Heartgalore 

Please do not order anything from here all scam

Paid up and no goods received… complete scam

Been scammed like everyone else. I placed my order April 21st, numerous emails later and still nothing. Looks like we were all duped. I’d like to take this further but don’t know how to report them!

I too got a ‘best wishes’ card sent from China after parting with £120 via Instagram. I’m in contact with Meta to alert them to this huge scam.

I placed an order on May 10th, 2025 (Order No. 7716), totalling €143.82. Several weeks later, I have not received any update. I reached out to customer service multiple times and never received a response. The company provided no explanation and showed no interest in resolving the issue. I’ve now had to request a cancellation and refund due to their complete lack of fulfilment.

I do not recommend this store. My experience was extremely disappointing and dishonest. Heartgalore is not trustworthy and shows no respect for its customers.

I HAVE NOT RECIEVED MY ORDER..I ORDERED IN. APRIL THE COMMUNICATION IS DIABOLICAL AND WHEN THEY DO THEY ARE VERY UN PEOFFESSIONAL...DO NOT ORDER FROM THIS COMPANY THEY ARE SCAMMERS AND THEIVES THEY TAKE YOUR MONEY FOR A FAKE ORDER

I’ve been scammed in the same way as everyone else. No goods arrived. Just the postcard.
I found the link through Instagram so I think they are responsible for advertising fraudulent company and should refund us

The worst company-emailed them as tracking showed “error” repeatedly. Got email back telling me to “be patient “!!!!! Then got Royal Mail notification to say package due to be delivered….few days later….. I Got the famous “postcard “ that all the other reviewers talk about saying “best wishes “! Absolutely livid with them. Avoid avoid avoid. They’re taking our money and laughing at us 😩

I have been scammed in the same way of the latest reviews.

I never received the goods I ordered
& my emails have been unanswered. Very annoyed over this & am beginning to think that it’s a scam alright. Do not buy from this company.

I ordered a small stool supposedly from Zara. As with previous reviewers' experience, only a card arrived saying 'Best wishes'. A TOTAL SCAM.

Not even one star…
I too had a best wishes card!!!
I ordered containers from Zara and soaps to the value of £50 on 7/5 10days for delivery.
Today is 1/6 ..I had an email this morning from Royal Mail, saying delivery from China 11am -4pm I planned on staying home as I was excited for the parcel.. only to get a shitty best wishes card delivered from Royal Mail..
I sent emails 3 times.
DEFINITELY A SCAM!!

I placed a small order, then changed my mind within a few hours. Contacted them and they refused to cancel, stating it had been dispatched. I should have known better! It was a running Ad on Instagram and they used photos from Zara etc and didn’t use their own. So I waited 28 days to receive a Best Wishes card. I had contacted my credit card Co. to alert them and they got my money back. The website is not up and running and they’ll no doubt run another Ad.

Buyer beware!! If it’s seems too good to be true it usually is. Google the company first.

Froud. Didin't receive the items bought. No answer from seller to emails.

You are thieves shame on you no delivery nothing just a cheap card which I am sure you think is funny, may what you have done to people come to you ten fold

Absolute scammers. Waiting for some food containers from Zara home store. A card saying 'Best wishes' arrived. Talk about taking the piss.
Didn't know there were calling themselves heartgalore until purchase made.

Same as everyone else’s comments. Received a “Best Wishes” card through the post. Feel so stupid. Terrible that these types of companies are supported by Shop

Total scam from start to finish.
I placed an order and received… a cheap “Best Wishes” card instead. That’s it. No product, no explanation — just pure fraud.

Luckily, I didn’t spend a fortune — but it’s still money stolen.
Avoid this fake site at all costs. I’m reporting them and advising others to do the same. Don’t fall for it!

I came across a link on instagram promoting the zara home outlet. Everything seemed credible, from the way it was advertised on instagram to the layout of the website, which was identical to that of zara home. However, what I received was a small envelope, delivered to my post office, with a card saying ‘best wishes’. I felt defrauded, cheated, and that card was a real mockery of the situation I was in. I've been sending constant emails and even trying to get information via the website chat, without any enlightening feedback. It's undoubtedly a fraudulent company whose access should be blocked, but they're still in business and certainly fooling many others.

Goods not received- avoid at all costs