Hellotickets Reviews 6,495

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I found this company last minute after originally buying tickets from viagogo and them not sending the tickets/not helping at all. I brought tickets from hellotickets about and hour before the sho... See more

Company replied

Rated 5 out of 5 stars

Impeccable organization and tailored service! Our driver picked us up right at the hotel entrance, on time, with very pleasant and safe driving, great kindness, and clear explanations. The entire day... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful time on this cruise. The boat was very clean, and we even saw the staff cleaning the benches regularly. Being in the open air was very pleasant and romantic. The live commentary... See more

Company replied

Rated 1 out of 5 stars

I’m extremely frustrated and angry. I paid for BTS concert tickets through HelloTickets, only to be told afterward that the tickets might not be released until the day of the concert. That is compl... See more

Company replied

Company details

  1. Event Ticket Seller

Written by the company

Retrouvez les meilleures expériences dans le monde entier.

Written by the company

Hellotickets offre des expériences du monde entier, y compris des événements tels que Broadway, la NBA et des concerts. Découvrez les activités et les événements organisés par les conservateurs grâce à notre plateforme facile à utiliser, en vous amusant à planifier votre voyage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing

Amazing. Do it

20 April 2025
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Reply from Hellotickets

Thank you so much for your amazing feedback! We're thrilled to hear you had such a great experience. We hope to see you again soon for new adventures in Hellotickets.

Mariana,

Rated 5 out of 5 stars

Guide et conducteur tres gentils

23 April 2025
Unprompted review
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Reply from Hellotickets

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que le guide et le conducteur ont contribué à rendre votre expérience agréable. Nous espérons vous revoir bientôt pour de nouvelles aventures avec Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Great tour!

I followed a super guide named Tristan, for Vox tours, and it's been fun, very interesting and even moving at times! I definitely suggest this tour (st chapelle conciergerie notre dame parvis)

5 April 2025
Unprompted review
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Reply from Hellotickets

Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez apprécié la visite guidée avec Tristan et que vous ayez trouvé l'expérience à la fois amusante, intéressante et émouvante. Nous espérons vous revoir bientôt pour de nouvelles aventures avec Hellotickets !

Rated 5 out of 5 stars

This tour was perfect

This tour was perfect, the guide Zahi Shaked will talk to you with all his passion for his job. Zahi is very friendly and he will be the best teacher ever for this trip to Dead Sea and Masada. The price is really fair for such a tour.

9 March 2025
Unprompted review
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Reply from Hellotickets

Thank you for your wonderful review, François! We're thrilled to hear that you had a perfect tour with Zahi Shaked. It's great to know that his passion and friendliness made your trip to the Dead Sea and Masada memorable. We hope to welcome you on another adventure soon!

Best regards,

Rated 5 out of 5 stars

Super excursion grâce au guide Oussama

23 February 2025
Unprompted review
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Reply from Hellotickets

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez passé une super excursion avec notre guide Oussama. Nous espérons vous revoir bientôt pour d'autres aventures inoubliables.

Elsa A.

Rated 1 out of 5 stars

Lack of customer service

I have booked and paid for tickets to a 6 nations rugby match in Rome in March via hello tickets. As part of this I am required to put in personnel details including date of birth and passport number. The drop down menu on the year of birth only goes to 1965 and I was born in 64. There is no way to input this directly. I have emailed numerous times , tried to ask via a bot and even tried on X to contact but have had no reply. I have no idea what to do and cannot believe my emails are being ignored. Terrible customer service . Very expensive tickets.

14 February 2025
Unprompted review
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Reply from Hellotickets

Bonjour Louise,

Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience.

Nous avons constaté que nos collègues ont répondu à toutes vos demandes aussi rapidement que possible par le biais de nos canaux de communication.

Nous restons à votre disposition pour toute question, il vous suffit de reprendre contact avec nous.

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

L'équipe Hellotickets.

Rated 4 out of 5 stars

CL tickets

It was good. It is however frustrating that they first send the tickets the Day before the match and you cant choose where you sit

11 February 2025
Unprompted review
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Reply from Hellotickets

Excellent !

Thank you for your review, we’re delighted that everything was perfect.

Best regards,

Victor L.

