Gardening Express Reviews 

Plants arrived in poor state, badly packaged. Customer service nil, no phone number, still waiting to hear outcome of photos and complaints. Do not use this company, I wish I had paid via PayPal as I would have had some comeback. Will write to CEO Chris Bonnet but I am not hopeful of a reply. Avoid this company at all costs

Wish I'd found these reviews before ordering. Received a California Lilac tree in bloom, unlike some of the reviews it wasn't bad. Just a little tired from the packaging and delivery. After planting though, it didn't flourish and 3 weeks after receipt, it's yellowing. Like others, I tried the chat and got errors messages about uploading- I know the format is fine. Waited a couple of days for an email and told to supply photos, packing slip etc. I tried to reply with photos but got a non delivery nessage on the email. Tried again with 1 photo, same non delivery. I then received an email stating 'no further assistance ' could given as this plant wasn't covered by their guarantee (are there any really?). I tried to send another email with no attachment and got another non delivery message. So it appears their Customer Service inbox is full , well no surprise. Shocking service, don't waste your money.

BUYER BE VERY AWARE!
ONLY HALF ORDER ARRIVED AND THOSE WERE COMPLETELY DEAD, IMPOSSIBLE TO COMMUNICATE AND ANY EXCUSE NOT TO REFUND. I AM NOW TOLD BY OTHERS WITH SIMILAR EXPERIENCE THAT IT COULD BE A POSSIBLE SCAM.

I ordered a few plants the 5 ready to plant out foxgloves were of very poor quality, limp brown leaves. They have been in water but are not reviving very much. My issue is that there is no easy way to discuss this with the company obviously they way on purpose I’d say! My advice look elsewhere do not use this company.

I purchased two 10ltr hydrangeas mophead blue £56 last April 2026 , they arrived when I unpacked them I couldn’t believe the poor quality of them, they were so pot bound the pots were split in half , the stems were covered in moss no life in them whatsoever. I immediately complained to the customer care team, I was told give them a year they will recover , not a hope in hell I told them . One totally dead, the other one did spring to life but poor quality. The 5 year guarantee is not worth the paper it is written on.
Please do not give them your money go to a garden centre and pay a little bit more. These people are criminals who know nothing about their plants .

AVOID THEY ARE SCAMMERS. IMPOSSIBLE CUSTOMER SERVICE. THEY SENT A STANDARD ACER WHICH I DID NOT ORDER AND THEIR RESPOSNE WAS AS BELOW THEY SAY THEY DO NOT HAVE TO TELL ME THE TYPE OF ACER I AM GETTING. THE OTHER PLANT IN THE ORDER WAS SHOCKING TINY WITH ONE STEM! KARMA WILL GET THEM.
here is no reference to the form of the tree, we do not state it is a standard, or that it is not.

This is a live, healthy tree and is as expected and so if you did wish to receive a refund for this, this would need to be returned to us prior to us issuing a refund or replacement, etc.

I am sorry for any inconvenience caused, but this is as advertised.

Kind Regards
Kit
Senior Customer Service Adviser
Gardening Express Customer Support

I was shocked by the condition of the plants I received two weeks after ordering from Gardening Express. They were dumped on my doorstep in broken and dented boxes without a knock to announce that they'd arrived. A friend in the front room saw this and advised me. We were both shocked at the state of the plants which looked really beautiful on line but were in a pitiful state, some even diseased. I spent £209.68 and the company has resisted reimbursing me even though I've offered to take the plants that, with care, are likely to come back to life. They have refused to call me and every time I message them I get the same response back asking for more photos. I spent two hours taking the photos in the way they asked and yet they still ask for more photos and show no signs of reimbursing or discussing.

I feel totally hoodwinked as the website is professional and inspiring and they claim to guarantee quality and good customer service. Five of my plants have black spot and the others are just bashed, beaten and dry and may well come back to life. I do not recommend this company. I have wasted money and now have to buy the plants again elsewhere.

Plants arrived in very bad condition soil dried out and don't look like my order as plants to tall plants withered don't look like they will survive

Very unhappy! We are creating a new garden that, for the previous owners here had been a 20 x 6 ft gravel strip alongside the garden path to our front door.
It's been a big job for 2 elderly people. I have been buying roses and peonies to plant there, so that visitors get a lovely welcome when they visit. I've managed to buy flowers that are flowering this year and needed another peony to complete the planting.
I've used Gardening Express before and the plants have been OK. They advertised a "Paeonia Coral Sunset - Peony - In Bud & Bloom". I wanted this particular flower and thought it would be perfect.

It arrived, in a large pot, I opened it and it has ONE LEAF!! That's it. Anyone who knows peonies wil know, I am not getting a flower this year!

