Hello Vans Reviews 1,556

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their hard work and helpfulness during moves. The service provided is frequently described as exceptional, with many people appreciating the smooth process, punctuality, and careful handling of belongings. Reviewers are particularly impressed with the overall user experience, finding it quick, easy, and stress-free. However, some customers were dissatisfied with the delivery service, citing issues such as forgotten items, delays, or vans being out of service. A few people also mentioned concerns regarding pricing, with some experiencing unexpected additional charges or feeling that the service was slow, leading to higher costs than anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise the careful handling... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the pricing competitive, fair, and... See more

User experience

People report positive experiences with the user experience. Many customers describe their moves as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... See more

Rated 5 out of 5 stars

Brilliant experience. I only booked a day before and got a driver, a transit and two movers. Booking was very easy. I was kept informed at every stage. Max and his team were professional, reliable, ki... See more

Company replied

Rated 5 out of 5 stars

Very reliable. Delivered our boxes ahead of time for us to pack, pick up for loading was timely and everything happened smoothly and as agreed. Mohammed was easy to reach and regularly in touch with u... See more

Company replied

Rated 5 out of 5 stars

hello vans was amazing and super quick, efficient and professional team, especially shout out to Farid! i couldn’t be happier with their work. nothing compared to my last move with another company. id... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Piano Moving Service

Written by the company

Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Couldn’t have went with a better…

Couldn’t have went with a better company, Taha was absolutely amazing was so helpful and hard working couldn’t believe how fast he had cleared the place as well, very flexible with any changes being made and very professional.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I had the majestic Shaheed to help with…

I had the majestic Shaheed to help with my move today and holy moly, what a man! Managing to help me move out and into a new flat within 3 hours ish and just an unbelievably friendly and help guy! Really recommend these movers!!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Huge thank you!

Huge thank you to the two gentlemen that helped me yesterday with my move. They were extremely accommodating and great company on the journey. Thanks also for being so patient with me running around getting organized before the trip. Best wishes.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Completely negative experience start to finish

Completely negative experience. Two random men in a van turn up late and don’t handle furniture with care. They took a run of stuff from our old house to our new house and we had paid for 2 hours assumed as it taken 50 minutes when they left new house they would come back to old house they didn’t they just left. Customer services were rude and aggressive when approached about it. Upon getting to. We house not only was our furniture damaged the way they stood up against the new freshly pained walls left marks on the wall.

I was both shaken and disgusted by the customer services reply’s to my polite yet firm messages.

Will never use this company again.

You get what you pay for this world and this was a service cheap in cost and cheap in service provided.

10/10 wouldn’t recommend.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

My driver Shahid (for a removal) was brilliant. Couldn’t have been better. Really nice guy, hard working. Highly recommended. Thank you.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, Shahid and Hamza went above and beyond, doing extra stairs and items, thank you so much,

13 February 2026
Unprompted review
Rated 1 out of 5 stars

I really do believe that this is how a…

I really do believe that this is how a company like this keeps a high value - they pretend taht they do not know who is compaining to TrustPilot and so the 'request more information' scam so that they can remove your compaint and so their rating remains way above what t should be. How many others complaines you lost them a customer for £162 that day? Maybe quite a few knowing that service.

10 February 2026
Unprompted review

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