Rated 5 out of 5 stars

Perfect way to go from the airport to…

Perfect way to go from the airport to Venice

10 February 2025
Unprompted review
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Reply from Hellotickets

Bonjour Laurent,

Merci beaucoup pour votre avis positif ! Nous sommes ravis d'apprendre que vous avez trouvé le moyen parfait pour vous rendre de l'aéroport à Venise. Nous espérons vous revoir bientôt pour d'autres aventures !

Cordialement,
Elsa A.

Rated 5 out of 5 stars

Site super fiable

Site super fiable. Places reçues en temps en heure. Impeccable

19 January 2025
Unprompted review
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Reply from Hellotickets

Excellent, Michael!

Merci pour votre avis, nous sommes ravis que tout se soit bien passé.

Cordialement!

Rated 5 out of 5 stars

Super parcours

Super parcours, super quartiers, de belles histoires de la ville de New York et un conteur, hors paire, Bryant Mancebo, excellent et plein d'humour, faites cette balade
Great course, great neighborhoods, beautiful stories of the city of New York and a storyteller, out of pair, Bryant Mancebo, excellent and full of humor, take this walk
Jcn

29 December 2024
Unprompted review
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Reply from Hellotickets

Est formidable,

Merci beaucoup pour vos mots.

Meilleures salutations de la part de toute l'équipe de Hellotickets.

Victor L.

Rated 1 out of 5 stars

Hellotickets is a rip off

Hellotickets is a rip off. They charged me 178 euros for a 59 euros ticket to see AC Milan-Roma game. Avoid by all means.

21 December 2024
Unprompted review
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Reply from Hellotickets

Hi Gael,

Thank you for giving us your opinion.

At Hellotickets we offer access to hundreds of tickets at the lowest prices. We put you in touch with dozens of suppliers in different countries and work hard to make sure you have the best possible experience before, during and after the purchase, and right up to the doors of the venue or start of the event. With this in mind, our commissions are even modest, and at the end of the day, that is what we receive for all this work.

We appreciate your time in leaving us a review.

Best regards,

The Hellotickets team.

Rated 5 out of 5 stars

A superb show

A superb show

18 December 2024
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Reply from Hellotickets

Fantastique Jean Luc,

Nous sommes ravis que vous ayez eu une excellente expérience.

L'équipe Hellotickets.

Victor L.

Rated 1 out of 5 stars

Do NOT use this service

Do NOT use this service.
I bought tickets for an event, payment done but no tickets immediately. Support told me tickets can arrive a bit before event. I waited till the event started but no ticket, no phone support only email. After many email they tried to offer me other possibilities very cheaper than I paid but they didn't send to me tickets for what I paid. At the end, no tickets, event had not beed attened and day wasted, they probably sold in overbooking and I had to open a claim with my credit card company.
Avoid from them, they are not serious. I found their prices are not the best and in my case there are other solutions cheaper and more professional.

15 December 2024
Unprompted review
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Reply from Hellotickets

Hello Paolo,

We regret to inform you that this cancellation has been made by the organization of your show and therefore outside HT.

We are sorry that the replacement options that we have been able to offer you have not been to your liking, for which we have proceeded to refund your purchase.

We are sorry you had a bad experience.

Best regards,

Rated 1 out of 5 stars

DO NOT USE !!!!!!! All tickets for sale as we speak are possibly not what they say they are described!!!!

4 Months ago I booked 3 day passes for the F1 Grand Prix in las vegas for this weekend (21st Nov) for my sons graduation and my father in laws 70th birthday , these tickets clearly says that they include entry as you would expect from a 3 day pass, for 3 days, after buying these tickets I booked flights hotels and transfers, everything!!!!, THEN 6 days before the event and 3 days before our flights HELLOTICKETS tell me my 3 DAY PASSES are only valid for 1 day, the practice day on the Thursday, “DUE TO A TECHNICAL ERROR” so an error that wasn’t spotted by the company for 4 months and have given me less than 3 days to sort something, numerous emails pleading them to call me so this once in a lifetime opportunity for my family doesn't end in disaster, the latest offers they have given me is a refund or a partial refund, or a percentage of future bookings, I would be disappointed if the event was at the end of my road but when you have done everything correct, booked the correct tickets, to be told its someone else's error but we cant give you what you’ve paid for, instead now the fees alone on the tickets if i were to book now are over £500 and a total price of £2500 because how late in the day it is, how does selling a ticket with 3 day pass written on it not cover you for 3 days and then when the company accepts the error is on their part and still won’t help you even provide race day tickets which the original tickets should of covered me for and more, I hope your ashamed of yourselves at hellotickets ruining a families only chance to not only get over to the US but even think about affording entry to something like the F1 grand prix, how can anyone use this company after my experIence, as every ticket that is currently on sale through this ticket provider could be bought for what you think it is and correctly worded, yet 6 days before they can that no its usnt for that its for something else, what kind of company does that, if you buy something and its not what it is described by them, then why would you use them, DO NOT USE THIS COMPANY !!!!

