HelloFresh Danmark Reviews 16,028

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more

Company replied

Rated 4 out of 5 stars

Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more

Company replied

Rated 4 out of 5 stars

I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more

Company replied

Rated 3 out of 5 stars

The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. 
Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. 
Ingen bindings tid, du kan til hver en tid opsige dit abonnement.


Contact info

3.5

Average

TrustScore 3.5 out of 5

16K reviews

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Rated 1 out of 5 stars

Maden er SUPER

Maden er SUPER, men leveres ofte for sent 😞

22 June 2023
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hej Jesper

Tak fordi du tager dig tiden til at anmelde os. Jeg er ked af at læse, at dine måltidskasser ofte bliver leveret senere end planlagt, og undskylder for den ulejlighed dette har medført.

Vores leverandør planlægger ruterne så nøje som muligt, for at sikre at måltidskasserne ankommer til tiden. Det er bestemt ikke noget du kan forvente, men mindre forsinkelser kan forekomme på grund af faktorer der er uden for vores leverandørs kontrol, såsom lukkede veje eller trafikpropper.

Jeg kan forsikre dig om, at dette er noget vi tager meget alvorligt. Vi vil nøje overvåge hvad der er sket i samarbjede med vores leverandør, for at sikre at dette forhåbentligt ikke sker igen i fremtiden.

Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, så de kan hjælpe dig med det.

Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.

De bedste hilsner
Ebru / HelloFresh

Rated 5 out of 5 stars

Super lækker mad

Super lækker mad, god variation, god kvalitet😋

5 October 2023
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Reply from HelloFresh Danmark

Hej Martina

Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores nemme og smagsfulde opskrifter.

Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.

Tak fordi du deler din oplevelse med os.

De bedste hilsner
Ebru / HelloFresh

Rated 2 out of 5 stars

Haven't even gotten any boxes yet and…

Haven't even gotten any boxes yet and already several problems.
Technical issues with double subscription and then deletion of the wrong subscription which led to wrong meals gonna be delivered on the first box.
Then the promo code I first receive after making the account and the first order, I can't use since its only for new "interested" users. Promo sent from HelloFresh.
So can't wait until I get the actual box and see what new problems this may cause.
Did get some credit for the first mix-up with sub and wrong box.
All avoidable errors

19 October 2023
Unprompted review
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hej Christopher.

Jeg er ked af at læse, at den forkerte måltidskasse blev afbestilt af vores kundeservice team. Jeg er til gengæld glad for at høre, at du er blevet krediteret som en undskyldning for de fejl, som du har oplevet. Vi beklager dybt for ulejligheden.

Hvis du har opfølgende spørgsmål vedrørende dette kan du kontakte vores søde kundeservice team på +45 92 45 29 77, så vil de meget gerne hjælpe dig hurtigst muligt.

Tak fordi du deler din oplevelse med os.

Madglade hilsner
Merve // HelloFresh

Rated 2 out of 5 stars

When it works, it works.

When it works, it works. When it doesn't, it's a pain in the ass, surpassing doing your own groceries by a long shot.

When we first started getting HelloFresh delivered we received amazing produce, really fresh and great looking. Deliveries were on time and they always managed to put the box in front of our door.

Now, a year later, the vegetables are stale and we always receive a text message saying delivery is delayed 1.5 hours, 5 minutes before they were supposed to be there, mind you.

Ingredients are missing a lot of the time, which is the worst part, because then we have to go grocery shopping, which ruins the concept. We had a dish with fish, but the fish-sauce and lime was missing...

To sum up, when it works it works, but the longer we have had the subscription, the worse the experience has become and now we wouldn't recommend it to anyone and we have decided to cancel when we have found a decent replacement.

-Marc Toftum Co-owner of the account.

15 October 2023
Unprompted review
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hi Marc

Thank you for taking the time to review us. First of all, I would like to apologize for the problems you have encountered so far. The purpose of our service is to make everything easy and hassle-free, and I'm sorry that your customer journey with HelloFresh didn't go as planned. We are very disappointed by this as we put a lot of time and love into our meal boxes

This is definitely not the impression we want to leave. I understand how frustrating it must be to have to shop when you don't have everything you need to cook and apologize for the inconvenience this has caused you.

Our supplier plans the routes as carefully as possible to ensure that the meal boxes arrive on time. It is certainly not something you can expect, but minor delays may occur due to factors beyond our supplier's control, such as road closures or traffic jams.

I can assure you that this is something we take very seriously. We will closely monitor what has happened in collaboration with our supplier, to ensure that this hopefully does not happen again in the future.

