HEAVENPRIME  Reviews 39

Really impressed by the sales team, The way they help me out was amazing. sourcing authentic products is so difficult and they got the authentic products, they first showed the authenticity and they did the exactly what i asked

Everything was good items are same as listed, please just work on your customer support so wé can get assist quicky

Excellent quality for my professional kit! I ordered a makeup lot for my studio and I’m very happy with the variety and overall quality. Everything arrived safely and in perfect condition. I’ll definitely purchase again to restock my kit.

Let me share my experience with this website. They were extremely patient with me throughout the entire process and handled everything very professionally Their support team is helpful, responsive and truly understands customer needs. The service quality is excellent, and they made everything smooth and stress free i have an amazing experience and i highly recommend them.

i would like to say that I received the products I was looking for my beauty store. The supplier delivered what was promised and the items match my requirements. overall it has been a positive experience and based on my order this supplier seems reliable

HeavenPrime has been a reliable partner for my online store. Their flexible MOQs helped me test new brands, and every order since then has been consistent in quality. Fast support and smooth service truly a trustworthy wholesale supplier.

I personally believe heavenprime is perfect for sellers outside United States, their prices are very competitive

All i want to say that they are best support small sellers and good support service

I placed an order with Heaven Prime in November 2024 (Order #21082) and paid $759. After receiving my payment, they completely stopped responding — no emails, no chat replies. I reached out multiple times, but all communication was ignored.

I have full payment receipts, our email exchanges before payment, and proof of my follow-up attempts after they went silent.

What’s more disturbing is that they seem to only respond to 5-star reviews (which I strongly suspect are fake) while ignoring genuine complaints like mine. My first review was even taken down.

This was my whole savings, and it’s heartbreaking to be treated this way. I’m sharing my experience to warn others: please be very careful before sending them any money.

I must say they've been througly professional really pleased with how they handle things it's my first time doing business in the US market and to be honest the suppliers here are proving far more reliable then what I've experienced in the UK

It was a great Experience, and I received very good support. The documents I needed for compliance were very helpful it's been very comfortable working with Heaven Prime.

I placed Order #31095 on March 17, 2025, for $837.74 USD. The order was cancelled by HeavenPrime on July 16, supposedly due to "Customer cancellation"—which is completely false, as I never canceled anything.

The products were never delivered, and despite multiple attempts to contact their support (emails to support, contact and sales plus messages via their website form), I have received no response whatsoever.

It has now been several days with no refund and zero communication from the company. Payment status shows “voided” on their end, but my money was never returned.

At this point, I’m forced to escalate the issue through my bank and file a formal dispute. This is not how a serious business operates.

Avoid this store—there is no customer service, no accountability, and no respect for buyers.

I had been researching beauty brands for around 3 months, but as an FBA seller, there was no profit in some products—in fact, I was going into a loss. Also, the MOQs of major distributors were very high. This is my first experience working with them, and I’m hopeful that this time I’ll make a profit. I also hope to build a long-term partnership with them

Okay, so I want to share my experience. First of all, I contacted the sales team, and the person who helped me send the product images and satisfied all my queries really supported me. At first, I was scared after seeing some negative reviews, but I’ve realized that in every business there are both negative and positive sides. Now I understand that the negative reviews were due to customers violating the policies I had asked about this myself.

So far, from all the suppliers I’ve purchased products from, I only got around 20% ROI. But with this supplier m getting at least 45% ROI, which is really good specially for newbies and it’s an amazing start. The products are affordable too.

We paid for the order over 2 months ago and have not received the products. They don’t have a phone number to call. They don’t respond to chat support. They respond sporadically to emails and say they will update us but they never do. Scammers!

I have had a great experience with you amazing customer support and i hope to have a successful partnership in the future as well.

The products are really good and the prices are amazing customer support is decent and helpful and all the questions i had in the mind were also cleared.

I ordered my product on 24 November 2024 now its 5 December 2024 but didn't get my purchasing invoice. and also didn't get tracking id for my order too slow service work with them at your own responsibility.

I am really surprised by the prices I was been sourcing Aveeno products from past 1 week and there wasn't any wholesaler who offered in that low prices. Completely amazing products and services customer support are really friendly 👍