There support service is TERRIBLE. There only open till 9pm EST but they shut the phone off at 8:50pm. Very difficult to understand reps. After going through an entire AUTOMATED information and enter... See more
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DO NOT USE HEARTLAND!! I tried to use the Heartland Global Payments system for 7 months. More than 40% of my attempts overall, and seemingly all of them toward the last month, gave an error and I co... See more
As other said, they stop sending statements. I was even unable to access their online statements and had to use customer service to get the last two sent. My fees were (from original ~3%) up to ~8% (... See more
If this is HeartLand ECSI, then in the past they were prompt in service although I had limited communication with them. Today I tried calling them on the phone, the phone call hung up on me as the rob... See more
Company details
Written by the company
NOTE: This page is no longer an official review channel. For further support or inquiries, please visit https://www.heartland.us/resources/customer-support Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced the unification of its technology stack under a single brand, Genius, providing a seamless, integrated experience for customers. Heartland, a Global Payments company, previously offered a suite of solutions, which is now Genius.
Contact info
United States
- social@heartland.us
- heartland.us
1.4
Bad
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 24 hours
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Terrible service
Terrible service. Another company that collects money for nothing. Want us to do everything like our time isn’t worth anything. Yet they came to us so why not do your job? You have reps make them work for our money. I’d love to be done with Heartland
19 August 2021
Unprompted review
Increased rates; didn't tell me
After being with them for many many years, I found out that they increased my monthly rate about 1.5 years ago without informing me. That's really low, and because they take it from the paycheck, this isn't obvious. They've offered to do nothing to give me that money back either. I'm out.
3 November 2020
Unprompted review
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