I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
Company replied
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
Company replied
Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
JUNK!! Do NOT waist your money or your time on these!!!!
Purchased for my elderly dad the end of May 2025. Had a 45 day trial period. On day 46 the hearing aids stopped working completely!? The company was unwilling to do anything to help. The Audiologist that we were working with was able to get the hearing aids replaced. We had to drive an hour and a half one way to the audiologist to have the aids adjusted. We would have to go almost every other week to have them worked on or adjusted, so much so that my elderly dad just gave up on them ever working consistently!?? They are extremely inconsistent !! It seemed that as soon as we left the office, the aids would not work properly!! We are still having to constantly turn the aids on and off to reset and hope that they work properly and most of the time they never work like we have been told that they should !!! And the company refuses to do anything!!! So now my elderly dad, who is on a fixed income, is basically out over $4900.00 for junk hearing aids that have NEVER worked like they should!!?? We went to a different audiologist and he said that with dads severe hearing loss, they should have never sold him these bottom of the line hearing aids!!?? I will never recommend this company or these aids!! Hopefully others don’t get screwed out of so much money to end up with Nothing!!!!
In response to hear.com’s reply- just as I stated: we had to travel multiple times to have the hearing aids adjusted and it seemed as soon as we left the office the hearing aids would stop working. They are extremely unreliable!! As I also stated , I spent hours on the phone with customer service and they could not figure out why they weren’t working or why they were so unreliable!!
The very first customer service rep that I talked to, before even starting the process told us that the hearing aids were just over the counter hearing aids and would not work for sever hearing loss. Should have listened to him, but the next person that we spoke with was a master manipulator and insure that they would work great for him!!? Just lies that convince people to trust them. Al they are about is getting the money! I stand by my review!! The hearing aids are junk and hopefully others will not waist their time and money on them!! Every time I talked with customer service it was just an excuse that the problems that we have were not normal, but with over 150 negative reviews and complaints to the BBB over the same things that we experienced, I think not!!! If I could leave a ZERO star review, I would!!!!
15 April 2026
Unprompted review
Reply from hear.com
Dear Dr. Shelton,
Thank you for taking the time to share your concerns. We’re very sorry to hear about your father’s experience and understand how frustrating this situation must feel.
After reviewing the account and speaking directly with the provider, we would like to clarify a few points. Your father was seen multiple times following his fitting to ensure proper adjustments and comfort, including visits for custom molds and fine-tuning. At his most recent in-office appointment, he was reported to be doing well with the updated fit. Since then, we have not received any reports indicating ongoing issues until this review.
We also understand that travel distance can be inconvenient. During the initial consultation, your father was informed of the provider’s location and distance, and chose to proceed with care at that office.
That said, we never want any customer to feel unsupported. Our team has made efforts to assist both remotely and through the provider, and we would still welcome the opportunity to help address any current concerns. Please feel free to contact us directly at 888.780.3450 or info@hear.com so we can further assist.
We appreciate your feedback and the opportunity to continue supporting your father’s hearing care.
Curtis, Customer Success Team
These hearing aids are great
These hearing aids are great. Never had a problem in nearly five years. Now on my second pair. Couldn't be happier.
16 April 2026
Unprompted review
Reply from hear.com
Hello,
Thank you so much for your kind review!
We’re thrilled to hear that you’ve had such a positive experience over the years and are now enjoying your second pair. It means a lot to us that you are loving your hearing aids.
We truly appreciate your loyalty and are always here if you need anything in the future!
Curtis, Customer Success Team
Hear.com Let Me Hear Again
I can now hear events going on around me that I couldn't hear before, such as the phone ringing, the clock chiming, and my washing machine cutting off.
15 March 2026
Unprompted review
Reply from hear.com
Hello,
Thank you so much for sharing your experience!
We’re truly delighted to hear that you’re able to hear everyday sounds again—like the phone ringing, the clock chiming, and even your washing machine finishing. It’s those little moments that make such a big difference.
Helping you reconnect with the world around you is exactly why we do what we do. Thank you for trusting us with your hearing care.
Curtis, Customer Success Team
This is an amazing business model
This is an amazing business model. You get tested and have follow up appointments in the comfort of your own home. The cost is reasonable and everyone I worked with was knowledgeable and professional. I would recommend this path to hearing aids to everyone.
25 September 2025
Unprompted review
Reply from hear.com
Dear Mary,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our at-home model. Making hearing care convenient, accessible, and comfortable—while providing knowledgeable and professional support—is exactly what we strive for.
Your recommendation truly means a lot to us. Thank you for trusting us with your hearing journey.
