Healthcare Abroad Reviews 

787
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, noting that the staff, coordinators, and drivers are extremely caring, helpful, and professional throughout the entire medical and surgical journey. People also appreciate the smooth organization of appointments, comfortable hotel accommodations, and seamless transportation, which make travelling abroad completely stress-free, comfortable, and reassuring. Some reviewers were not happy with communication gaps, mentioning difficulties in getting timely responses, answers to urgent questions, or proper follow-up support when unexpected complications arose. A few consumers also pointed out occasional shortcomings regarding hospital facilities or language barriers during their recovery period.

What people talk about most

Staff

Reviewers highlight deep satisfaction with the staff, noting that all team members from drivers and... See more

Service

Customers consistently note positive experiences with service, highlighting the incredible efficiency,... See more

Customer service

Consumers find customer service to be overwhelmingly satisfying, frequently highlighting the approachable and... See more

User experience

Users describe positive interactions with user experience, highlighting the smooth, efficient, and... See more

Customer communications

People report positive experiences with customer communications, highlighting that from the initial phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The HCA staff were just outstanding. From airport arrival to hospital & hotel stay the lads were just fantastic. Joe, Kevin & James...unreal guys. I know there were others but those 3 men helped... See more

Company replied

Rated 5 out of 5 stars

Healthcare Abroad took on all our practical needs and filled them. When there were extra needs during our treatment they went above and beyond to make sure we weren’t alone dealing with them. The admi... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon Healthcare Abroad when I was googling options for hernia surgery. I had never heard of the company before and I was wary because it seemed to good to be true! I am glad to report that... See more

Company replied

Rated 5 out of 5 stars

From start to finish it has been excellent. The organising from home, the help with credit union loans and from I landed was exceptional. The drivers, John , Frankie and Adam, Amy have all been super... See more

Company replied


Company details

  1. #1 of 2 best companies in Private Hospital
  2. #1 of 1 best companies in Cardiologist
  3. #1 of 1 best companies in Gastrointestinal Surgeon
  4. #1 of 1 best companies in Health Consultant
  5. #1 of 2 best companies in Optician
  6. #1 of 1 best companies in Orthopedic Surgeon

Written by the company

Healthcare Abroad is an Irish-based medical logistics company which matches Irish patients with surgeons and medical consultants in 86 hospitals across the EU. We do not charge patients for our services which include organising travel, transfers, top hotels, consultations and medical procedures when necessary. We work under the HSE's EU Cross Border Directive allowing patients to claim back their medical costs. We do all the paperwork for our patients. As Ireland's largest EU Cross Border Directive provider, we have experienced staff based in Dublin and the rest of Europe. Under the scheme, patients do not need to be on a waiting list. Our helpline is available 7 days a week. Tel. 01 267 8011 We can help provide healthcare solutions in the following catagories: Orthopaedic Surgery, General Surgery, Weight Loss Surgery, Neurosurgery, ENT Surgery

Healthcare Abroad - Looking After You

Written by the company

We are the number one`provider of healthcare under the EU Cross Border Directive
Our commmitment to you is to provide the best possible care in our selection of EU internationally Accredited Hospitals

We guarantee you receive your refund from the HSE

We offer a completely free service to all our patients

We offer a completely free service to all our patients
We will provide you with a 5 star service - with carers, drivers and support staff to advovate for you, whichever hospital or country you get your surgery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(787)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind and Excellent Service

Healthcare Abroad took on all our practical needs and filled them. When there were extra needs during our treatment they went above and beyond to make sure we weren’t alone dealing with them. The administrative staff and the drivers also fill the roles of carers and interpreters, patiently and kindly. I cannot see how anyone could be anything but happy with this company.

7 May 2026
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Reply from Healthcare Abroad

What lovely words, thank you very much, we're here for you if you need anything!

Rated 5 out of 5 stars

Hernia surgery in Denia

I recently traveled to Denia from Ireland for my op. The whole experience was very good and easy. I got collected from the airport and all the staff I met along the way were brilliant. The level of care was very good and I would highly recommend this to anyone considering it.

3 May 2026
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Reply from Healthcare Abroad

Were glad to hear that Evan, wishing you all the best in your continued recovery

Rated 5 out of 5 stars

Gallbladder Removal Surgery

I was in terrible pain with my gall bladder for over 12 months and taking pain management medication daily. Due to the extensive wait time in Ireland to be treated for my issue I contacted Healthcare Abroad.
My experience from initial contact of enquiry with Chris, Debbie and Siobhán has been incredible.
Rosa, my liaison person in the hospital, took care of everything i.e.appointments, paperwork, translations and keeping my husband updated when I was an inpatient. Her care of me and attention to detail post surgery as well as aftercare support was invaluable.
Dave the driver who transported me from the hotel to the hospital was so considerate and put me totally at ease.
Dr. Roldán was my surgeon in Vithas Xanit
Hospital, Benalmadena. I am now six weeks post surgery and have regained my quality of life because of the HealthcareAbroad.EU team.
From my initial contact to surgery date was one week - I have so much gratitude for being pain free and I cannot recommend them enough!

