www.heatcodirect.com Reviews 86

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Spoke to Shuaib, amazing guy, spent a lot of time over 2 days on the phone with me to get the right boiler, flue and extra stuff for new boiler system. Having shopped around all over London these gu... See more

Rated 5 out of 5 stars

Phoned and ordered Baxi Boiler, flue, mag filter and thermostat for delivery to North Lanarkshire. Gentlemen I dealt with was knowledgable and helpful. He phoned later to confirm order being despatche... See more

Rated 4 out of 5 stars

The boiler was a great price and included a free 7 years warranty and flew. Great value for money. The delivery could have been a bit better. As the delivery was through another company I only... See more

Rated 5 out of 5 stars

the rads I ordered were of very good quality and the finish was excellent, the ordering process was easy and delivery was very fast. I purchased some rads from this company several years ago... See more

Company details

  1. Boiler and Heating Service
  2. Bathroom Remodeler
  3. Plumber
  4. Tool Store

Information provided by various external sources

www.heatcodirect.com is a growing business, offering Heating & Plumbing supplies to clients throughout the UK. The company, which is based in Huddersfield, originally started out in 1999 and has many years experience in the plumbing and heating supplies profession. With full stocked warhouse and fully qualified staff, the company is able to offer a professional plumbing service to businesses. The service is intended to be cost effective, helping clients to save money. The business supplies long lasting boilers, towel rails, bathrooms that are from the uk and offer increased efficiency. The products feature a choice of colours, making them ideal for the home or the office, and they are available from the shop and website at a reasonable price. With a team that includes 7 friendly tradesmen and women, www.heatcodirect.com has a professional team, qualified to a high standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great company, great product.

the rads I ordered were of very good quality and the finish was excellent,
the ordering process was easy and delivery was very fast. I purchased some rads from this company several years ago and they are still looking good and performing well.

29 May 2016
Unprompted review
Rated 5 out of 5 stars

recent purchase

Very happy with the service, the product purchased and the communications from the sales staff. The delivery arrived within the time given. Overall one happy customer.
Thank you

18 May 2016
Unprompted review
Rated 3 out of 5 stars

Radiator

Radiator arrived with a bent surround which I had to straighten, no point complaining I thought. Couldn't be bothered to make a return. The price was very good however.

27 April 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and prompt delivery on every one of the numerous times we have used Heatcodirect during our ongoing DIY project.
Will definitely be using Heatcodirect for the remainder of the project and in future works.

6 April 2016
Unprompted review
Rated 5 out of 5 stars

Very happy customer.

Great customer service and a quality product. Made a phone call for a quick delivery and to confirm stock. Paid over the phone and two days later my rads arrived. Now fitted and look very good.

8 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service, friendly and very helpful

I ordered a boiler through heatcodirect.com all went very smoothly. They were super helpful when I wanted to delay delivery and it turned up as scheduled.

A pleasure to do business with them, especially Tas who kept me up to date with everything. Thank you so much.

25 November 2015
Unprompted review
Rated 1 out of 5 stars

boiler purchase

the service is terrible no communication at all.they say the boiler was in stock had to wait ages after we paid for the boiler to turn up.the boiler turned up damaged.would never recommend anyone to this company

21 November 2015
Unprompted review
www.heatcodirect.com logo

Reply from www.heatcodirect.com

Dear Jamie Clarke,

Thank you for your order and review.

However we refute your claim that there was no communication and goods arriving late. You placed the order on 18th November 2015 at 10:24am and all goods were delivered to you on 19th November 2015 at 11:09am. You also state that goods were damaged but however you have not informed us regarding any damage, if you have damages then you need to speak to our customer support team and they will be more then willing to help resolve your problems because as a company we do not shy away from our obligations.

Regards,

Tas

Rated 5 out of 5 stars

Incredible service

Unbelievably helpful staff who couldn't do enough to make sure I got the best product at a competitive price delivered on time.
Delivery day arrived and I was kept up to date over the delivery slot. The package arrived really well packed so nothing could get damaged.
There is nothing not to like about these guys.
You really have no reason to buy heating products from anywhere else. Great price, service and customer support. You can often find one of those 3 attributes with heating equipment suppliers but rarely all 3. I'm looking forward to placing my next order with them.

19 November 2015
Unprompted review
Rated 5 out of 5 stars

Best Price with a Great service

Second to no one I have used before,Brilliant price , good communication,superb packaging. I am very impressed with the whole service. The boiler arrived on time as promised in good condition with no problems.would highly recommend .

19 November 2015
Unprompted review
Rated 5 out of 5 stars

Vaillant Boiler

I needed a boiler fast and ordered one from Heatcodirect mainly as they were the best value I could find.
It arrived 3 days later as promised on a well wrapped pallet.
They kept me updated ref delivery and cannot fault the service supplied.
Great boiler...!!!! Great value...!!!! Great Service....!!!! Job done.

5 November 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look