Curtis, Customer Success Team
It was so convenient
It was so convenient! I got a box with everything I needed. They had a tablet in there that had to linked to my wi-fi & had an appt. with an audiologist right at my kitchen counter! Got my hearing tested,he tuned my hearing aids by the test results & I was able to hear clearly! Ups came & picked up the box. If I have a question or problem,their customer support are avaiable!
14 April 2026
Unprompted review
Reply from hear.com
Dear Kathy,
Thank you so much for sharing your experience!
We’re so glad to hear that you found the process convenient and easy from start to finish. Being able to complete everything right from your kitchen counter is exactly the kind of seamless experience we aim to provide.
It’s wonderful to know that your hearing test, fitting, and adjustments helped you hear clearly, and that our support team has been there when you need assistance.
We truly appreciate your trust and are always here to help if any questions come up!
Curtis, Customer Success Team
Great communication,accessibility, and support throughout the training.
Someone was always available to help and answer questions.
1 April 2026
Unprompted review
Reply from hear.com
Dear Dianna,
Thank you so much for your kind feedback!
We’re thrilled to hear that you felt supported every step of the way and that our team was always available when you needed assistance. Providing clear communication, accessibility, and ongoing support is very important to us.
We truly appreciate your trust and are always here if you ever need anything or have any questions in the future.
Curtis, Customer Success Team
I was very skeptical when I called for…
I was very skeptical when I called for the 45-day free trial period. From that day I have been impressed with the customer service they provide. What I like most was the technology of the hear aids. I was disappointed when I could not hear clearly at the theater, but that was corrected by receiving new hear aids with a T-link. I think that everyone should be told about the T-link and it capabilities. I also added a stick to my tv and have totally enjoyed hearing it through my hear aids. That is another thing that I think everyone should be made aware of at the beginning. I was also skeptical about the hearing tutorials provided and encourage everyone to try to listen to them daily. It does make a difference.
I cannot say enough good things about my audiologist. She is very professional, responsible, and knowledgeable. She is a joy to work with whenever I need anything.
12 April 2026
Unprompted review
Reply from hear.com
Dear Mary,
Thank you so much for sharing your experience!
We’re so glad that you’ve been impressed with both the technology and the support from our team. It’s great to hear that solutions like the T-link and TV accessory have made such a meaningful difference in your listening experience—especially for things like the theater and enjoying TV at home.
It’s wonderful to hear how much you value your audiologist as well—we’ll be sure to pass along your kind words.
Thank you again for your trust and for sharing your journey with us!
Curtis, Customer Success Team
You can get your hearing tested and…
You can get your hearing tested and fitted for a wonderful set of hearing aids all from the comfort of your own home!! the staff involved are incredibly kind, patient, and professional. The equipment needed to do this process is sent right to your door. You are guided step-by-step through the process using a laptop that they send you These aids are practically invisible and you cannot even tell you have them on. I had no idea when I was missing by not having them. You get a free trial and a warranty with these aids I highly recommend them to anybody that is struggling with their hearing. My husband has a much worse hearing loss than I. I got him to try them and they are so much better than his traditional ones. His lasted one and a half days before he had to charge them. We are both 83 years old and wearing these has revitalized our marriage. We can communicate so much better and calmly. The best money we’ve spent in a long time.!!!
2 March 2026
Unprompted review
Reply from hear.com
Dear Mr. Holloway,
Thank you so much for sharing such a heartfelt and detailed review!
We’re absolutely delighted to hear how much you and your husband are enjoying your hearing aids and the entire at-home experience. It’s wonderful to know that our team was able to guide you with kindness, patience, and professionalism every step of the way.
What truly means the most to us is hearing how this has improved your communication and brought you closer together—that’s exactly why we do what we do. Your story is incredibly meaningful, and we’re so grateful you chose to trust us with your hearing care.
Thank you again for your recommendation and for allowing us to be part of such a positive change in your lives!
Curtis, Customer Success Team
Have these hearing aids about two years…
Have these hearing aids about two years and hardly wear them. Every time I call for help I hang up more frustrated than before. Explaining how to use these hearing aids on the phone is very difficult. I said I wasn’t sure they fit right and they sent me a package of wires with no instructions on how to use them. Before I bought them I asked if there was an Audiologist near me that I could old go to for help and was told there was. But when I called for this elusive person they couldn’t give me someone to go to. Very disappointed with this very expensive purchase.
4 September 2025
Unprompted review
Reply from hear.com
Dear Rachel,
Thank you for sharing your feedback—we’re very sorry to hear about your experience and understand how frustrating this has been.
We truly want to help get this resolved for you. Our team has been actively trying to reach you to assist with your concerns and to help coordinate an in-person appointment option that may better support your needs.
At your convenience, please reach out to us at 888.780.3450 or info@hear.com so we can connect and work toward a solution that ensures your hearing aids fit properly and are easy for you to use. We’re here to support you and are committed to improving your experience.