If you haven't done so yet, please contact our lovely customer service team on +45 92 45 29 77 so they can report it and of course compensate you for the inconvenience. Would also like to investigate why this has happened again after everything went well in the beginning.

We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.

Best regards,
Ebru / HelloFresh

Rated 1 out of 5 stars

Hello fresh gives you no information…

Hello fresh gives you no information about upcoming deliveries before it's too late to cancel. Got contacted by their delivery service when it was already too late to make any changes to the delivery. I'm not home for the entire week... such a waste. Customer support is of no help. Absolute confidence tricks.

12 October 2023
Unprompted review
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Reply from HelloFresh Danmark

Hi Kristian

I am sorry to read that our customer service could not cancel your meal box. I can understand from the feedback you have received from our customer service that you have passed our deadline for canceling your meal box. All changes and cancellations must be made before the deadline, which for Saturday and Sunday deliveries is Tuesday at 23.59, for deliveries on Monday and Tuesday is Wednesday at 23.59, and for deliveries on Wednesday, Thursday and Friday, the deadline is Sunday at 23.59.
We complete all orders after the deadline for the upcoming delivery week so that we can best coordinate with our suppliers and ensure you get the freshest ingredients from them to your door, as well as reduce food waste as much as possible.
We inform about our deadline at registration, but understand that a weekly delivery does not work for everyone. That's why we offer the option to skip up to 5 weeks at a time, or to have a subscription plan with delivery every two or four weeks instead.
We apologize for any inconvenience, but unfortunately we cannot offer to cancel your meal box. If you have follow-up questions about this, you are always welcome to contact our team on phone +45 92 45 29 77, or via the chat on our website.
Thank you for sharing your experience and feedback with us.

Regards
// Your HelloFresh Team

Rated 2 out of 5 stars

Expensive and Worthless: HelloFresh's Rotten Ingredients and Lackluster Support

I am absolutely furious and beyond annoyed at the abysmal quality of HelloFresh deliveries I've received lately. I've been a customer, having ordered numerous HelloFresh boxes in the past, but the recent experiences have left me seething. The ingredients they sent were either rotten or damaged, and it's become a recurring nightmare.

I documented this nightmare with photos and lodged a complaint. In response, they had the audacity to offer me a mere 50 kroner discount coupon, which felt like an utter mockery. But it got worse. The next box they sent was a disaster – the salad and mixed leafy vegetables were drenched in water, emitting a putrid stench, and had transformed into a disgusting, rotten mess. I had no choice but to throw them away, and, mind you, I have video evidence of this culinary horror show.

When I tried reaching out to their customer service via the "Contact Us" option on their website, all I received was yet another 50 kroner coupon, that i funnily enough cant seem to use. They seem to think they can placate customers with these meager gestures, completely disregarding the fact that their service is exorbitantly priced, with additional delivery fees. It's simply unacceptable that the ingredients consistently arrive in such a deplorable state.

I acknowledge that I haven't always received spoiled ingredients. However, their approach to addressing these issues, as well as their system, leaves much to be desired. As a food service company, they should take these matters extremely seriously and resolve them promptly. What's most infuriating is the complete lack of follow-up after my initial complaint. Do they even care about the safety and well-being of their customers who might consume rotten and potentially harmful food?

I once held a positive opinion of this brand due to its premium nature, but those days are long gone. I expected a higher standard given the premium pricing, but evidently, they've fallen far short. Their constant stream of offers and discounts feels like a charade and does nothing to rectify the underlying issues.

To put things into perspective, it would cost me around 500-700 kroner per week to receive meals for just five days. I could easily purchase high-quality ingredients from online grocery delivery services for less and access pre-made, easy-to-follow recipes online. For me, bidding farewell to HelloFresh seems like the only logical choice.

Furthermore, as a service targeting expats and the working class in Europe, the absence of an English-language website is a major inconvenience, and I find it highly frustrating. Using their app without English support is nothing short of a nightmare. They ought to address this issue as well, but it's clear they have little regard for their customers' convenience and satisfaction.

12 October 2023
Unprompted review
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hi Joydeep.

Thanks for leaving a review. We really appreciate all of your feedback.

It’s such a shame to read that you received rotten ingredients, this is simply unacceptable and we apologize. As a company, this is never our intention and we can assure you this is not the norm. We work extremely hard with our suppliers and couriers to ensure all our produce is as fresh as possible when it is delivered to your door. This includes keeping the protein and dairy products chilled during transit and storing ingredients in our temperature-controlled facility before sending them out.

It’s imperative for us to get as much information about the issue as possible, so we can feed this back to our Product team here. Then they can bring this up directly with our supplier and make sure this doesn’t happen again. Please reach out to us on +45 92 45 29 77, if this has not already been reported via our Customer Care team. It is important to emphasize that we offer an option to choose English before the conversation starts.

