Usman was amazing patient and very professional. He came to my home 2 visits 1st time I didn’t have enough funds to cover charge I texted him 3 days later to have him come back and he came ahead of sc... See more
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Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
Contact info
120 2nd Street, 4th Floor , 94105, San Francisco, United States
- (844) 99-SUPER
- customerservice@hellosuper.com
- hellosuper.com
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The technician with his honest opinion…
The technician with his honest opinion made this a "good" experience. However, after using this home warranty three times (washer, dryer and fridge), I have found it in my better interest to cancel the warranty. The limited scope of repair is that driving force. I have ultimately had to change each of the three of the appliances I mentioned. So it makes no sense to have a tech come out for $125 to tell what the warranty company won't fix or replace. I have found it cheaper to DIY or just replace it.
They spend more time finding reasons not to cover you than to repair
I have had this service for 1 year, costing about $1,000.00. I have called them out several times for pool pump, dishwasher, stove and refrigerator. Each time they find some reason not to cover my issue. Most recently they said my freezer problem was due to rodents. I called Sub Zero for their tech who said that was not true, it was a plumbing issue. This Super Home Warranty is a terrible service, I have canceled my subscription and would never user them again. Even ChatGPT tells me they get mixed reviews but mostly neutral to negative. The Sub Zero tech said never to use them for higher end appliances as they send inexperienced techs out.
Phil was very polite and professional…
Phil was very polite and professional and he also gave me advice on the maintenance of my washer! I would highly recommend him for any appliance repair
Ben arrive on time,he did it fast,,good…
Ben arrive on time,he did it fast,,good job!
Great service, highly recommend!
Same day service was very unexpected joy. The rates were competitive. Best of all, Safi the technician was great. He diagnosed the problem quickly, provided the estimate, and was ready to roll. He was very personable. He did not seem to mind me looking over his shoulder and explained everything as he went along. All in all he is a great asset and representative for you.
Great Service Quick and Efficient
Ernesto showed up early in the appointment window, efficiently diagnosed the problem, fixed the problem quickly after approval of the quote, and left the work area clean.
The technician Jas9n was very kind and…
The technician Jas9n was very kind and knowledgeable about his job and my appliance. He provided information beyond my service visit and provided honest feedback and was very timely.
Antonio was great and communicated very…
Antonio was great and communicated very well on what he was doing to correct our issues. He took the extra time to clean under dryer while he had it torn apart. I would request him again and again.
Completed and pleased
I was pleased with my experience. Set up service was easy and fast and Max Appliance was great they got my dishwasher fixed and was on time, no complaints here.
Samuel was excellent and fast
Samuel was excellent and fast! Awesome Customer Service 👏🏾
Great attitude and Nice
Was on time and went to work checking out what the washer problem was. Found the problem and will return tomorrow with parts and fix it.
Phil was great
Phil was great! He was very fast friendly and knowledgeable.
Excellent work!
Real easy and simple
Real easy and simple, called them and they were out the next day. Ben was outstanding!!’
Awesome experience!!
Damir arrived a little late but let me…
Damir arrived a little late but let me know he got held up in another job and gave me his ETA. His service work was efficient and professional. I will definitely use this company again and highly recommend!!
Great service done quickly
Howard did a great job assess the problem and then quickly replacing rhe part needed for my washing machine. Now working like it used to!
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