We booked Hellamaid for a standard house cleaning in Kitcheners before a busy work weeks. Walking into a fresh, tidy home felt amazing. Hannah and Lisa were polite, efficient, and didn't miss the smal... See more
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Review summary
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Reviews shaping this summary
Booked Hellamaid for a move-out cleaning in Kitchener apartment and the team was excellent. Sara and Beth tackled the oven and baseboards with no complaints, and we got our full deposit back. Easy to... See more
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We booked Hellamaid in Toronto for a standard clean before a busy work week. Walking into a fresh, tidy home felt amazing. Hannah and Lisa were polite, efficient, and didn’t miss the small details. Wo... See more
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Abir worked quickly and efficiently getting a lot done in 3 hours with fantastic results. I would recommend this company as they are easy and friendly to work with. Help scheduling and making changes... See more
Company details
Written by the company
Hellamaid is a top-rated house cleaning service in Canada, committed to making your home sparkle with convenience and peace of mind. With our easy online booking system and transparent, instant pricing, scheduling a cleaning has never been simpler. Our team of professional cleaners is friendly, fully insured, bonded, and undergoes thorough police background checks for your safety and comfort. Whether you need a one-time clean, regular upkeep, or a specialized service, Hellamaid is here to deliver quality you can trust. Experience the difference of a reliable, customer-focused cleaning service tailored to your needs.
Contact info
120 Ottawa Street N, Unit 213, N2H 3K5, Kitchener, Canada
- 1-888-477-6243
- weclean@hellamaid.com
- hellamaid.com
4.3
Excellent
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Wonderful experience for our parents’ home.
My partner and I contacted Hellamaid to clean my father’s residence in Toronto (Etobicoke area), and the whole experience was fantastic. Aisha and Camille were gentle, thorough, and extremely respectful of my dad. The home felt fresh and well cared for. Definitely recommend to anyone looking to take care of their older parents.
6 December 2025
Unprompted review
Reply from Hellamaid
Hi George, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Be Aware
The issue has already been resolved by Hellamaid in the form of a full refund, but I feel it's important for other potential customers to be aware.
We paid a stupid amount to have our house cleaned before a move. The results were pitiful at best. The company offered a partial refund or a re-"clean". We asked for a partial refund.
And then we asked again a week later.
And then again a week later.
And then we posted a negative review and the company suddenly replied to our emails offering a *full* refund if we removed that review.
So we are finally back where we started after (what felt like) months of back and forth with this company as they 1. didn't provide the service they promised and then 2. continually tried to avoid taking responsibility for that.
Anyway, as I said I just feel like it's important for others to be informed because people have a lot more important things to do than deal with this kind of BS.
26 October 2025
Unprompted review
Reply from Hellamaid
Hello,
Thank you for sharing your feedback. We take concerns like this seriously.
After reviewing our system, we cannot locate a booking that matches the name and situation described in your review.
Our records do show that when a concern is reported, we proactively offer either a re-clean or a refund and resolve matters quickly, which in this case shows a full refund was issued.
We would genuinely like to investigate this further. Please contact us directly so we can look into this properly:
📧 info@hellamaid.com
📞 1-888-477-6243
Please include your booking name, address, or invoice number so we can assist you.
We stand by our work and our fairness, and we’re always open to resolving real issues professionally and transparently.
Hellamaid Support Team
Such a relief to come home to clean.
We booked Hellamaid in Toronto for a standard clean before a busy work week. Walking into a fresh, tidy home felt amazing. Hannah and Lisa were polite, efficient, and didn’t miss the small details. Would definitely recommend.
4 November 2025
Unprompted review
Reply from Hellamaid
Thank you for your kind review Judith! We’re so happy to hear you were happy with our cleaning service in Toronto. Our professional cleaning team always aims to make homes feel fresh and stress free. We look forward to helping you again soon! - Hellamaid 💛
Great experience working with this…
Great experience working with this company, cleaners Sarah and Melinda were friendly and detailed, they were also accommodating with my open birds, highly recommend hellamaid to anyone looking to save time and keep their home staying clean, KM.
24 January 2025
Unprompted review
Reply from Hellamaid
Hi Kam, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
What a relief!
As a mom of 3, I really needed some help with the big deep cleaning stuff in my house. Hellamaid was able to book me in quickly and send a team over within a few days. The girls were lovely and did a fantastic job! We will definitely be booking again!
8 November 2024
Unprompted review
Reply from Hellamaid
Thank you for your amazing review, Hannah! We’re so glad we could help with the deep cleaning and make things a little easier for you as a busy mom of three.
It’s wonderful to hear that our team was not only quick to schedule but also did a fantastic job. We’re thrilled that you found the service helpful, and we can’t wait to clean for you again soon. Thank you for trusting Hellamaid! 💛 - Hellamaid
Great cleaning service
Great cleaning service; the two cleaners were punctual and paid close attention to detail. We originally booked a one time deep clean but now we have signed up for a monthly service!