We look forward to hearing from you soon and rectifying these problems.

Merve // HelloFresh

Rated 5 out of 5 stars

Nem og god mad

7 May 2023
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Reply from HelloFresh Danmark

Hej Lea

Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores nemme og gode opskrifter.

Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.

Tak fordi du deler din oplevelse med os.

De bedste hilsner
Ebru / HelloFresh

Rated 4 out of 5 stars

Super god mad

26 September 2023
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Reply from HelloFresh Danmark

Hej Jane.

Det er skønt at høre, at maden er super god! Vi glæder os til fortsat at levere hos dig.

Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚

Madglade hilsner
Merve // HelloFresh

Rated 1 out of 5 stars

Disappointing - Bad quality, Terrible customer support.

Disappointing. After being a customer for more than a year and receiving a total of 55 packages according to the app, I am considering different options for my family. Reasons:

-Decrease in choosing options. They keep introducing more plates inside different categories that require additional payment. They use to have a better variety and more options.

-Decrease in quality and amount of product. I can see a clear downsize in their products delivered, smaller packages, less quantity.

-Huge logistics problems - I had my package delivered to somebody else in my area. When I contacted the support, they gave me directions to go and recover my package and my food from somebody else’s house? - Obviously, it was impossible to track down. The support received was completely hopeless, rude and inefficient both from HelloFresh and Gordon Delivery’s side. When I spoke with support about a solution, they refused to send another package (with food that I choose in advance for meal prep), gave a refund and said “we concluded the investigation”. After a lot of fighting, they gave me a 40 DKK voucher that I could not apply to my account in the end.

Personally, I would look elsewhere. They had a great service and a nice idea in the beginning. I recommended them vastly in my office, and I will make sure to inform everybody I referred about the kind of service they provide.

UPDATE (17/10): A HelloFresh representative asked me to reach out to a support email to “help us” with this case. After numerous emails, it has been 2 weeks without any reply from hej/info or social.hellofresh emails. Totally ignored as a customer. You can definitely see the kind of service they provide!

30 September 2023
Unprompted review
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Reply from HelloFresh Danmark

Hi A. Rizo

I'm sorry to hear that you had som many problems. We always try to help you the best way possible, and I am sorry that you have experienced missing ingredients and bad quality ingredients in your meal box. Please reach out to me on social.hellofresh@hellofresh.dk, as I would very much like to assist you. We hope you give us another chance.

Kind regards,
Jasmina / Your HelloFresh Team.

Rated 1 out of 5 stars

Shady Marketing tactics

Shady Marketing tactics, requested a refund, they offered me store credit, i said no, they gave me store credit and closed the chat

2 October 2023
Unprompted review
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Reply from HelloFresh Danmark

Hi Lasse

I'm sorry to hear this. I would like to see into this, and help you.

Can you please contact us on our email address - social.hellofresh@hellofresh.dk, so I can se what happened and help you out.

Kind regards,
Jasmina//HelloFresh Team

Rated 1 out of 5 stars

Unreasonable term - not possible to cancel a delivery

If I can give it a zero I would. I signed up because I got a code for a free trial. However, I wasn't able to put in the code until I have put in my payment information.

Then it automatically created an order and I couldn't cancel it! I immediately cancel the subscription (sign up to cancel took less than 5 minutes).

Tried to call customer service and it was closed. There's no email address where you can you to. I had to wait until today to chat with them and fortunately they were able to cancel it because it's within the deadline. I guess I should be happy that I made this mistake during a weekend.

They said when I sign up the first box is ordered automatically and I am supposed to buy it?! What kind of term is that?

Buyer beware.

Update: Got a canned reply. They don't even bother looking at the issue - the issue I had was after signing up I had no way to cancel the delivery. Basically, you are forced to buy the first box after you sign up unless you chat with the customer service (I only use chat to keep a paper trail) as soon as possible.

30 September 2023
Unprompted review
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hi

Thank you for taking the time to review us. I am sorry that you have come to create a subscription and could not redeem your discount code when creating it. However, I am glad that our nice customer service team could help you.

HelloFresh is a subscription service that means you automatically receive a delivery every week after you sign up. The system places an order for you in advance, which you yourself are responsible for controlling or changing. I am sorry that it was not clear enough and caused confusion. We are proud to call ourselves a flexible subscription service, i.e. we have no commitment period or requirements for purchase, and you can choose your deliveries yourself to ensure that we fit into your everyday life. The only thing you have to remember is that our deadlines for all changes and cancellations are Tuesday evening at 23.59 for deliveries Saturday-Sunday, Wednesday evening at 23:59 for deliveries Monday-Tuesday and Sunday evening at 23.59 for deliveries Wednesday-Friday. We in customer service can help you until 22 Tuesday, Wednesday and Sunday evenings!