Thank you again for your feedback—we look forward to speaking with you soon.
Curtis, Customer Success Team
Hearing aids great
Hearing aids great. support during 45 day trial excellent.
customer service # for questions later excellent
1 April 2026
Unprompted review
Reply from hear.com
Hi Neal,
Thank you so much for your kind feedback!
We’re thrilled to hear that you’re enjoying your hearing aids and that your experience during the 45-day trial—and beyond—has been excellent. Providing ongoing support and being available when you need us is very important to our team.
We truly appreciate your trust and are always here if you have any questions down the road.
Curtis, Customer Success Team
These are the best
I have some not to good hearing aids that never aids aidswere good read about hearing. Com these hearing aids are wonderful easy to wear i love these hearing aids they are the best made i would reccomend these to any body you wil love this like i do
13 February 2026
Unprompted review
Reply from hear.com
Dear Willard,
Thank you so much for your wonderful feedback!
We’re thrilled that you’re loving your new hearing aids. We’re so glad that they’re comfortable, easy to wear, and making such a positive difference for you.
Your recommendation means a lot to us—thank you for your trust and for sharing your experience. If you ever need anything or have questions along the way, we’re always here to help.
Curtis, Customer Success Team
I could hear better like on tv not to…
I could hear better like on tv not to turn it up so I can hear so much better. Thank you
4 March 2026
Unprompted review
Reply from hear.com
Dear Lynn,
Thank you so much for your feedback!
We’re so happy to hear that you’re able to enjoy things like TV at a comfortable volume again—that’s such a meaningful difference. Moments like these are exactly why we do what we do.
If you ever need anything or have questions along the way, we’re always here to help.
Curtis, Customer Success Team
Buyer beware of false insurance claims
There is a definite problem with Hear.com and the issue of whether the product is covered by insurance. What I discovered. unfortunately, several months after purchasing and not hearing anything about whether a claim was submitted or what the status of the claim was, that the claim was denied because apparently most insurers do not insure hearing aid companies who administer a telehealth audiology exam. I was told that the claim that was submitted to my insuror, WellPoint, was denied and to make matters and even more confusing Well point says it was submitted incorrectly. I think the point of this a little message is that hear.com is definitely at fault for not informing prospective clients up front that the likelihood of their product being insured is practically nil. Had I known that I would have gone through my own audiologist at my own hospital--so a word to the wise. Thank you.
2 April 2026
Unprompted review
Reply from hear.com
Dear Fred,
Thank you for taking the time to share your feedback.
We’re very sorry for the confusion and frustration surrounding the insurance process. We understand how important clarity is when it comes to coverage, and we regret that your experience did not meet expectations.
That being said, we appreciate you taking the time to speak with our team member earlier this week, and we are thrilled that you’ve chosen to continue with your hearing aids. We were delighted to hear that you’re enjoying the devices and have found value in the care and support provided.
If you ever have additional questions or need assistance moving forward, please don’t hesitate to reach out—our team is always here to help.
Curtis, Customer Success Team
Timothy Lee helped me So Much!,😊 kept…
Timothy Lee helped me so much!,I kept running into issues on my part. He was Very Kind and Patient, "Exceptional customer Care! Answered all my questions, And explained the process every step of the way. I can't wait to receive my new hearing aids! I desperately want to hear again! His Knowledge & ability to help me understand gave me hope! In my opinion as a Customer Service Representative of 30 years Myself, He is a Tremendous asset to your Company!! Sincerely, Catherine LeBeau😊
3 April 2026
Unprompted review
Reply from hear.com
Hi Catherine,
Thank you so much for your heartfelt review—it truly means a lot to us.
We’re so glad to hear that Timothy was able to support you with such kindness, patience, and care throughout your journey. Taking the time to answer questions and guide you step by step is exactly the level of service we strive to provide, and it’s wonderful to know he made such a meaningful impact.
We’re excited for you to receive your new hearing aids and are honored to be part of your journey back to better hearing. If you need anything along the way, we’re always here for you.
Curtis, Customer Success Team
Great and timely information as to what to expectations.
The information as to what to expect was excellent and timely.
26 March 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for your kind words! We’re so glad to hear that the information provided was helpful, timely, and set clear expectations for your journey.
Keeping you informed every step of the way is very important to us, and we truly appreciate you taking the time to share your experience!
Curtis, Customer Success Team
Zero to Hero
Ok !... I was not enjoying the Hearing Aids I purchased. Megan did a great job , She was empathetic and focused on helping me through the process. I almost offered her a job but thought that would be unethical. Megan should train others and have a career path that fits her goals.
Was unhappy now I am ... HAPPY .
Best
Eric Schmidt
31 March 2026
Unprompted review
Reply from hear.com
Dear Eric,
Thank you so much for sharing your experience!
