Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more
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Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more
Company replied
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more
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Company details
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
106K reviews
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Poor Customer Service and Unwanted Charge
On Saturday, I wanted to check the menu and the prices of the meal boxes. Unfortunately, I was required to provide my card details. On Sunday morning, I discovered that money had already been charged from my account, even though I had never clearly confirmed or authorized the transaction. I immediately contacted customer service to cancel the order, but I was told it was too late. I asked several times for the order to be canceled and for a refund, but unfortunately no action was taken.On Monday, I received a box with vegetarian meals that had been selected automatically, not by me. Please do not claim that customers can view everything without registering and providing card details, because this is simply not true. Your customer service was completely unhelpful.
10 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Anna,
Thank you for taking time to leave a review. We apologise if there was any confusion at sign-up as we aim to make the process as clear and as easy as possible. To browse the menu, all meals can be viewed on the 'Our Recipes' tab at the top of our home page or by following this link: https://www.hellofresh.co.uk/menus/. Putting in payment details is part of the sign-up process, so this is not necessary for only viewing our recipes.
As your first order is confirmed at checkout, there should've been a pop-up window after cancelling your subscription to inform you that your first order will still arrive and to contact our Customer Care Team. We're sorry if this was missed in this instance.
Please try get in touch with our Customer Care team again so we can make it right by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you!
Dora
Great when everything is delivered
Great when everything is delivered, we get free desserts for life but received none so far, even after ticking them off, veg is at its end of life and sell by dates run out in 3 days so DOESN’T last the week .
2 May 2026
Reply from HelloFresh UK
Dear Dave,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Just the most perfect solution
When we started I didn’t think I’d carry on with the subscription after the discount period. Wrong. It’s such good value. The meals are great. The variety is exceptional and it means we have variety in our weekly meals. The best thing for me is that I don’t have to do the meal planning and shopping and then all the cooking. I just pick the meals, shopping is done and I enjoy the cooking. The portion size were another worry as I have a man with a big appetite and mine isn’t small! There is usually food left over. No problem with there not being enough. Finally, I like the fact that there is no waste. None at all. If you need parsley you get just enough. You don’t pay £1.50 for parsley half to be thrown or at best thrown in the freezer never to be used. I don’t have to buy a bottle of this or that to stay unused in the cupboard. Perfect! We LOVE Hello Fresh.
6 January 2026
Reply from HelloFresh UK
Dear Mrs Alf,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Dora
Great quality food
Great quality food, easy to make recipes and helps me to eat proper meals when dealing with an extremely busy day.
3 January 2026
Reply from HelloFresh UK
Dear Rebekah,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Dora
The portion sizes are great
The portion sizes are great, easy to follow recipe cards are included. Learned new and quick ways to cook things. Occasionally items are missing and sometimes discount codes don't work
1 May 2026
Reply from HelloFresh UK
Hi Claire,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Best,
Natasa
Disappointing 1st experience
I had pre-ordered my first delivery to come on 11th May 2026 and got a message saying it wasnt going to get delivered that day as there had been an issue. I contacted them via livechat and was assured my box was still going to get delivered that day...but it didnt. A day later and the delivery arrived but the spinach is all mushed (not squashed) and one of the potatoes were completely rotten and the liquid had leaked on to my other potatoes and the recipe cards.
7 May 2026
Reply from HelloFresh UK
Hi Gemma,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
Best,
Natasa
Food is great
Food is great, great recipe instructions delivery could be better, boxes never arrive within the original time slots given, usually hours after.
6 May 2026
Reply from HelloFresh UK
Hello Mrs. McConnel,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Best,
Natasa
I paused my delivery but continued to…
I paused my delivery but continued to get it. Disappointed. Also my potatoes were quite black on the inside
11 April 2026
Reply from HelloFresh UK
Dear Jolene,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Natasa
Cold calling
Had somebody cold call my home by knocking on my door recently touting for business. I thought this practice had been outlawed. I didnt appreciate it, that is if the person was genuine.
4 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Gwandao,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Mirjana
Ordering from this site since 6 months…
Ordering from this site since 6 months more or less. Products are fresh, add more meals with no potato’s or rice! Was really happy overall, but in last order were missing ingredients, better main ingredients, pork lionsx2 and 21 day aged rump steakx2! Contacted customer service, received 22£ refund which is not sufficient, considering the cost of beef in particular. Basically we paid 45£ for veggies, spices and 1 bag of prawns.
27 August 2025
Reply from HelloFresh UK
Dear Zana,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Mirjana
I love meals but sometimes items are…
I love meals but sometimes items are missing or have been substituted which is really annoying. Also, it would be much more helpful if the ingredients per meal were all bagged up together. The aim of using HF is mainly to save time and lots of time would be saved if all items were either bagged together or labelled with the meal number.