The payment is made every week after your deadline, either on Monday, Tuesday or Thursday morning. Please note that only us in customer service can delete your first order, which is also described under our terms and conditions.

If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, facebook messenger or via the chat from your account, who will be happy to help you.

Thank you for sharing your experience with us.

Best,
Ebru / HelloFresh

Rated 2 out of 5 stars

A Frustrating Experience

I had high hopes when I decided to try HelloFresh, but my experience has been far from satisfactory, leading me to give it only 2 stars. The app design is not user-friendly and navigating through it is a confusing ordeal. I found it difficult to manage my orders and cancel recurrent extra items that I only wanted to try once, but the app seemed to have a mind of its own, delivering me food I didn’t ask for.

To make matters worse, the customer service was extremely unhelpful. I contacted them to remove an unwanted order five days before the delivery date, but they flatly refused. This lack of flexibility and understanding from the customer care team was very disappointing. We follow a pescatarian diet, and receiving unwanted items meant we had no choice but to throw them away, which felt like a complete waste.

The overall experience has been frustrating, with the app causing more problems than solutions and the customer service being of no help. I expected a smooth and convenient service from such a well-known company, but instead, I was left dealing with unwanted deliveries and an uncooperative customer care team. I hope HelloFresh takes customer feedback seriously and makes necessary improvements to their app and customer service. Until then, I cannot recommend their service.

28 September 2023
Unprompted review
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hej Daniel.

Jeg er ked af at læse, at vores app ikke har været brugervenligt, og at du har været utilfreds med, at vores kundeservice team ikke kunne afbestille din måltidskasse efter deadline.

Alle ændringer og afbestillinger skal foretages inden deadline, som for leveringer lørdag og søndag er tirsdag kl. 23.59, for leveringer mandag og tirsdag er onsdag kl. 23.59, og for leveringer onsdag, torsdag og fredag er deadline søndag kl. 23.59.

Vi gennemfører alle ordrer efter deadline for den kommende leveringsuge, så vi bedst kan koordinere med vores leverandører, og sikre dig de mest friske ingredienser fra dem, til din dør, samt reducere madspild så meget som muligt.

Vi informerer om vores deadline ved registrering, men forstår at en ugentlig levering ikke fungerer for alle. Derfor tilbyder vi muligheden for at springe op til 5 uger over ad gangen, eller at have en abonnements plan med levering hver anden eller fjerde uge i stedet.

Vi beklager for enhver ulejlighed, men desværre kan vi ikke tilbyde at afbestille din måltidskasse. Hvis du har opfølgende spørgsmål til dette, er du altid velkommen til at kontakte vores team på telefon +45 92 45 29 77, eller via chatten på vores hjemmeside.

Tak fordi du deler din oplevelse og feedback med os.

Madglade hilsner
Merve // HelloFresh

Rated 2 out of 5 stars

Missing ingredients and recipes

Ordered something two times, and always something is missing, either an ingredient or a recipe.

20 September 2023
Unprompted review
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Reply from HelloFresh Danmark

Hej Tomislav.

Vi er kede af at høre, at du manglede ingredienser i din måltidskasse. Vi lægger meget tid og kærlighed i vores måltidskasser, for at undgå fejl som disse, og vi undersøger gerne hvad der kan være sket.

Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.

Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.

Madglade hilsner
Merve // HelloFresh

Rated 5 out of 5 stars
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hej Dorte

Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at i er glade for vores gode koncept.

Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.

Tak fordi du deler din oplevelse med os.

De bedste hilsner
Ebru / HelloFresh

Rated 5 out of 5 stars
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hej Mette.

Mange tak for 5 stjerner! Vi er glade for at aflaste din travle hverdag ved at spare dig for at tage stilling til planlægning af mad og indkøb. Vi glæder os til fortsat at levere hos dig.

Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚

Madglade hilsner
Merve // HelloFresh

Rated 1 out of 5 stars

My danish girlfriend ordered from…

My danish girlfriend ordered from hello fresh pack, missing ingridients like eggs,2 potatoes to feed 2 people is absolutely absurd, never ever again order from website , really disapointed , for needed ingridients i have used extra 30 min go for shoping and spend extra money on that what supose to be in pack😊

3 September 2023
Unprompted review
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Reply from HelloFresh Danmark

Hello Nerijus,

Thanks for your sharing your thoughts!

