They were extremely helpful in helping me and the seller, who was a friend of mine, through the entire process. Answered any questions we had. I would HIGHLY recommend using them if you're going to bu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently sold my WOS game account with the help of this team, and the entire process took about a month. From start to finish, it was a very smooth experience. They handled everything on my behalf,... See more
Hello, I played Whiteout Survival, had a massive acct. Unfortunately we selling you lose quite a bit. However the process was very smooth. They are knowledgeable and quick responding to a degree I... See more
I was buying a WOS gaming account. The service was great. Fast responding time. The team was so supportive and helpful in every stage if the process. They helped both sides all the time. It to... See more
Company details
Written by the company
Heaven Guardian is a digital marketplace, founded by technopreneurs. It was in 2019 that we decided to become your confident intermediary to secure your deals. We are a company focusing on various games, the main ones are those : Whiteout Survival Rise of kingdoms Call of Dragons Albion Online KIngshot
Contact info
France
- heaven-guardian.com
4.7
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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I was buying a WOS gaming account
I was buying a WOS gaming account. The service was great. Fast responding time. The team was so supportive and helpful in every stage if the process.
They helped both sides all the time. It took about a week what is acceptable because of the difficult processes.
I felt save and always secure. They informed us during the whole time.
I would do again without hesitation.
Thank you guys!
30 May 2026
Unprompted review
Heavens Guardian is a scam in my…
Heavens Guardian is a scam in my opinion. They advertised my city in their Discord for $1,800, but when I checked their website, it was listed for $2,400. When I asked why the price was marked up by $600, they claimed it was “for SEO.” That explanation makes no sense when customers are the ones being charged the inflated price, along with their additional 10% fee.
What makes this worse is that none of this pricing behavior was clearly disclosed in their terms. If you browse their website, you’ll see many cities listed for sale, and it raises serious concerns about how many other people may have been overcharged.
On top of that, people who speak out in their Discord reportedly get blocked or removed instead of having their concerns addressed. A quick search on Reddit also shows multiple complaints from others claiming they were scammed or treated unfairly.
This company should be investigated and reported to the FTC so more people do not lose their money.
18 January 2026
Unprompted review
Reply from Heaven Guardian
We’re sorry to see that you felt dissatisfied with your experience, and we’d like to clarify a few important points for future readers.
Heaven Guardian operates as a marketplace and middleman service, not as a simple classified listing platform. The seller payout and the final public website price can differ because the public price may include buyer-side service fees, payment processing costs, promotion/marketing expenses, transaction handling, warranty coverage, and marketplace operating costs.
We acknowledge that our communication regarding this process could have been clearer, and we are currently improving transparency around how listings and pricing structures are presented to sellers to avoid misunderstandings going forward.
It is also important to clarify that no customer lost money in this situation, no transaction dispute was involved, and no funds were taken from the reviewer. The concern raised relates to pricing structure and listing presentation, not to fraud or a failed transaction.
Regarding moderation on Discord, users are free to share opinions and feedback. However, repeated disruptions, insults, threats, or spam may result in moderation actions in order to keep the community respectful for everyone.
Since 2019, Heaven Guardian has helped facilitate a large number of account transactions, and we remain committed to improving transparency, security, and support for both buyers and sellers.
Secure but can be faster
28 May 2026
Unprompted review
Everything is well said and it is very…
Everything is well said and it is very easy to understand appreciate all the help I received
25 May 2026
Unprompted review
Easy method for top ups.
25 May 2026
Unprompted review
Excellent and prompt service
Excellent and prompt service. Thank you for the great support.
25 May 2026
Unprompted review
Quick, Easy, Professional
I won a giveaway prize and claimed it. The process was easy and quick. Sent a pic of what I wanted and it was done as requested. Good communication and professional approach.
24 May 2026
Unprompted review
Hello
Hello, the process is very fast and reliable. There's no doubt that this is really good.
24 May 2026
Unprompted review
My transaction experience as a seller
My transaction has been resolved well
23 May 2026
Unprompted review
Reply from Heaven Guardian
Hi Agus,
Thank you for your feedback.
We understand that waiting for payment confirmation after transferring an account can feel stressful. Before releasing funds to the seller, our team must first verify that the buyer has received full and secure access to the account. This verification step is important to protect both parties and prevent disputes or recovery issues after the transfer.
Once the transfer is fully confirmed and secured, the payment is processed to the seller as quickly as possible.
We appreciate your patience and your trust in Heaven Guardian.
Update: The payment has now been successfully processed.
Amazing service
They were extremely patience with my plentiful of question and, the transaction happened exactly as how it was planned out without any delay. Amazing service would highly recommend
30 April 2026
Unprompted review
They were patient and helped me resolve…
They were patient and helped me resolve my account issue with the game's customer service, it wasn't easy and it took some time but with their help we got it done.
21 May 2026
Unprompted review
legit service
legit service, used them to buy a kingshot account and they handled everything quick and professionally. Would recommend using heaven guardian as a middle man if you're thinking about buying or selling!
12 May 2026
Unprompted review
10/10 Experience
From start to finish, they guided me through the process!
15 October 2025
Unprompted review
The process is smooth and easy
The process is smooth and easy. I recomend the HG team. They are very helpful.
18 May 2026
Unprompted review
Everything was being dealt…
Everything was being dealt professionally and patiently. The team guided me through the process and been transparent throughout the whole thing. Thank you for your service 🙏🏻
17 May 2026
Unprompted review
The help I received during the…
The help I received during the unbinding process was extremely helpful. I had no clue what I needed to do and they help me with every step
9 May 2026
Unprompted review
Helped me unlink my account and put on…
Helped me unlink my account and put on a throwaway Gmail. Ready for the next owner. 10/10 recommend.
I have already sent friends to them and some of them have already bought.
9 May 2026
Unprompted review
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