17 February 2026
Reply from HelloFresh UK
Dear Vicky,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Mirjana
Reply from HelloFresh UK
Dear HW,
Thank you for taking the time to leave such a great review. 💚 We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Thank you for being our customer!
Mirjana
Not always fresh
Not always fresh. Some vegetables delivered were soggy whilst some had started to brown. That was on delivery so definitely not fresh. Would definitely recommend gousto instead
6 May 2026
Reply from HelloFresh UK
Dear Miss Hall,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Nika
Good quality ingredients and easy…
Good quality ingredients and easy instructions. Good value for money
6 May 2026
Reply from HelloFresh UK
Dear Annie,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Nika
Not as good as it was
Not as good as it was, short dates and not totally fresh veg. Used to be brilliant but not so much now. Delivery not brilliant either boxes damaged.
19 February 2026
Reply from HelloFresh UK
Dear customer,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Nika
Hello Fresh is a convenient vendor.
Hello Fresh is a fine service, you pay for the raw ingredients, and a little extra for delivery and the convenience of having things organised into recipes fotlr you. For me it is worth the cost, though with the economy being how it is, i get why it's not an option for most people. Most dishes i seem to get are such - a filler base of some form of carbs, and on top, equal parts of meat and vegetables. It is surprising how often a recipe includes sugar or something sweet in it. Good that I can remove it and get a healthier meal. I've been with them for months, and exchanging meal planning time for their service is worth it for me. Food comes on time, and mistakes almost never happen.
19 November 2025
Reply from HelloFresh UK
Dear Maxim,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Thank you for being our customer!
Nika
Quite expensive
Quite expensive.
I often end up missing ordering and lose out on my free dessert which is most annoying.
I’d like to have all the free options selectable together as it’s frustrating wading through meal choices that will cost extra when I don’t want to pay more.
It would be useful to pause deliveries for periods of time as you cannot skip weeks for many weeks at a time. Or able to skip more weeks.
16 January 2026
Reply from HelloFresh UK
Dear Diane,
Thank you for taking time to leave a review. We're genuinely sorry to hear that you're disappointed with the pricing of our boxes. We understand that it's important for our customers to feel they're getting value for their money.
The price of our boxes takes into consideration several factors that contribute to the overall service we provide. This includes the convenience of home delivery, our carefully curated menus prepared by our chefs, and our commitment to working with top-quality independent suppliers.
We offer different box sizes at varying prices to accommodate different needs and budgets. Additionally, you have the flexibility to adjust your delivery interval to bi-weekly or monthly if that suits you better.
Our boxes are designed to bring you all the necessary ingredients for a meal, along with recipe cards for added convenience.
Out of the 100+ recipes we offer monthly, only a few come with surcharges. These specialty meals often feature unique ingredients that are more challenging to source. We strive to provide a diverse range of options to cater to various preferences and dietary needs.
Aside from pausing/skipping weeks, if you know you won't be able to use the service for a long amount of time, you can always cancel your subscription and then reactivate when you wish to use it again. Please mind that any discount codes applied on the account are erased automatically when a subscription is cancelled. The deadline for changes and cancellations is always 5 days prior to the delivery date.
For any queries or feedback, please get in touch with our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Dora
Pretty useless
You have to input all your payment details before you can see what recipes are available. I decided that I didn’t really want any of them as a) I could make them easily myself or b) they weren’t suitable as my husband is diabetic. I emptied my cart and thought I’d cancelled but no I have a delivery I don’t want . I tried ringing but I was put through to someone obviously reading from a script . Asked to speak to a manager and was told it would take 48 hours before someone would ring me back ! Totally unacceptable.
12 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Jane,
Thank you for taking time to leave a review. We apologise if there was any confusion at sign-up as we aim to make the process as clear and as easy as possible. To browse the menu, all meals can be viewed on the 'Our Recipes' tab at the top of our home page or by following this link: https://www.hellofresh.co.uk/menus/
As your first order is confirmed at checkout, there should've been a pop-up window after cancelling your subscription to inform you that your first order will still arrive and to contact our Customer Care Team. We're sorry this was missed in this instance.
Please get in touch with our Customer Care team so we can make it right by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Delivery was planned for Sunday and it…
Delivery was planned for Sunday and it didn't happen with no notification from HelloFrash team, I only found out when I called them later in the evening trying to understand where the pack was. The delivery was arranged in the end for the following day with a new box, but it still caused disruption and last minute plans.
18 March 2026
Reply from HelloFresh UK
Dear Francesco,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Natasa
Hello fresh has given me inspiration…
Hello fresh has given me inspiration with cooking meals and encouraged me to try new foods, with all the family in mind.
1 August 2025
Reply from HelloFresh UK
Hi Sarah,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Best,
Natasa
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