HealthHero Reviews 

651
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate how easy it is to book appointments quickly, and many point out that the medical staff are consistently friendly, attentive, and helpful during online consultations. Consumers also find the digital platform extremely convenient for getting prescriptions sorted without needing to wait around for a traditional doctor's visit. Though some reviewers were not happy with administrative hiccups, mentioning specific issues like missing prescription attachments, forgotten sick certificates, or technical glitches on consultation forms. A few individuals also felt that certain referral limitations or strict prescription renewal policies left them needing further in-person care elsewhere.

What people talk about most

Service

Customers had positive experiences with service, highlighting the quick appointments and efficient... See more

Staff

People report positive experiences with staff, highlighting their friendly, professional, and knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing message responses and care as speedy,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the service as quick,... See more

Booking process

Consumers find the booking process to be smooth, fast, and simple. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process, asking questions up front on the questionnaire & apt booking went so smoothly. Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt... See more

Company replied

Rated 5 out of 5 stars

As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it h... See more

Company replied

Rated 5 out of 5 stars

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me tha... See more

Company replied

Rated 5 out of 5 stars

From start to end all staff are efficient,helpful,professional,and tge service is so convenient specially when you aren't well enough or able to get an appointment elsewhere. Love this service. Great... See more

Company replied


Company details

  1. #1 of 1 best companies in Holistic Medicine Practitioner
  2. #5 of 7 best companies in Doctor
  3. #2 of 2 best companies in General Practitioner
  4. #1 of 2 best companies in Mental Health Service
  5. #1 of 1 best companies in Psychiatrist

Written by the company

Welcome to HealthHero Ireland – where expert healthcare meets digital convenience. We're here to guide you through every step of your health journey, offering online GP services, prescriptions, travel health advice, weight management and ADHD consultation and many more. All of our clinicians are fully qualified and IMC registered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

651 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(651)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The process

The process, asking questions up front on the questionnaire & apt booking went so smoothly.
Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt no judgement - no forced opinions, it was great.
I will certainly use HealthHero services again & I will be letting others know of this service. Can't fault it, fantastic service.

30 September 2025
HealthHero logo

Reply from HealthHero

thank you Clarinda!! we really appreciate your kind review

Rated 5 out of 5 stars

7 days a week at convenient times

Great service provided to all Marks and Spencer employees. I got my appointment on a Sunday morning, got a prescription for antibiotics and collected them from my local pharmacy within an hour

5 October 2025
Unprompted review
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Reply from HealthHero

thank you, Karina - really glad to read you had a great experience!

Rated 5 out of 5 stars

Dr Fasi Ullah was a friendly doctor…

Dr Fasi Ullah was a friendly doctor whom I felt at ease with immediately. He was understanding and supportive. Fantastic service

30 September 2025
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Reply from HealthHero

thank you so much Sharon - we love reading happy reviews!!!

Rated 5 out of 5 stars

GP visit

Fast friendly service

25 September 2025
Unprompted review
HealthHero logo

Reply from HealthHero

thanks Paddy - delighted to get your 5-star review!!!

Rated 3 out of 5 stars

My first prescription

My consultation with the doctor was excellent. However on collecting my first prescription from the local pharmacy I was handed it without any instructions whatsoever.

25 September 2025
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Reply from HealthHero

hi Mary, we are grateful for your feedback however, just like in a local GP setting; the in-pharmacy service or experience is separate to our GP practice, we have no relationship or control over what pharmacists do in their stores - I'd be happy to share your feedback with the pharmacy if you'd like to update the review and let me know which pharmacy location.

Rated 5 out of 5 stars

My GP were on leave and I needed…

My GP were on leave and I needed prescription , get registered , answered few questions and get call from doctor who sent prescription to my pharmacy. Recommending. Will use again if will need it. Good service .

10 September 2025
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Reply from HealthHero

thank you, Teodora!!!!! so great to read your review.

Rated 5 out of 5 stars

Weight management

Went through various options and potential things that might improve the situation. Very helpful.

16 September 2025
Unprompted review
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Reply from HealthHero

sorry to hear that you didn’t find your consultation helpful. When it comes to prescribing weight loss medication, we are required to follow strict national clinical guidelines. These include minimum criteria such as a specific BMI range, and for patient safety, those who fall below this threshold are not eligible for injectable medications.
Our weight management doctors are committed to supporting patients in every way possible. This includes exploring alternative medication options (where clinically appropriate), as well as providing guidance on lifestyle changes, dietary support, education, and other strategies to help with weight loss.

Our Medical Director is reviewing your case and will be in touch to discuss your experience.

Rated 5 out of 5 stars

All perfect

I found the service very practical and quick. The GPs are knowledgeable and direct.

26 August 2025
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Reply from HealthHero

thank you Ivana!!

Rated 5 out of 5 stars

quick response

quick response, I asked for a change of prescription and it was done within an hour

29 August 2025
HealthHero logo

Reply from HealthHero

thank you for you 5-star review!

Rated 5 out of 5 stars

Very approachable doctor

Very approachable doctor. Very understanding and patient.

14 August 2025
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Reply from HealthHero

thank you, Jackie! really appreciate your 5-star review, i'll make sure the team receive your kind words

Rated 5 out of 5 stars

Good

Quick service good doctor

14 August 2025
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Reply from HealthHero

thank you for your kind review, Daniel!!

Rated 5 out of 5 stars

Such a convenient service

Such a convenient service, extremely knowledgable and helpful doctor.

20 August 2025
HealthHero logo

Reply from HealthHero

thank so much, Ciara! delighted to read you had a 5-star experience with our team.

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