18 November 2024
Unprompted review
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Reply from Hellotickets

Hello,

First of all, we would like to apologise once again for the error that has occurred and which has prevented us from providing you with the tickets you requested.

As we specify in the help section of our website, the only thing we can do in these cases is to refund the amount of your purchase. However from Hellotickets we have provided you with the only possible options to try to make this bad experience as less harmful as possible so you could choose the one you prefer.

We are sorry you had a bad experience.

Regards,

The Hellotickets team.

Rated 5 out of 5 stars

I can’t recommend Hellotickets enough

I can’t recommend Hellotickets enough! Not only do they offer fantastic activities, but their customer service is truly exceptional. As a tour leader, I faced an emergency with one of my clients, and Angela P. went above and beyond to assist me. Her kindness and professionalism were outstanding. Thanks again, and I’ll definitely be booking another experience soon!

21 September 2024
Unprompted review
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Reply from Hellotickets

Hello Giuliana,

Wow! 😊️

We're thrilled that everything went so smoothly and you were so satisfied! Thank you so much for sharing your experience.

Best regards,

Rated 1 out of 5 stars

This is the most unreliable company I…

This is the most unreliable company I ve ever ran into I booked a tour from nice france to cannes antibez they charged my credit card sent me an email confirming they will be there the next day 10 minutes before the pick up they send me an email my tour is cancelled not enough people why didn't you tell me that a day in advance???? I could have made alternative plans ruined my vacation stay away from this company!!!

29 August 2024
Unprompted review
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Reply from Hellotickets

Hi Joe,

We regret to inform you that this cancellation has been made by the local organizer of the activity.

As we specify in the help section of our website, the only thing we can do in these cases is to refund the amount of your purchase. However from Hellotickets we have also proceeded to have a commercial gesture with you to alleviate some of your dissatisfaction.

We are sorry you had a bad experience.

Best regards,

Victor L.

Rated 5 out of 5 stars

Visite du colisee

Visite du colisee , forum romain et mont palatin avec super guide jean baptiste de crown tours
Parfait, clair, très intéressant !
Top que du positif! Merci au guide qui était excellent !!

1 August 2024
Unprompted review
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Reply from Hellotickets

Bonjour Benoit

Nous tenons à vous remercier chaleureusement pour vos mots. Ils nous donnent de l'énergie pour continuer à travailler et à nous améliorer jour après jour. Nous sommes très heureux que votre expérience ait été positive, merci beaucoup d'avoir pris quelques minutes pour la partager !

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Sofia

Rated 5 out of 5 stars

Excellent visit with Barbara

Excellent visit, booked easily at the lat minute. Great guide - Barbara - nice, pleasant, helpful and of course very knowledgeable. She made the visit lively and interesting, even during the long queues.

22 June 2024
Unprompted review
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Reply from Hellotickets

Bonjour Sophie

Nous tenons à vous remercier chaleureusement pour vos mots.

Ils nous donnent l'énergie nécessaire pour continuer à travailler et à nous améliorer jour après jour ;

Nous sommes très heureux que votre expérience ait été positive ;

Merci beaucoup d'avoir pris quelques minutes pour la partager !

Cordialement

Rated 5 out of 5 stars

Super visite!!!

Amanda était une guide extraordinaire!!!!

22 May 2024
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Reply from Hellotickets

France,

Au nom de l'équipe Hellotickets, nous tenons à vous remercier d'avoir pris le temps de partager votre expérience avec nous. Merci beaucoup :)

Salutations,

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