26 March 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you for sharing your experience! We are so pleased to hear that your journey with Healthcare Abroad—from initial contact with Chris, Debbie, and Siobhán to post-surgery care with Rosa and Dave—was seamless and supportive. It’s wonderful to know Dr. Roldán’s expertise has helped you regain your quality of life.

Rated 5 out of 5 stars

Everything about my experience with…

Everything about my experience with Healthcare abroad was positive, from the first phonecall to the care I received in hospital and back at the hotel. The driver's couldn't do enough for me and any questions I had were answered straight away. Katarina checked in with me every day to see how I was doing after my surgery and making sure I had everything I needed. I cannot recommend Healthcare abroad enough, their attention to detail was absolutely brilliant.
Laura Gallagher

2 May 2026
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Reply from Healthcare Abroad

Thank you Laura, if you need anything do not hesistate to get in touch with us, all the best!

Rated 5 out of 5 stars

HCA Appreciation

From start to finish, the quality of care was exceptional. Everyone I dealt with from my initial phone call to HCA, the drivers, hospital staff, surgeon, anaesthetist and administration were incredibly kind, caring and helpful.

26 April 2026
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Reply from Healthcare Abroad

Thank you Patricia, we hope you're looking forward to a clearer future!

Rated 5 out of 5 stars

Cataract Surgery

My journey started with contacting Healthcare Abroad, my first contact was Brian who reassured me straight away that it was possible to have my cataracts done in Spain. From then on it was full on with getting my medical records together. Sandra was very helpful and made it easy for me to have my doctor sign off on papers. Paul helped me with my travel times and hotel booking. Sandra for looking after our paperwork for the doctors. Frankie met us at the airport, hotel was excellent, John and Adam were so helpful to get us to the hospital every day and looked after our individual needs so wel. Call greeted us at the hospital with ways a smile on her face. Amy was fantastic as well. I can't thank our Surgeon Javier for giving me back my eyesight. My quality of seeing properly again is unbelievable. I will certainly highly recommend Valencia for Healthcare Abroad. If I have left out anybody please forgive me. Your all a brilliant team.

1 May 2026
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Reply from Healthcare Abroad

Thank you Jacinta, we know it can be daunting to go abroad for surgery so it's great to hear you had a positive experience, we will pass on your review to all of the team!

Rated 5 out of 5 stars

Excellent service once again!!

It was our third time using healthcare abroad and once again the whole service and experience was excellent from start to finish. Completely stress free!! A big thankyou to all the staff and drivers. The medical treatment and care was amazing. I would 110% recommend healthcare abroad.

28 April 2026
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Reply from Healthcare Abroad

It was great to see you againa nd thank you for your continued trust! We are with you if you need anything going forward, all the best!

Rated 5 out of 5 stars

Effortless efficiency

A very good company to deal with. Everything was looked after with professionalism right from collection from airport. Would highly recommend them as everything was effortless

20 April 2026
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Reply from Healthcare Abroad

Thank you Padraig, we are wishing you all the best in your recovery

Rated 5 out of 5 stars

Super efficiency at all times

Super efficiency at all times.
Very professional yet friendly and kind. All staff both in Ireland and Spain have been excellent and attentive.
Taking care of patients and their travel companions.
A wonderful experience
Can’t praise Healthcare Abroad enough.

25 April 2026
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Reply from Healthcare Abroad

Thank you Edmund, if there is anything you need, please let us know!

Rated 5 out of 5 stars

It was great to feel that whatever…

It was great to feel that whatever situation, scenario or question presented itself, the team were right there! Brilliant service...couldn't have helped to make it go any more smooth than it did. Thanks guys.

25 April 2026
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Reply from Healthcare Abroad

Thank you too, we're here to help!

Rated 5 out of 5 stars

Stress Free surgery. From my 1st phone call to actually…

From my 1st phone call to actually arriving in Spain , everything was organized for us. I was very nervous but the HCA team were so good at answering any questions we had. There was only 1 blip, which was at the 1st surgical consultation at the hospital. The surgeon spoke to me as if I was having a repaired shoulder op, so was very surprised when I told him I was in fact for Full Shoulder Replacement. All was corrected & fully explained later that day at the hotel by Dr Rohit. Only other complaint I would have was the hospital food. It was appalling. Not conducive to healing after surgery . I will most definitely be recommending HCA when I return home. Thanks again to an amazing team you have built Chris . 5*****

24 April 2026
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Reply from Healthcare Abroad

Thank you very much Catherine, we are thrilled that you are doing well and were well looked after. We will pass on your comments to the hospital to continue imporving our services!

