Heatzen Reviews 

314
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, hard work, and polite demeanor, often going above and beyond expectations. The service provided is frequently described as excellent, with many appreciating the efficient installation processes and high-quality workmanship. Reviewers also highlight the clear communication during the work and the tidiness of the teams, leaving properties clean. However, some customers also noted issues with communication and follow-up, particularly when problems arose after installation. A few other people also felt that there were problems with product suitability or installation quality, leading to concerns about accessibility or property damage.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, hard work,... See more

Service

Consumers find service to be positive, with many reviewers praising the professionalism, politeness, and... See more

Customer service

Customers had positive experiences with customer service, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting excellent workmanship and... See more

Product

Customers consistently note ambiguous experiences with the product. While some reviewers are pleased with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

Very hard-working team,led by Muhammad Idrees who as the only English speaker among them kept me informed along the way. Managed to get the radiators and a new boiler installed in one day not the t... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(314)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom and steve did a fantastic job very…

Tom and steve did a fantastic job very polite hard working and took pride in their work which you could tell with the quality of the work they have just done credit to there company that employes them.

4 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Paul,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Muhammad idrees and his team installed…

Muhammad idrees and his team installed my boiler they were clean and worked long hours to complete the work
Highly recommend

28 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Maria,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Applied for the grant accepted straight…

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a better job, if you want someone for any heating work jimmy’s the man wouldn’t use anyone else ever again.

24 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Louis,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

10/10 service

Very efficient service. The boys were very professional and helpful. They made sure we were aware of everything that was going on throughout the day. They were a lovely group of lads. I couldn’t recommend them enough.

24 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Luke and Kai made sure we knew exactly what they were doing and when. Polite, respectful, clean and thorough. I can't thank them enough for the job they've. 100% happy customer - thank you again Luke and Kai.

24 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Mandi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Muhammad orders and his team installed…

Muhammad orders and his team installed my boiler and radiator, really pleased with the work, I highly recommend them

22 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Bax,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great work always in touch asking how…

Great work always in touch asking how job was and the lads who came to do work were brilliant even after job finished Ben from company checking in a few times to see if fully satisfied with completed job would highly recommend the company

25 October 2024
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Ashley,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Central Heating Installation

Jimmy and Adam came and installed oyr new central heating. They were quick, efficient and got everything done to great standard. Friendly too. Do recommend.

16 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Rosina,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

(Jimmy and Adam) Excellient…

(Jimmy and Adam) Excellient workmanship.
5star rating

15 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Patricia,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Absolutely great service


Absolutely great service. Tom and Steve done the most amazing job. it was a hard work with complicated old system to deal with, but they where very professional and calm. they done the job in 2 days. installed the central heating and a new Combi Boiler:: I’m very pleased with the service they provide. more appropriate for Tom and Steve. Thank you guys again

10 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Meron,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

The company delivered on upgrading my boiler

The company delivered on upgrading my very old boiler which packed up 12 years before I engaged them. Prior to my contact with them two other companies took details did their survey but never turned up to change the boiler. But this company inspected surveyed and actually kept to their dates and completed the installation.
Their engineers were professional knowledgeable and friendly.

2 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Felicitas,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I thought that Jimmy and Adam were very…

I thought that Jimmy and Adam were very efficient they work very well as a team they didn't
hang about and got on with the job quickly and I thought they both were very experienced in their work

8 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Lawrence,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 4 out of 5 stars

Nice pleasant lads who worked well

8 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Janet,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 4 out of 5 stars

Just had a new boiler fitted

Just had a new boiler fitted. Tom and Steve were amazing. Professional, polite and tidy. Great communication. Updating me on progress and when a problem occurred due to house, they quickly found solutions to meet my needs. The team who insulated the loft were also professional and tidy. The area that could be improved is the communication from Surveyor to work team as well as the customer knowing what prep was needed ie clearing out cupboards, having access to whole house etc. Overall very happy and toasty!

3 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Kelly,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Craig and Jack were brilliant so…

Craig and Jack were brilliant so conscientious and hard working. They cared that I had a cat and always made sure they knew where he was. They have followed up with regards to the old boiler removal to make sure it had been taken away. Jack needs to remember to drink his coffee!! These guys are great.

1 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Sonja,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Extremely happy!

Well! What can I say! I applied for the eco4 government grant for a free new boiler 4 weeks ago. Never thought I'd be accepted but I was also offered installation of central heating! All communication with head office, the guy that did the survey to the installers was 10/10. Special mention to the installers Craig and Jack who were just absolutely brilliant! They worked so hard non stop with a very friendly and caring attitude. Patiently answered all my questions and put me at ease. Can't thank them
enough!! Totally recommend them for sure

2 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Louise,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Steve and Tom

Steve and Tom! What a pair! Installed our new top of the range boiler, sorted out the radiators and cleaned up well! They were fun and professional! Efficient and thorough! Kept me updated through out the whole process and did a great job! Thank you gents!

30 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Anthony,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and ky were nice engineers

Luke and ky were nice engineers
Terrific workmanship
Very happy
Thank you hear zen

30 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi S D Prince,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Adam were great

Jimmy and Adam were great, the work was completed on time, and the workmanship was to perfection. The boiler was installed with minimum mess. Overall, a 5-star rating for them.

26 September 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Attia,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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