We’re sorry to hear that things didn’t start as expected, but we’re so glad Megan was able to turn that around for you. Feedback like yours means a lot, and we appreciate your kind and thoughtful recognition of her talent.
We’re thrilled to hear how HAPPY you are with your devices now, and we’re always here if you need anything in the future!
Curtis, Customer Success Team
Great service
Great service. Outstanding communication and wonderful product. These hearing aids are the best that I have used and I have used two other brands.
31 March 2026
Unprompted review
Reply from hear.com
Hi Ron,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying your hearing aids and that they’ve outperformed other brands you’ve tried—that means a lot to us. Providing outstanding communication and service is something we strive for every day, so it’s great to know that it came through in your experience.
We truly appreciate your trust and are always here if you need anything!
Curtis, Customer Success Team
POSITIVE IN EVERY WAY! PRO-CONSUMER AND GENUINE DOCTORS!
I will begin with my previous experience..just as a parallel experience.
For 8 years I had hearing aids from Company A. I thought I was in 7th Heaven....once a month free cleaning and a yearly evaluation. This continued for 7 years. I had yearly testing. Over that period of time after about 5 years when I told them of multiple problems which occurred. They would tell me I needed new hearing aids (I only did it one time) and of course the cost was first in excess of $2,000 and the second time the quote was $6800 ( I told them that was beyond our ability.....tooo bad. I had another test and they refused to give me the test results although by law those results belonged to me. This after many requests for same.
Then I decided to try HEAR USA. Everything was up front.They tested me and quoted me a price that was 2/3 the cost suggested by the other place..wth a 48 day trial period. After that period of time I could then decide whether they were working well for me, if yes they would be mine with their help and protection along the journey to good hearing. If they did not meet my satisfaction, I could return them with a money back guarantee! We (my husband and I) could believe it. For those initial 48 days I met with someone each week or two to discuss progress/questions/direction as needed.
We were more than satisfied....we were happy...the difference in our life has without a doubt been life changing. I have passed the message on to family and friends alike.
28 February 2026
Unprompted review
Reply from hear.com
Dear Honora,
Thank you so much for sharing your journey with us—it truly means a lot. We’re sorry to hear about your previous experience, but we’re incredibly glad you decided to give us a try.
Providing transparent pricing, ongoing support, and a risk-free trial period is something we believe every customer deserves, and it’s wonderful to hear that this approach made you feel confident and supported every step of the way. We’re especially happy that the regular follow-ups and care during your trial helped ensure everything was just right for you.
Most importantly, knowing that your hearing aids have made such a meaningful, life-changing difference for you and your husband is exactly why we do what we do. Thank you for trusting us and for sharing your experience with your family and friends—we truly appreciate it!
Curtis, Customer Success Team
These are the best hearing aids that I have owned ( 4th pair ) !
These are the best hearing aids that I have owned. Easy to control and adjust with my phone. Adjust volume, several modes to choose from : speech, TV, music , direction are the ones I use most. I was skeptical, at first to purchase hearing aids on the internet. And , go to a technician not known or had been referred. However , as stated before the fiting, adjustments, and hearing aids them selves , are superior to my previous three pair from three different audiologists or technicians over a 15 year period of time.I can definitely hear much better . Softer speaking person in a group ? Simply ,discreetly turn up the volume.
30 January 2026
Unprompted review
Reply from hear.com
Dear Larry,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that your new hearing aids are the best you’ve owned and that the ability to easily adjust settings through your phone has made such a positive difference in your daily life.
It’s especially meaningful to know that, even after initial skepticism, your experience, from fitting to adjustments, has exceeded what you’ve had over the past 15 years. Providing both advanced technology and personalized support is exactly what we aim for.
We’re so glad you’re enjoying clearer hearing and greater control in all listening environments. Thank you again for trusting us with your hearing care!
Curtis, Customer Success Team
My New Hearing Aid Experience
I've been wearing hearing aids for over 20 years. When I heard about hear.com I decided to give them a try. This is the first time I have ever been able to hear with true clarity. Karl Kane was very thorough explaining the process. The technician, Veronica was very patient and answered all my questions. There is a significant difference in my hearing. I look forward to many years of better hearing! Christella, Austin, TX
30 March 2026
Unprompted review
Reply from hear.com
Dear Christella,
Thank you so much for sharing your experience! With over 20 years of wearing hearing aids, your feedback means a great deal to us. We're thrilled to hear that you're experiencing true clarity and noticing such a significant difference.
Karl and Veronica will be delighted to know their thoroughness and patience made your journey a positive one. Providing clear guidance and personalized support is what we strive for every day.
Thank you for letting us be part of your better hearing journey!
Curtis, Customer Success Team
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