Rated 5 out of 5 stars

Healthcare Abroad team was fantastic…

Healthcare Abroad team was fantastic from start to finish. I had a breast reduction surgery in Spain and i cant recommend Healthcare team enough also the clinic which the healthcare team suggested. Doctors and nurses were amazing and after care was 100%.
If you are on the waiting list in Ireland for any treatment contact the Healthcare Abroad and you won't be waiting any more.

7 April 2026
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Reply from Healthcare Abroad

Thank you Magdalena!

Rated 5 out of 5 stars

Exceptional Service

From the moment I rang healthcare abroad they had been nothing but helpful. I first spoke with Siobhan and having been so desperate with my condition deteriorating I phoned a few times, she was so understanding and explained it won't be long before somebody is in touch and seemed to have sped up the process as she knew how much pain i in. I was suffering from a case of severe endometrosis. I then received a phone call from Chris and couldn't get over how much he done for me to get me over to Madrid for surgery as soon as he could and followed up with a phone call after surgery to see how I was. So fast, professional and caring, I really can't get over the service. Im sure all the staff are great but in my experience I'm so grateful having to have dealt with Siobhan and Chris.
Javier picked me up from the airport and brought me to and from all of my appointments and is bringing me back to the airport tomorrow for my flight home. Having him meant I didnt have to worry about where to go and he had me at every appointment on time. I had to go to Madrid and the surgeon Dr.Lucas Minig was nothing but outstanding. His caring nature and expertise in endometriosis, again made me feel safe and at ease.
I feel hopeful that I won't need another surgery in the future but if I do I'll be using healthcare abroad again and will be returning to Madrid to Dr. Minig in lyx urology hospital.
Thank you for everything, I will be Forever grateful.
Melissa from Dublin Ireland

21 April 2026
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Reply from Healthcare Abroad

Thank you Melissa we are thrilled that you were able to get the treatment you needed.We are lucky to have such a team, Javier, Chris and Siobhan are stars! To feel at ease is extremly important and we are glad you felt that way with Dr Minig, an expert in his field. If there is anything you need, please do not hesitate to contact us, we are wishing you all the best.

Rated 5 out of 5 stars

My name is Geraldine Devlin I went to…

My name is Geraldine Devlin I went to have my operation in Spain it was the best thing I ever did. The surgery nurse's staff were so helpful even the drivers how drive you to the hospital and back to your hotel they are all the Healthcare Abroad team and they are BRILLIANT. My advice to get yourself over to the Healthcare Abroad team. Why WAIT JUST GO.

15 March 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Geraldine! It was great to have you in Denia!

Rated 5 out of 5 stars

From start to finish was very…

From my first contact with HCA,
I was amazed at the speed and efficiency of the whole process.
Any query I had was answered in a clear manner. The staff of both HCA and the hospital were very understanding and extremely supportive. Everyone I came in contact with made me feel at ease, including my surgeon. I would have no problem in fully recommending HCA. Thank you all so much. 🙏

13 April 2026
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Reply from Healthcare Abroad

Thank you very much Mary!

Rated 5 out of 5 stars

Rosa

Rosa, Kelsey and David where amazing so helpful nothing was to much trouble to them. The hospital and physio was efficient and of great benefit to my recovery. The hotel was of a high standard throughout. Overall I am completely satisfied with all areas of my stay and surgery. Rosa made this difficult time so much more easy, and Dave is beyond great.

17 April 2026
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Reply from Healthcare Abroad

Thank you Anne Marie! We are happy to have such a great team in Málaga!

Rated 5 out of 5 stars

Was so apprehensive about having…would highly recommend for anyone to seek this service I absolutely would recommend to anyone get in touch if your on a long waiting list. So so glad I did.

Was so apprehensive about having Surgery abroad but the experience was so much better than what I expected.
Amazing Staff right from pick up at Airport to the hotel.
Everyone is so at hand and there is no room for hiccups as all is taken care of.

16 April 2026
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Reply from Healthcare Abroad

Thank you Alison, it was great to have you over in Valencia with us, see you next time for a holiday here!

Rated 5 out of 5 stars

Healthcare Abroad made the whole…

Healthcare Abroad made the whole process very easy and manageable.

15 April 2026
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Reply from Healthcare Abroad

Thank you very much, we are happy we were able to help, of there is anything you need, do not hesitate to get in touch!

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