The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.
Company replied
Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.
Company replied
Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more
Company replied
Company details
Written by the company
We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Free Shipping on orders $35+
Discrete Shipping & Billing
100% Satisfaction Guaranteed or Your Money Back
Contact info
Calabasas, United States
- hello@hellocake.com
- hellocake.com
3.8
Great
941 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made first time buyer feel comfortable!
Perfect customer service! They made me feel comfortable and judgement-free. All my questions were answered regarding TheStroker, and then the lube and toy cleaners I bought for it! I'm a first time buyer for this sort of thing, and I ABSOLUTELY LOVE TheStroker and the other items! Perfect investment for my new years resolution of taking care of my own sexual health. It's perfect for all of my 'me time' when not with my girl! Hiding it in plain sight is super easy, a tall toiletry bag fits everything in one place.
22 January 2026
Reply from Hello Cake
This make is so awesome! Thanks for a detailed review!
It didn't work for me at all...;(
This product did nothing for helping me. I feel like it is advertised as string and effective, but that was not my experience, sadly.
19 February 2026
Reply from Hello Cake
We are so sorry about this! Please be on the lookout for an email from our support team to see if we can help make things right.
Their shipments are on timGood stuff!e and the…
Their shipments are on time and the quality of the meds is good.
19 February 2026
Reply from Hello Cake
Thank you so much for your review! We're glad to hear you're having a good time!
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Somewhat of a good experience.
The ordering process was smooth. But then shipping process was inconsistent and delivered late. I liked the all the products I ordered except for the stroker lube. Just not thick or viscous enough for me at least.
27 January 2026
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
So-low is my favorite
So-low is my favorite. I’ve been using it 2 times a day since my marriage became sexless.
26 January 2026
Reply from Hello Cake
We are happy to be your favorite! Thank you so much for your review!
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Not received product yet
22 January 2026
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Signed me up for recurring shipments…
Signed me up for recurring shipments that I did not elect for myself.
22 January 2026
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. On our end we do not have the ability to add a subscription to an account. This can only be done at the time of individual sign up. Each purchase must select a one time order or a subscription option. Please be on the look out for a separate email from our team to continue assisting you.
I didn’t feel anything
20 January 2026
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Simple and easy
Simple and easy. Excellent product without the after effects. Highly recommend
23 December 2025
Reply from Hello Cake
This make us so happy! We are glad you're enjoying your item!
Reply from Hello Cake
This make us so happy! Thank you so much for your review!
Did nothing for me…
Just didn’t work for me. Will use til, they’re done. If anything changes. I’ll be sure to update.
30 December 2025
Reply from Hello Cake
Hi Sheda, We're so sorry to hear you didn't get the results you were looking for. You can reach out to your doctor in the "Messages" section of your dashboard to review the results you are currently seeing to see what they might recommend. We appreciate your feedback and we can be reached at any time at hello@hellocake.com if you need anything.
They honor their warranty no questions…
They honor their warranty no questions asked. Super legit.
29 December 2025
Reply from Hello Cake
Thank you so much for your review!
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Awful. They changed their product to a lesser/cheaper device. SAVE YOUR MONEY.
Awful. I had the original blue device and what they sent me was absolutely a different product and looks different. It doesn’t function at all the same as the blue one I still own. It’s simply the worst, no suction. Any positive review is most likely for the previous device. Submitted return request and haven’t heard back. I guess I’ll just have to tell all the women I know to stay far far far far away from this brand. If I could give 0 stars I would. $50 down the drain, please learn from this review and SAVE YOUR MONEY and go buy from a different brand who actually has good customer service.
30 December 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
I bought a device it worked and stopped…
I bought a device it worked and stopped working reached out to hello cake. I have multiple devices I use and are good products but once in a while you get a defective one. Submitted a request for replacement no issues a replacement was sent in the mail took couple weeks to arrive. Great customer service and care provided they stand behind their product and customer satisfaction is guaranteed.
29 December 2025
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
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