Hellofuntoys Reviews 42

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

No shipping info given at initial checkout,and no further communication takes u to a secondary shipping company ,then goes through customs ,and then becomes a local shipping company or canada post or... See more

Rated 2 out of 5 stars

I tried to cancel my order very soon after placing it, because I changed my mind about needing the item (for personal reasons). Apparently it was too late. Subsequent emails to their customer service... See more

Rated 5 out of 5 stars

I bought a "double egg amber masturbator" from Hello Fun Toys and absolutely love it... Similar products advertised on Amazon at higher price and not as good as this one with 2 motors - vibrating and... See more

Company replied

Rated 1 out of 5 stars

GUARANTEED FAST DISCREET SHIPPING! After almost 2 weeks, the package still hasn't arrived. Can see it has only reached 2023-06-29 07:47 Luxembourg Airport Sorting Centre, Package data received. E... See more

Company replied

Company details

  1. Sex Toy Store

Written by the company

At hellofuntoys, we are changing the sex toy industry. Our aim is to educate people that orgasms are healthy and should be celebrated! Join us on our mission to change the stigma associated with male and female self-pleasure!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

42 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No shipping info given at initial checkout

No shipping info given at initial checkout,and no further communication takes u to a secondary shipping company ,then goes through customs ,and then becomes a local shipping company or canada post or us mail service! And if stolen like mine was cause was left in driveway and not my porch,it becomes a losing battle on PayPal!

26 December 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication and little concern

I tried to cancel my order very soon after placing it, because I changed my mind about needing the item (for personal reasons). Apparently it was too late. Subsequent emails to their customer service department were not very helpful, and after only a short time I received no reply at all to my updated query. Poor communication with little concern showed for my issue.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

I have bought too many sextoys at…

Don't buy from
Hallofuntoys!!!
I have bought too many sextoys at Hallofuntoys.

I've been very "unlucky" with the last 4 products, as the newest one worked for 2 minutes, it just didn't work anymore and the others have been running 10-16 minutes, and that just can't be right!! ( of course they have been charging) and I have really read the instruction manual more than once as I wanted to be sure that it was not me who did anything wrong. If you want to buy sex clothing - you should not buy from here because it is too expensive as it only works for a short time. I just put those dates on.

2025-06-15
2025-02-18
2024-08-15
2024-07-22

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Lightening fast response, & easy communicating with support.

A wonderful experience, with extremely helpful support that always responded to my questions in a few hours. The customer service was top notch, and items arrived fast and securely packaged and discreet in a box. Will purchase from again in the future.

2 March 2025
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Dear member,
Hello, thank you for your support, your satisfaction is our greatest motivation.
Hellofuntoys

Rated 5 out of 5 stars

Great product

Great product. Had it for a few months now and I find it one of the better products. I am quite pleased with this item.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

GREAT AFTER SALES SERVICE

GREAT AFTER SALES SERVICE.
Just send an email explaining the problem and they will help, unlike other online sites, which don't answer these guys are great.

31 August 2024
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Thank you very much for your review.

Rated 5 out of 5 stars

I was sceptical

I was sceptical, but after we had a defect we sent an email and it was resolved promptly. we received a new toy, just credits for the company Hello fun toys. trusted 10.0. thks

Sander and Mirjam from the Netherlands.

27 August 2024
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Thank you very much for your review.

Rated 1 out of 5 stars

Fraudulent website with false shipping…

Fraudulent website with false shipping to deceive users, he will win paypal disputes with false shipping information

1 August 2024
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Dear member,
Hello. If you have not received the package, please contact us. If the package is lost, we will unconditionally resend a new package. We are a regular online store and we will not deceive consumers in any way.
We hope you can contact us through this email to solve the problem.
support@hellofuntoys.com

Rated 4 out of 5 stars

This isn't a review but I believe it's…

This isn't a review but I believe it's relevant. I live on a fixed income and when I saw a product advertised at a certain priced I was quite interested. I had not seen it near that price anywhere. So my only way of knowing anything about Hellofuntoys was to do a google search and I trust trustpilot. The overwhelming response is favorable so I want to say I believe it's a reputable company that has earned my money.

