The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... See more
Company replied
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See what reviewers are saying
Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not re... See more
Company replied
Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
Company replied
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in... See more
Company replied
Company details
Written by the company
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contact info
United States
- service@hellymoon.com
- hellymoon.com
1.8
Poor
277 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad costumer service
Very bad costumer service, over a month now and can’t get my refund and they never answer!!!!!
2 October 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
0 starts this website is a scam ordered…
0 starts this website is a scam ordered a formal dress and would not except returns no one would answer the emails or answer the phone number on the website DO NOR ORDER FROM THIS SITE
16 October 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!! I need to return a dress that does not fit I have sent 4 emails with no response Not surprised when I realized being shipped from China Now when I try to sign into my acct It says I do not have an acct!! NO STARS
1 October 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Warning!!
Warning!!! Do not purchase anything from this website! They do not honor their return policy. They play some sort of game with how they respond to the email making it go past the 7 days per their policy. You will lose your money and the quality of the dresses is cheap. I do not want anyone else to be scammed.
20 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
This is the worst customer service
This is the worst customer service. I ordered 2 dresses and need to return them as they don’t fit! I can’t get any response have emailed them a few times and get no response! Make it impossible to return in the 7 days!! Wish I would have seen the reviews before we ordered! Never again!!!
9 October 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
DON’T DO IT
DON’T DO IT! I ordered a dress from their site on September 20 for my October 7 wedding. I paid the extra $30 for 3-5 express shipping. We are 20 days from purchase and still not dress. (Don’t need it now!) I have sent countless emails to them and haven’t heard a thing from anyone. I did get an “order shipped” email 6 days ago and the tracking has only updated once!
I would not suggest ordering an occasion dress from this site. I’m so disappointed.
9 October 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Misleading and Misinformation
Awful service, misleading information and website and don’t expect to get your items for months.
19 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I will add to the reviews that say…
I will add to the reviews that say don’t buy from them. I have emailed them twice within the return window of 7 days (which is ridiculous btw) to get return instructions and have not heard back from them. Horrible company! Do not buy from them.
27 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
If I didn't have to give a star at all
If I didn't have to give a star at all, I wouldn't! There is ZERO customer service, ZERO live chat, NO phone number, and they DO NOT respond to emails! I ordered a homecoming dress for my daughter, paid over $100 and it never arrived.....but there is no one to notify or process a refund for me!
fake business!
7 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
DO NOT BUY FROM HERE!
DO NOT BUY FROM HERE! HORRIBLE CUSTOMER SERVICE. I bought a dress for my daughter's homecoming. The same day it arrived she tried it on and it was too big. I have attempted 4 times to contact them because the return window is so narrow. You can only contact them through email. The website says 24/7 chat is available but that is a LIE! It is never available. I am sure they do not respond on purpose so you miss your window to return. I am no stuck with a dress that doesn't fit and out the money for it because they go against their statement of wanting to provide the best customer service. NEVER again will I even look at this website.
13 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Return within 7 days
While the dresses are nice, the returns are 7 days. Not something that is usual or you are notified about when you purchase a product. Majority of retail is at least 14 days to return. Very poor especially considering the prices for the items. I have 3 dressed which cost £375, nothing wrong with them, but I can't send them back. Very poor, would not recommend especially if you don't look like the model.
2 October 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Do not buy anything from them…
Bought a dress 9/16 for my daughters homecoming. Website states it ships within 48 hours and I paid for expedited shipping to be sure it arrived in time. When dress hasn’t shopped within the time frame I sent two emails to cancel order with no response. Filed a PayPal claim as well and got no response from seller, so now it has went to next level with PayPal and then all the sudden today 10/2 I get a notification the dress has shipped. I no longer need dress as the event has passed and company won’t respond but I’m sure I’ll now lose my claim too since they shipped it even though it was way after the time frame their website states. Do not buy a dress from them!
16 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I’ve been trying to return a dress for a month- no response
Update 10/30/23: After sending MANY emails, I finally got a response with an address to send the dress back to along with instructions I mailed the dress and it was received at their location on 10/20/23. Still no refund to my bank account.
Original: I’ve been trying to return a dress for a month. At first they requested more info which I promptly provided. Now radio silence, no one will return my emails. Very disappointed!!!
29 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
What a headache to deal with their…
What a headache to deal with their customer service! Shipping took much longer than quoted. They don’t email you back, and their 24/7 chat is more like 3/5. That makes it tricky or nearly impossible to try to return anything within the 7 day return policy period. We did receive the dress, but it was too big. They offered a refund of 20%, or I can pay for return shipping in hopes of a 100% refund. (I’m skeptical we’ll get any refund with the way this is going so far). Days later, I’m STILL waiting on them to provide a return address so I can get a shipping quote to find out if it’s worth it. I DO know I won’t be shopping there again.
** Update, when I responded to customer svc that I’d keep the dress and have it altered in exchange for the 20% refund, they never responded again. Buyer beware!
27 August 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
BUYER BEWARE!!!
I ordered 2 HOCO dresses for my daughter on 9/23 & paid for expedited shipping ($23+). Both showed "ships within 48hrs." Having heard nothing by Tuesday (9/26) afternoon, I emailed (btw-no way to contact them by phone) them to ask when my order was due to ship. Another 24hrs goes by & I forward the original email again & ask for an update (9/27). As of 4:30p on 9/28, still no response. I filed a dispute with my credit card on 9/29. They have refunded my money. However, I get notice that the dresses are shipping on 10/5 but are coming from China! There is NO where on their site that says it's shipping from overseas. This has been a nightmare!!! My daughter is SO upset!!! It's her Senior year & she's having to borrow a dress thanks to this horrific company!!!!
22 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
NO customer service NO Returns
I ordered a dress and like SO MANY it did not fit as sized! Also like SO MANY no one will answer my "LIVE CHAT" or "EMAILS" i am just stuck with a dress that AT BEST is sized 3 to4 sizes to small, EVEN though I paid $40 to EXPEDITE the shipping to SEVEN days!!!
do NOT fall VICTIM to this SCAM site that is AT BEST 3 notches BELOW SHEIN
25 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
WBHMUS19662 Want to return this dress…
WBHMUS19662 Want to return this dress and no one answers the emails and live messages. Please answer this message, I need to return this dress that did not fit.
27 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
This company is a SCAM
This company is a SCAM. Took $300 from me and never shipped the product. DON'T shop here.
13 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Horrible customer service
Horrible customer service. We ordered a dress for Hoco and they will not answer an email or live chat. DO NOT BUY FROM THIS SITE!!!
27 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Do not order from this site
Do not order from this site. It is a complete scam. They will steal your money!
26 September 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
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