hellosunflower.com Reviews 4

I ordered a coat in late December, which I received early January. The coat turned out to have a notable flaw – the lining was twisted 180 degrees inside the sleeve, making the arm get stuck when putting the coat on. I contacted the company, and was given a non-working promo code as ”compensation”. As I was, of course, not satisfied with this, I have tried to get in touch with them multiple times since, but have received no response, even though I can clearly see that they have opened my messages. And seven weeks later, the issue still isn’t solved. I advise against purchasing anything from this company – clothes are nice, but customer service really is the worst I have ever experienced.

Is there anyone responding at all to mail and calls or messages??? I made order over month ago, nothing arrived and no response to my enquiries!!!

Placed my order of 3 items on 26th of June. On 4th of July (8 days later) I still had not heard from them, so I sent them an email asking if my order had gone missing or if they were just busy. I get a reply after an hour (which is great) where they explain that they have an inventory error and that 2 of my items are no longer available.

What if I didn't send them an email? How can the warehouse not have notified them that the items were out of stock?

Then they offered to send me the 1 item they still have and of course they don't owe me anything, but honestly they could at least offer free shipping for my troubles, a discount code or something similar.

As of tonight 1 of the items is no longer listed on their website, the other is still listed as in stock in all sizes.

They have some cool clothing and I was looking forward to wearing it. I hope they can use this review to improve their business for any future customers.