27 July 2024
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Thank you very much for your recognition.

Rated 5 out of 5 stars

Truly Fantastic Masturbator from Hello Fun Toys

I bought a "double egg amber masturbator" from Hello Fun Toys and absolutely love it... Similar products advertised on Amazon at higher price and not as good as this one with 2 motors - vibrating and thrusting with many variations. It is amazing & so easy to clean. The greatest thing is that it works great for any penis size or "state" but I assure you, you won't stay un-erect for very long !

5 January 2024
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Dear customer,

Hello!

Thank you very much for your high praise and support for our products! We are happy to hear that you are satisfied with the Double Egg Amber Masturbator you purchased from Hello Fun Toys and that its functionality and design met your needs.

We attach great importance to every customer's feedback, and your compliments make us extremely happy. We will continue to work hard to provide more high-quality products and excellent services to ensure that every customer has the best experience.

If you have any questions or need further assistance, please feel free to contact our customer service team. We are always ready to support you.

Thank you again for your support and feedback!

wish you a happy life!

Sincerely,
Hellofuntoys™ Customer Service Team

Rated 1 out of 5 stars

I DO NOT RECOMMEND IT

CAUTION. The battery charges only for one use. And when you want to use it after three or four days. You have to charge it again a day before. I DO NOT RECOMMEND

20 March 2023
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Dear customer,

Hello!

Thank you very much for your feedback on Hellofuntoys™ products. We're sorry to hear that you're unhappy with your battery life.

Our vibrators are designed to provide multiple uses on a single charge, but we also understand that everyone’s frequency of use and needs are different. If you require longer use, we recommend ensuring the device is fully charged before each use to ensure optimal performance and experience.

We value your feedback and use it to improve our products. Your opinion is very important to us and we will work hard to improve to provide better products and services in the future.

If you have any additional questions or require further assistance, please feel free to contact our customer service team. We are always ready to support you.

Thank you for your understanding and support.

wish you a happy life!

Sincerely,
Hellofuntoys™ Customer Service Team

Rated 1 out of 5 stars

Right off the bat first time ordering…

Right off the bat first time ordering from this company and am already not happy. After I ordered I got a confirmation email and in that email it said I would get a tracking number when my item has shipped. According to their site my order was shipped but I was never provided with a tracking number. So I kindly sent their customer service an email with order number and letting them know I never got a tracking number for my order. I have yet to get a response or see my order show up. I'm at the point of disputing the charge as fraud. I had high hopes this company was legitimate but apparently not. Buyers beware. I wouldn't mind doing a lot more business with this company but as of now I'm not impressed. Hopefully my order shows up but the lack of a tracking number that was said I would be given and the lack of customer support I'm not very hopeful it will.

30 November 2023
Unprompted review
Hellofuntoys logo

Reply from Hellofuntoys

Dear customer,

Hello!

Thank you for your feedback about Hellofuntoys™, we value your opinion. First of all, we apologize for not receiving the tracking code email and for not responding to your questions in time.

Our system will automatically send an email containing the tracking code to the email address you provided after the package is shipped. If you don't see this email, we recommend that you check your spam folder, as sometimes emails may be miscategorized.

Regarding your issue about contacting us but not receiving a reply, we would like to explain that we respond to every email we receive. If our reply doesn't appear in your inbox, it may also be in your spam folder. If you have any questions, you can contact support@hellofuntoys.com directly and our customer service team will help you as soon as possible.

Please rest assured that Hellofuntoys™ is a legitimate company and we are committed to providing quality service to every customer. If you do not receive the package, please feel free to contact us via the above email address and we will verify the situation as soon as possible and reissue the package to you if necessary.

Thank you again for your understanding and support, if you have any other questions or need further assistance, please feel free to contact us.

wish you a happy life!

Sincerely,
Hellofuntoys™ Customer Service Team

Rated 5 out of 5 stars

I have purchased a product from…

I have purchased a product from hellofuntoys. The item arrived quick and hassle free. I am happy with the after sales team who were swift to respond to the emails sent to them.
I would purchase from this company again...

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Replacement and service experience

Great service team. Had a faulty product and they sent a replacement within a couple of day. Replacement was free.

Product is great.

10/10 would buy from them again

27 July 2023
Unprompted review

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