5 stars

Great Customer Service

Hemway answered my queries promptly and expertly

27 October 2025
Unprompted review
Hemway logo

Reply from Hemway

HI Gillian,

Thank you so much for your kind 5-star review! I'm so glad to hear that our customer service team were on hand to help.

We appreciate your valued custom and continued support.
You are welcome to contact us any time if you have any further queries!

Many kind regards,
Hemway Customer Specialist

Rated 5 out of 5 stars

Great customer service and an easy to use product

The staff at Hemway have been very helpful and are very quick to respond to queries. A colour I wanted was out of stock and then sent updates regarding when it would be back. After ordering the courier failed to deliver my parcel but Hemway quickly dispatched a replacement. We are delighted with the end results and was easy to use but will say their recommended ratio of 1:4 would have been a bit much - we added 75g powder to 1.6kg of grout powder just for reference. This is the neon baby pink grout powder.

20 October 2025
Unprompted review
Hemway logo

Reply from Hemway

Hi Hannah,

Thank you for your five-star review. We appreciate you taking the time to share your positive experience.

We always strive to provide prompt assistance and advice to our customers, and our priority is to resolve any issues as quickly as possible. We appreciate your patience and understanding regarding the courier issue. We are delighted to hear you achieved your desired results. Our product recommendations are always a guide, and we suggest a small batch test to ensure you get the results you like.

Please do not hesitate to contact us if you need any further advice.

Kind regards,
Hemway

Rated 5 out of 5 stars

First time using Hemway

First time using Hemway and I can't fault a single thing. Website was easy, reasonably priced compared to others and the delivery was spot on.

23 October 2025
Unprompted review
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Reply from Hemway

Hi MS Naylor

Thank you so much for your kind 5-star review! I'm glad to hear that you are enjoying our Hemway Products.

We appreciate your valued custom and you are welcome to contact us any time if you have any further queries!

Many kind regards,
Hemway Customer Specialist

Rated 5 out of 5 stars

Excellent product

Excellent product! I very pleased that I chose Hemway for my creative process.

31 July 2025
Hemway logo

Reply from Hemway

Hi Patrice,

Thank you so much for your kind 5-star review! I'm so glad to hear that you are enjoying our Hemway products and That our Customer service team were able to assist you.

We appreciate your valued custom and continued support.
You are welcome to contact us any time if you have any further queries!

Many kind regards,
Hemway Customer Specialist

Rated 5 out of 5 stars

I have previously used the satin…

I have previously used the satin lacquer on a painted floor and was delighted with the results. So when my daughter wanted a finish for her newly sanded wooden floor I recommended using the Hemway lacquer and it has done the job
A small tin goes a long way.
Much better than more expensive brands.

18 October 2025
Unprompted review
Hemway logo

Reply from Hemway

Hello,

Thank you so much for your kind 5-star review! I'm so glad to hear that you are enjoying our Hemway products. We are also Delighted that you have recommended us to your Daughter.

We appreciate your valued custom and continued support.
You are welcome to contact us any time if you have any further queries!

Many kind regards,
Hemway Customer Specialist

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