While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Mental Health Service
  2. Counselor
  3. Mental Health Clinic

Written by the company

Heard is an on-demand therapy platform for individuals and employers that uses smart matching, video sessions, and free consultations to help every employee find the right therapist fit.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Refreshing and brilliant way to find the right therapist

Heard is a fantastic and refreshing way to find the right therapist! I loved how you can see the short video clips of the counsellors so you can get a feel for how they work, it’s brilliant. I found it was so important to be able to do this before choosing someone. It’s also so easy to use and intuitive.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Heard is wonderfully straightforward…

Heard is wonderfully straightforward and efficient, making it a breeze to find the right therapists to collaborate with. It's been a huge time-saver and incredibly helpful. My gratitude is immense, and my recommendation couldn't be stronger!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Wow - brilliant platform

Wow - brilliant platform to connect so easily with a therapist. I really liked that I'm not tied down by a subscription and the free videos are also really helpful. I'll definitely be using Heard again

22 December 2025
Unprompted review
Rated 5 out of 5 stars

This is SUCH a brilliant platform for…

This is SUCH a brilliant platform for supportive therapy on demand. No long waitlist or subscriptions, and a choice of incredible practitioners all with different skills. I am a nutritional therapist and will recommend this to many clients who need extra support quickly.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Heard is brilliant - Thank you

Heard is incredibly simple and effective to use and has been so helpful and time savvy in connecting me to suitable therapists with whom to work with. Thank you, can’t recommend more highly!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Love this app

Love this app - it makes finding a therapist so easy. I really like that you can watch videos and book free sessions before committing, which is incredibly helpful. I’d definitely recommend it to anyone looking for support. It’s convenient, user-friendly, and well designed.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

As a therapist working on Heard

As a therapist working on Heard, I’ve been consistently impressed by how thoughtfully the platform supports both clients and providers. Service users are able to select therapists whose training, experience, and therapeutic approach align with their needs. This not only helps clients feel more at ease from the start but also allows us as therapists to work with individuals with whom we are genuinely well matched.

The option for clients to trial up to three providers is something I really value. It encourages clients to take the time to find the right therapeutic fit, which ultimately leads to more meaningful and effective work together. From my side, the trial process is smooth, transparent, and helps set clear expectations early on.

Scheduling is easy and reliable, and the online booking tools reduce administrative burdens so I can focus more on the therapeutic process. The availability of bundle discounts also helps clients feel more secure in committing to longer-term therapy when they're ready, which supports continuity of care.

Overall, working on this platform has been a positive experience. It’s well-designed, supportive, and genuinely centred around helping clients find the right therapist—something that benefits everyone involved.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!!

I recently tried Heard and it totally exceeded my expectations. The service makes starting therapy feel far more approachable by enabling you to find psychotherapists or counsellors who fit your needs, preferences, and goals. The process was quick, clear, and easy.

One of the standout features is the ability to trial up to three different providers. This took away so much of the pressure of “getting it right” on the first try. Being able to compare different therapists’ styles before committing made me feel more confident and supported in choosing the right fit.

Booking sessions online was straightforward, with flexible scheduling and clear communication.

Overall, this service offers a thoughtful, user-friendly entry point into therapy. It’s ideal for anyone wanting more choice, flexibility, and confidence in finding the right therapist. Highly recommended.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it. Have searched for ages for a good therapist and heard linked me to somebody really well matched. Grateful for the service!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Heard 👌

Heard is great - it’s so easy to find a therapist and you can book free sessions before committing. Such a good offering, as finding the right therapist isn’t easy and you sometimes need to try different people out! Would highly recommend.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience using…

I had such a positive experience using Heard - I absolutely loved that I could watch videos of the available therapists ahead of booking a session. I’ve never seen that option before and it made it so much easier to confidently choose someone that suited my needs. I also really like that you’re not tied into a subscription. Thoroughly recommend!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Very easy to browse and find suitable therapists. I especially liked that I was able to use a free session before committing.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and supportive way to start therapy!

I just wanted to share how impressed I’ve been with Heard. It feels like such a breath of fresh air compared to other platforms I’ve tried. Finding a therapist is genuinely easy, you can browse intro videos, learn about each person’s approach, and even book a free session before deciding anything. I also really appreciate that there’s no pressure or subscription tying you down. It’s been a really smooth and supportive way to start therapy!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Super convenient and helpful

Heard was so easy to use, I managed to get an appt with a therapist super quick, who was lovely and helpful. I liked that I wasn’t tied into a subscription, will definitely use again

10 December 2025
Unprompted review
Rated 5 out of 5 stars

It's been seamless

It's been seamless!
Love that you can watch the videos of therapists before, then have a free trial so you're confident that they're the right fit for you. My therapist was so awesome too!
It's so easy to book in your sessions, you can literally search their calendar which works well when you've got a busy schedule.
Highly recommend!

8 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look