While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had a fantastic experience with this company! The ordering process was incredibly easy and straightforward. I had a few questions before my purchase, and I was impressed by how quickly they got in contact with me to provide answers. The delivery was also very fast, arriving much sooner than expected. I’m very thankful for their excellent service and highly recommend them!
Friendly staff very helpful and great quality products love this place.
Best customer service, straight to the point and go the extra way to provide support and satisfaction. Thanks guys
What a waste of money that I can't spare! The prerolls are horrible...very loosely packed and fall apart. The flowers are dry and have no potency. The preroll tubes are extremely hard to open. I wish I could get a refund. So so disappointed! Clean Green is way better!
1 Star — If I Could Give Zero, I Would
I’ve been a loyal HempHop customer for years, but after tonight’s outrageous experience, I will never order from them again.
I placed my order at 7:30 p.m. while in a severe chronic pain flare, expecting a reasonable delivery window. Instead, I was passed back and forth between two different delivery systems (Roadie and something called Tookan), neither of which provided accurate updates, tracking, or basic communication.
For over three hours, I sat waiting while customer service repeatedly insisted that what I saw on my screen was wrong, that the “pickup window” was actually 9–10 p.m., and that delivery would be “within an hour after pickup.” Except—no one picked up. No one left. And every time I asked for clarification, I was met with the same scripted responses that completely ignored the situation.
At one point, the driver hadn’t even left 40 minutes after the pickup window ended. I was told they were “rerouting the delivery to prioritize mine,” yet the tracker showed the opposite. Then the driver’s phone conveniently “died,” leaving me with zero way to contact or track anyone.
Meanwhile, I repeatedly explained that I have a chronic pain disease and ordered delivery because I physically couldn’t drive. Rather than offering meaningful support or a partial refund for excessive delays, HempHop’s solution was offering me a “freebie,” which did nothing to address the fact that I’d been waiting in agony for hours.
To make this experience even worse, the tone from customer service came off dismissive, repetitive, and borderline condescending. I was told the same canned lines over and over, as if my time, health, and safety didn’t matter.
I am a business owner myself, and I would never treat my customers this way.
HempHop has lost my business permanently. Their new delivery system is unreliable at best, misleading at worst, and their customer service needs serious retraining. If you rely on timely delivery for medical reasons, avoid HempHop at all costs.
Loved their THCa flower selection... They are surely one of t he best THCa brands I have come across. Will surely keep buying.
Highly recommended
I was a little skeptical when I ordered from Hemphop but when my order was delivered I was more than happy! It arrived quickly and the product is the best I've ever had. Their customer service as well as the prices and product are outstanding! I recommend this company to all who want quality and great customer service...they won't disappoint!
It is honestly well worth the time and money to avoid the aggravation of this "delivery service." Discreet packaging? That's a complete joke. I explicitly asked, as offered by the website and the owner, for that bare requirement - I received a black bag with the equivalent of a big neon green Playboy Bunny on it and the name of the Store prominently displayed. The delivery guy (who I had asked if possible could just leave the package where I could pick it up, but was still timing down to the minute so I could keep him from waking up the house), CAME UP AND RANG THE FRONT DOORBELL at 11pm at night. It is seriously NOT worth the hassle to use this service, particularly since they contradict their own promise of discreet packaging and would not accommodate basic requests.
The employee Hector was very knowledgeable about the products I requested. He was also very helpful and friendly.
The products are always pure, smooth and easy to use.
I will definitely will be back.
Fantastic company absolutely beautiful CBD flowers and delivering to the UK
More thorough review on the youtube channel Peace and a massive ty from me and everyone
Khali's CBD Life
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