I paid £16.99 for the plant and £6.99 for delivery, for ONE LEAF!!

I now find there is no way to getting touch to obtain a refund, this is not what I paid good money for. The Chat Bot doesn't work, there is no way it will let me type into it.

So, I am left with the only recourse of leaving a bad review (something I don't usually do) as a warning to others.

Incredibly disappointed – poor quality plants and zero customer service
​I received a large order of plants today and the quality is deeply disappointing. Nothing arrived in good order. The sweet peas are pot-bound with broken stems and yellowing leaves. The azaleas have completely gone over the top and look in a very sorry state, the foxglove leaves are badly damaged, and several alpine plants are completely missing, very little was healthy or worth a fraction on the price I paid for it.
​To make matters worse, trying to get in touch with the company is nearly impossible. They only offer an AI chatbot for contact. After ages trying to navigate it, the AI told me my order was "outside the 14-day window" and refused to help—despite the fact that the plants were delivered today. I will never buy from this company again. Buyer beware.

I purchased two climbing roses in April and they arrived very tightly bound in plastic and coir. I planted them up in compost and have been watering them but they’re dead. Just not sending out any shoots. The chat box I’ve just tried is dreadful, I just keep getting the same message from AI about pruning them back. The system is tricky to upload pictures on too, you have to save to files and reduce the image size.
I’m disappointed in customer service but just won’t buy again from this company.

I ordered two standard photinia trees in March, didn't have a problem ordering the above however the delivery driver just dumped them in the garden & was very rude & unhelpful. Two months on & one of the trees looks really good but the other looks blooming awful & just not thriving. Contacted the online company but I just got a ai chatbot. NO CONTACT NUMBER OR EMAIL ADDRESS

I bought some orchids, they arrived 8 days later and 2 of them looked almost dead. The flowers were 'finished'
I went on line to ask for the 2 orchids to be replaced, they asked for the photos to be loaded onto their website. I was unable to load the photos onto their website...... for what reason, I don't know, I often upload photos so am reasonably experienced, but these photos would not load! I asked for an email address to send the photos to, but was told I couldn't do that! So I paid £26.99 for two dead orchid plants!
Customer service were not flexible in anyway and other than sending the photos to their website, did not offer any other help!

Ordered a miniature cherry tree, arrived after 7 days.
When I opened it, lot of the leaves had been eaten or died. Contacted the company by a AI Bot. ( No telephone number….wonder why?) Then I was required to send in via email, photos of the tree, label on pot, despatch note..etc etc. only to be told some plants get distressed in transit! They suggested to me to repot it and it should be fine in a couple of months! What a load
of rubbish! This plant was already diseased before it was sent. So beware, I would not purchase anything further from this ‘Company’ 😡

NEVER BUY FROM THIS COMPANY. !!!!(GARDENING EXPRESS) THEY SEND DEAD PLANTS/ FLOWERS OUT TO CUSTOMERS , WITH NO REFUND ... THIS COMPANY IS DISGRACEFUL, DISHONEST,UNTRUSTWORTHY! CUSTOMER SERVICE IS ABSOLUTELY DISGUSTING.!!!WARNING!!!. NEVER EVER BUY ANYTHING FROM THEM!!! I AM THINKING OF TAKING THIS TO BBC WATCHDOG, WOULD ANYONE BE INTERESTED IN DOING THIS ASWELL???!!!

Delivered a tree that I wasn't sure was alive. Gave it 3 weeks to see and decided it was dead. Tried to contact supplier, no phone number, hopeless chat bot that cuts you off before you can give your message. All I managed to ascertain was that I needed to return it within 14 days if I wasn't happy with it. Not sure how you know within 14 days. Impossible to contact thrm in any reasonable way. DEFINITELY DONT BUY. Having looked at reviews on here, I wish I'd done so before ordering. Suffice it to say that there's actually a Facebook page named Gardening Express dead trees!!

There should be some option to give them negative points.what a horrible company.all the plants are literally dead.i spent more than £100.give me refund.

Ordered 2 Thuja trees size range 140-160 cm. They were on sale at £39.99 ea.
delivered plants are size 100-110 which are advertised at £19.99 ea.
Response from Gardening express is that height is measured from bottom of pot not soil surface (for a hedging plant !

Poor quality. Plants did not grow. Customer Service not interested.

Gardening Express claim to guarantee their plants. I received a banana plant from them which has stem rot, but despite sending photos showing quite clearly the issue they refuse to replace (or refund) the plant, they state this plant isn't covered by any guarantee. After numerous emails I'm unfortunately no nearer receiving a replacement plant. Please be aware and avoid.