HealthLabs.com Reviews 

I booked a test online. The website said that I could walk in to get the test, I did not need an appointment. When I went to the testing location they said they were booked and could not give me a test. The problem is that I was leaving the US the next day and did not have time to go to another location. I asked HealthLabs for a refund but they said they would still charge me a 20% cancellation fee. Despite the fact that it was their false information on the website that caused the problem.

No human to talk to, only text. That person was not helpful. My report only read normal and abnormal. No real numbers

LACK OF TRANSPARENCY, SHADY PRACTICES

Inhome visit Not convenient at all. Easier to just go to your doctor. Wrong information given at multiple touch points with customer service and sales team. In home visits are charged per person (not once per house hold) this info was incorrectly given by associate on website. It took about 50 sms messages to combine two bookings (couldn’t talk to someone) and then the day of appointment they cancelled one of my visits because “they don’t do under 5 yrs old” for home visit - which they didn’t tell us during booking (they had her birthday) or when I asked about this prior to booking. Horrible experience with their customer support team and booking process.
The actual home visit itself was easy but like I said we didn’t get the service we asked for and it was so much effort to book in the first place

HealthLabs claims in its lab forms than an ID is not required. This is patently false.

I am very pleased at how quickly the company contacted me when they received my samples, and even more impressed how fast I got the results. I highly recommend this company.

The lab part of my experience with Health Labs went smoothly, but I would recommend against using the physician consultation. I was hoping for someone who would review my tests with me and the nurse had to look up what some of the results meant. I could have done what she did without paying. Not worth the money, look up the results yourself.

I bought my DNA test kit May 19th, received it May 27th and returned it for testing May 28th. The tracking said 4-10 days to deliver. On day 11 I contact the customer support number for help with the tracking as it showed that it sat in Chicago for a week. The rep had to be walked through the process of realizing this shouldn't just be sitting there but we got through it and I was told if it wasn't received in 2-3 more days, a free replacement kit would be sent out. I asked about a refund and was told I'd have to pay 25% because it's not their fault when something is lost in the mail. No, but when did it become my fault? Because this company pays the shipping, they are the ones that get payment for lost items so they get their money back but I need to be out 25%?
Matters got worse when 3 days later I DID reach out for a new kit to be sent. Well, now it's no longer free but $25 for a new kit. I disputed this and the rep said "that's our policy" and only when I sent screen shots of the reps texts from 3 days prior saying it's free for a replacement kit, did the rep change their story. The next day my kit was marked as received by the testing facility. Who knows how long that will take as apparently they need to scan in the kit. I haven't received any email that they have received my kit but the tracking shows it's been delivered. We are pushing a month since I started this process. 0/10 not worth it to get any kind of testing done here. Good service must only go to the highest payer. I only paid $129. Garbage customer service, rude, dishonest and unprofessional.

Waste of money. The local labs they send you to are overcrowded, full of germs and not helpful. I am immunocompromised and couldn't wait for hours in a germy lab. They will not refund me because it is past the 21 day period. We also had a hurricane right after I paid for this and the whole town was closed for weeks. Go to your own doctor. Do not use this service.

The clinical visit was a waste of time and money. Based on the description, it was meant to help me understand the test results and provide steps forward. I chose this visit based on the available time that fit my schedule. However, the appointment was not honored at the scheduled time; the call came over an hour early, interrupting a meeting.

I made time for the visit, hoping it would meet the expectations outlined in the description. Unfortunately, the person I spoke with did not go through the test results in detail. They simply indicated that the results could mean anything or nothing, and suggested that I consult a doctor to have them explained and to decide what the results mean.

Ultimately, everything led back to the recommendation to see a doctor. What is the point of paying for a consultation to receive test results and next steps if I'm only going to be told to see a doctor for explanations? Please revise your description to accurately reflect the service that will be provided.

Stay away from this company. Not only their products are crap, once they have your credit card details they keep on taking money for things not ordered. 100% scam

This company is not trustworthy and waste your time and money. I purchased a test went to the directed facility for them to say they do not offer the test I paid for and scheduled using healthlab. I would suggest going to a reputable healthcare provider. This company is misinformed and take your money without delivering the services you paid for. I do not recommend this company.

Paid for lab online- selected location for test made appointment. Went to the lab, and they did not have me in the system. I nicely asked to be reimbursed, and they want to keep 20%. I said your systems are not syncing, I wasted two hours for nothing, and you want me to pay you? It is not my fault; nothing was performed all they need to do is refund. They want to offer a 25-dollar credit and have me keep the tests for future use- no thank you. I asked to please refund me I do not want anything extra. Round and round in circles. Schedule directly with the local labs, do not involve third party company like this. No service was performed!!

Went to lab that was supposed to be open but was closed-no note on the door or anything. Went to list and drove to another lab that was listed but they could not see me either as they stated there wasn’t enough time and I should have made an appointment. I want my money back.
Update: Texted (yep can’t call them apparently) and was told couldn’t get a full refund on my $28 test. Told I could get a refund MINUS 20%. When ai said no, they then changed to a $15 refund. I also declined and am going to file a BBB report.

Absolute horrible transaction.
Setup a consultation to review bloodwork on our son ($100) phone call fee.
Patienoy waited by the phone during the 2 hr call window they provided, only to have the call drop within 2 seconds and them tell us we'd have to pay another $100 for a second call and hope the call doesn't drop.
I suppose of you're a gambling person, have fun and play roulette on your phone. Crazy unheard of.

Seems like a scam.
They sent me to a closed lab. Can’t reach them on the phone AT ALL!! only texts. Still they don’t answer. Made me go from one place to another.

The test part itself was fine. After that test, I was told I needed another test. Instead of opting for the second test, I opted for the consultation, which of course costs more. And of course the consultation lasted about two minutes only for them to tell me I had to get the other test before they could help me. Why let me schedule the consultation before having the second test, if it was required?Money, that’s why! So after almost $100 for a two minute phone call I could have just went to urgent care for all the hoops I’d have to jump through and all of the additional costs. Ridiculous! But I guess you live and learn and this was definitely a learned lesson. Don’t think you’ll save money with this because you will be nickel and dimed.

I purchased the incontinence underwear after reading positive reviews. I wish I had never wasted my money. The first pair that I put on leaked through my clothes with the first leak. Inside lining is thin and not very absorbent.

Today is Dec 11,2024 I had a U. A drug test on Dec 04/2024 still the results are not back . They was fast to take my payment but the 1-3 business days for results IS WRONG

Absolutely unacceptable how I paid 80$ for a 12 panel drug screen and the lab messed up my specimen and only tested for 5. Purchased due to dishonesty in a narcotics count at work and they failed me miserably. Thankful nothing came of the situation and my professional license isn’t on the line because people can’t do their jobs correctly. I will never use this service again. They did refund my money. Although that’s irrelevant! Do better. Dropping the ball on someone’s specimen could’ve cost them their license to practice. Would give zero stars if possible