Ordered 2 items. 1 was sent. 2 were charged. No response to all emails sent. Brand is constantly plugged. But service is shocking. Don’t be sucked in. Shocking customer service.
Company replied
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See what reviewers are saying
Highly recommended, I’ve brought a few items now not only for myself but my Wife and 7yr old son. The products are good quality and fit perfect for both casual and riding. Price is reasonable compar... See more
Very high quality products. Sizing and fit right for average / athletic build. Comfort/style/function 10/10 Fast delivery Some items on sale and good value Returning customer, will c... See more
Helfare are an excellent company. The website is simple to navigate, not fussy, its slick. Easy to order online and the sizing charts are very accurate. I live in NZ. What I ordered from Helfare... See more
Company details
Written by the company
Performance driven MTB apparel and casual wear.
Contact info
Unit 2D, MK45 4DD, Bedford, United Kingdom
- info@helfare.com
- helfare.com
4.0
Great
542 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loverly Loverly Kit
Timely delivery, great quality, brilliant service nice touch with the extra merch. Love the shirt it’s really well made and looks great.
5 January 2023
Fast delivery to Tasmania
Fast delivery to Tasmania, Australia. My son loved the stickers. Clothing items fitted perfectly.
4 January 2023
Amazing experience and love the quality…
Amazing experience and love the quality and fit of the clothing. Smashing it guys.
28 December 2022
Delayed delivery
Product delayed with postal strike, but I had a response to my enquiry within a day. Excellent
1 December 2022
So quick!!
So quick! Delivered quicker than stuff I bought the same day in Australia. Gear looks great.
Thanks Matt and crew. Can't wait to see hubbys face Xmas morning!
Have a great Xmas & exciting New Year.
1 December 2022
Great products Helfare!
My order arrived really quick despite the Royal Mail strikes.
Tee shirt and socks are great quality, and the fit is just right. Look forward to further purchases
1 December 2022
Reply from Helfare
Hi Matt,
Thanks for your review. We've just checked your order and can see that the delivery delay is due to current Royal Mail strikes that are completely out of our control. Your order was placed on the 24th and dispatched by us on the 24th.
We hope that it will be delivered tomorrow!
Many thanks,
Ben
Perfect birthday!!
Son very very happy with his helfarw birthday gifts!! Should have seen his face. Apparently both were ‘ice cold’!!
19 November 2022
Hearts from USA
I’m from across the pond and the shipping is excellent. Quality of products is 10/10. Will continue buying as long as they keep making fresh threads.
2 November 2022
Very fast delivery from UK to Sweden
Very fast delivery from UK to Sweden! Lovely customer support and i will continue to support the company when i can!
24 October 2022
Excellent products and service
Another order from Helfare. All their clothing makes excellent presents for mountain biking grandsons in Australia and products are well packaged and quickly dispatched. Queries are responded to quickly too. I can’t fault the company. Highly recommended.
27 October 2022
Great products and quick shipping
28 September 2022
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