I apologize, that not all the ingredients you needed was packed in your meal box. It is utmost important, that we deliver your box without deficiency so that you can enjoy your meal with your family. I am sorry, that wasn't the case previously.

We do not pack egg in your delivery, as it is regarded basic item which we expect to be present at your homes in advance. This is informed at the bottom of the recipe card.

Feel free to reach out to our customer service, through phone on +45 92 45 29 77, Messenger (Facebook), or via the chat from your HelloFresh profile, so that they can help you on this case, and give you compensation for the missing items.

Kind regards
Rukiye// HelloFresh DK

Rated 1 out of 5 stars

Never again!!!!

Never again!!!!
Got the wrong items delivered, contacted customer service and all the solution I got was that there is nothing to be done. I specifically choose the meals with my boyfriend (even added 1 extra which is not topical for my subscription plan) but ended up receiving 4 other completely random meals. Therefore I am now stuck with 4 meals I cannot/won’t eat and Hello Fresh would do nothing about it as in their system everything looks fine.

2 September 2023
Unprompted review
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Reply from HelloFresh Danmark

Hello Ana

Thanks for your feedback!

I am really sorry, that you have received meals which you didnt select yourself. It is utmost important, that your meals box is delivered to you as expected, so that we can leave a good impression.

We want to investigate the issue further, so feel free to reach out to me through social.hellofresh@hellofresh.dk

Kind regards
Rukiye// HelloFresh DK

Rated 4 out of 5 stars

Generally good

The recipes are nice and so are the ingredients most of the time. But sometimes something is missing, like a the ginger or the carrot is tiny. It isn't too bad as I have some ingredients of my own I can use.

13 July 2023
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hello Anne

Thank you for the positive feedback!

I apologize that we have failed to pack some of the items, but it is great to hear, that you handled this issue somehow. We put big emphasis and care on our mealboxes, so it saddens us whenever there is a mistake.

You are more than welcome to get in touch with us, so that we can take care of the problem, and honour a compensation for the issues which you have experienced. You can either call us on +45 92 45 29 77, or text us through Messenger (Facebook) or the chatten from your HelloFresh account.

Kind Regards 💜
Rukiye from HelloFresh DK

Rated 1 out of 5 stars

I have attempted delivery twice now

I have attempted delivery twice now, and unfortunately, there have been some challenges. During the first delivery attempt, I was told that the address couldn't be located. Interestingly, the delivery courier was reportedly just outside, and they mentioned not having the package to deliver. Consequently, they informed me that the delivery would need to be rescheduled for the following week. I accommodated this change, but regrettably, the rescheduled delivery did not happen rarther the same box was delivered 3 days later. Additionally, the product that was intended to be delivered on Monday was no longer as fresh now being thursday, which was disappointing and somewhat wasteful.

For the second attempt, I was informed that the delivery had taken place, but in reality, the package was not received. I must commend the phone customer service team for their prompt and courteous assistance. They genuinely tried to resolve the issues at hand. However, it seems that there might be a disconnect in the control over the final leg of the delivery process. From a customer's standpoint, this aspect does raise questions about the overall use

21 August 2023
Unprompted review
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hej Theis.

Jeg er utrolig ked af at læse, at du har oplevet leveringsproblemer med to leveringer. Din oplevelse afspejler bestemt ikke vores standard. Vi beklager dybt for ulejligheden.

Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.

Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.

Madglade hilsner
Merve // HelloFresh

Rated 1 out of 5 stars

Svær at opsige..!

16 August 2023
Unprompted review
HelloFresh Danmark logo

Reply from HelloFresh Danmark

Hej Claus.

Vi er kede af at høre, at du har oplevet problemer med at opsige dit abonnement. I øjeblikket er det desværre ikke muligt at opsige abonnement via app. Det kan dog nemt gøres på vores hjemmeside. Vi beklager meget, hvis det ikke har været tydelig nok.

Sådan afslutter du dit abonnement på vores hjemmeside:
1. Log ind på din HelloFresh-konto
2. Klik på dit navn i øvre højre hjørne - vælg 'kontoindstillinger'
3. Scroll ned - klik på 'afslut abonnement' længst nede
4. Bekræft at du ønsker at afslutte ved at klikke 'afslut alligevel'
5. Du får en bekræftelse på at abonnementet er afsluttet - klik 'luk' for at bekræfte
6. Vi sender dig en mail med en bekræftelse på din opsigelse

Du må du meget gerne kontakte vores søde kundeservice team på +45 92 45 29 77, hvis du ønsker at vi opsiger det for dig.

Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.

Madglade hilsner
Merve // HelloFresh

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