Hebeos Reviews 

I have ordered 2 wedding dresses 2024.
Quality was very good. I have done just a little alternation,however I was very pleased with the service and delivery time.

After reading countless bad reviews and 1 star ratings, I was terrified I would get something totally the opposite of what I ordered. Firstly, it said it would take 3-4 weeks to get (shipped to Canada). I got the dress just under 2.5 weeks. What I ordered vs what I got was pretty close. It's not 100% like the picture, but I was still pretty happy. I will have to make a few tweaks here and there, but nothing earth shattering. It's still a beautiful dress. I ordered the dress a size smaller than what I normally wear on purpose because I'm trying to lose weight for my wedding in September. I ordered the dress in late May to give myself wiggle room. I'm happy to say I fit into it, with no issue. I have always been lucky with online orders, especially from Shein and took a huge chance to buy a wedding dress before trying it on first. I'm glad I didn't start reading reviews until after I ordered the dress. I'm ever so sorry 95% of reviewers had a bad experience. My heart goes out to you all.

Don't buy anything from them. The website is a fake, pictures of dresses are stolen from other pages, they don't show real products. The company is a complete SCAM. They steal money and don't give returns.

My package with a wedding dress NEVER arrived, because they INTENTIONALLY issued a wrong delivery note and chose a type of pack, that was immediately returned to CHINA after the carrier failed to deliver the pack due to missing delivery info (the address provided was full and correct). They never informed me on the status of my order, I never received any tracking number for my parcel, until I contacted them myself asking for it, after which they just informed me that my parcel was already NOT DELIVERED FOR 2 DAYS whilst I wasn't even informed that it was shipped!!!

I went through 2 weeks of hell phoning constantly the courier company that was blaming the seller, and the seller just saying "the carrier company takes time" which was a load of bs, as they orchestrated all this so that my pack would never arrive. I even went personally to the main sorting centre of the Postal Services (30mins drive one way) to ask for my pack and twice I was told that such pack was nowhere to be found, although the courier website said otherwise - it was a ghost package!).

Customer service is non-existent, it is a bunch of fake profiles or bots, they don't speak proper English and they do not want to help you, they're plain rude and offensive.

I reported the case to legal authorities as they robbed me of 400 euros!!!

Report them everywhere! Share the bad reviews everywhere, spam their social media with your negative comments. That's the only way to stop this from happening to other people.

I was waiting for over a month to receive my wedding dress, I went through hell of stress (in already stressful situation), and I ended up having to go to another shop and spend money for another dress in the last moment, with the 400 euros being stolen until this day.

I never got any apologies from them, nothing.

At some point so called 'Cherry' offered me 50% return, for order THAT I NEVER RECEIVED AND NEVER SAW WITH MY EYES!!! I obviously refused, as at that point I have already gone through all the crushing reviews of this scam company here, and I knew that there will be no refund either way.

All you can do is give them horrible reviews (which they deserve) all over social media, and report them to authorities, as I am doing. This is just one o many chinese scam companies that just wait for you to make a purchase so that they can run with your money.

Stay away at all cost. Go find your dress locally. Don't give any money to this company. If you look closely at their website logo - it's pixelated, they didn't manage neither to fake this right.. I's a joke of a company, it's a not real.

Avoid completely. I ordered a custom sized dress from Hebeos.ca. The way the dress was shipped was absolutely horrible. The dress was folded up into a little square, shrink wrapped, wrapped in packing tape, and put into a small courier bag. The result is a dress that is unwearable, as the plastic ribbing in the top of the dress was crushed and deformed. The dress will not lay flat on my chest. Overall, the dress does not look nearly as nice as the photo online depicts. It is cheap quality and poorly made despite being more expensive than dresses at David’s Bridal. I paid over $40 CAD just for the shipping, so there is no acceptable excuse for how the dress arrived. Complete waste of money. As the dress was custom size, it is not eligible for return. Do not purchase from this site.