31 October 2024
Unprompted review
Reply from Hellamaid
Thank you so much for your kind review, Lorna! We’re thrilled to hear that our cleaners were punctual and paid close attention to detail during your deep clean.
It’s wonderful to know that you enjoyed the service so much that you’ve decided to sign up for monthly cleanings. We’re excited to keep providing you with a fresh, spotless space every month. Thank you for choosing Hellamaid, and we look forward to serving you again soon! 💛 - Hellamaid
Not very professional
I originally got them to clean our house. It was 2 cleaners for 4 hours. they left after 2 hours. terrible job. I got a partial refund.
I then booked them for a cleaning on October 8 for November 22 to start between 11-12 o'clock.
I was told they would send their best cleaners and I was offered a discount.
Two days I was informed without my consent the time was changed to 2-3 o'clock.
Not very professional. I cancelled the cleaning and never heard from them even thou I send a email complain .
18 November 2024
Unprompted review
Reply from Hellamaid
Hello Gordon, we’re very sorry to hear about your experience and deeply regret that we did not meet your expectations. Providing professional and reliable service is extremely important to us, and it’s clear we fell short in this instance.
After receiving your concerns, we made multiple attempts to reach out, including leaving a voicemail and sending an email to address the issue and make things right. Unfortunately, we didn’t hear back from you.
We’d still love the opportunity to resolve this and ensure your concerns are addressed. Please feel free to contact us directly at 226-770-3200 or weclean@hellamaid.com, and we’ll do everything we can to make this right.
Thank you for your feedback, and we hope to hear from you soon.
Promised 3 cleaners for 4 bours
Promised 3 cleaners for 4 bours
2 showed up .
One cleaner left right after coming.
The one lone cleaner stayed for 6 hours.
The cleaning was not satisfactory.
I payed extra for a extra duty cleaning.
The floor needed vacuuming after they left.
The kitchen countertopnhad stains as did the fridge door.
The cupboards doors were left dirty and stained.
The baseboards and doors were also left dirty.
The whole job was unprofessional and way overpriced forcwhat was done.
I do not recommend this service as it does not come close to delivering their promised service.
21 October 2024
Unprompted review
Reply from Hellamaid
Hi Michael,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We have been in correspondence with Ashley and took steps to address the situation. We provided a 50% reimbursement and issued a $150 gift voucher for future services as part of our commitment to making this right.
Our goal is to always deliver professional, reliable service, and we regret that we didn’t meet those expectations on this occasion. Your comments have been shared with our team as a learning experience to improve our standards and ensure we deliver the quality we promise.
If you or Ashley have any further questions or concerns, please feel free to reach out. We're here to help and hope to have the chance to regain your trust in the future.
Warm regards,
The Hellamaid Team
1-888-477-6243
info@hellamaid.com
Impressive
Highly impressed with Hellamaid! The team was professional, thorough, and left my home spotless. From booking to completion, the process was seamless and efficient. The cleaners paid attention to every detail and used high-quality products. It’s clear they take pride in their work. I would definitely recommend Hellamaid to anyone looking for reliable and top-notch cleaning services!
31 July 2024
Unprompted review
Reply from Hellamaid
Hi Sarim, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Jennifer did a wonderful job cleaning…
Jennifer did a wonderful job cleaning our upstairs bathroom. I highly recommend Jennifer as well as Hellamaid for helping clean our home. I started as a one time client, and I recently moved to monthly. You can expect wonderful things from this company, they're on to something <3
1 April 2024
Unprompted review
Reply from Hellamaid
Hi Jody, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Excellent cleaning service backed by a…
Excellent cleaning service backed by a wonderful management team. Thank you Hellamaid!
27 March 2023
Unprompted review
Reply from Hellamaid
Hi Jake, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Enjoyed the online booking, loved our cleaners!
I hired Hellamaid to clean our bungalow in St.Catharines this week. Jasmine and Sandra did an excellent job cleaning the bathroom and kitchen floors. I also love the shine on our granite kitchen countertop! Thank you Hellamaid for a lovely service. I enjoyed the cleaning as much as I enjoyed the online booking experience on your website.
Much love, and happy holidays to you and your loved ones,
- Shirley Burton
21 December 2021
Unprompted review
Reply from Hellamaid
Hi Shirley, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
I hired Hellamaid to clean my home in…
I hired Hellamaid to clean my home in St.Catharines. Cleaners were Ligia and Erika and were were very polite and thorough. Online booking was also very easy. Recommended the service to my friends
15 September 2021
Unprompted review
Reply from Hellamaid
Hi Jasdeep, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
I had a great experience
I had a great experience. My house went from dingy to sparkling in just three hours. Jennifer and Katie were respectful, efficient and I felt very comfortable with them in my home. I would highly recommend this service to others.
14 April 2021
Unprompted review
Reply from Hellamaid
Hi Luisa, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Excellent company
7 May 2020
Reply from Hellamaid
Hi Yolanda, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
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